What if my house is under water

[tommy]

We are due to cruise sept 24 We live in Cape Coral We are currently evacuated We don't know if we will have a home to go home to Will Carnival give us a refund if we cancel or at least a future cruise credit I know it is not policy but these are really extreme different circumstances

[firemanbobswife]

I hope your house is OK. I don't think anyone here has that info. Carnival is the only one that can answer that. I hate to be the one to say it, but I will. This is why you need insurance on your cruises. If you had it, you would be covered and not have to think about it in these stressful times. Fingers crossed your home isn't affected greatly. I have family that live in Ft Myers and fear for their future as well.

[MastersLevelMama]

I don't know the answer but I certainly hope so. Wishing your family the best. Stay safe.

[LMaxwell]

Travel insurance covers for cancelation in these circumstances as well as job loss, illness of relative, etc. check your policies. If no travel insurance check the credit card you paid with, they may have emergency coverage for cancellations

[happy cruzer]

Some (not all) travel insurance policies cover cancelling for a home being uninhabitable.... My guess is CCL may do a goodwill gesture toward a future cruise. Refunds are harder to come by. Hoping for all the best for you.

[hftmrock]

I truly hope you and your family and all of your property are ok .

 

Having said that... We dont know for sure but the reason for insurance is always for 'extreme circumstances'. someone dying or getting very ill, someone losing their job, weather issues, transportation issues... you buy insurance for an extreme circumstance.

 

You have been here since 2000 and have over 1500 posts. I am convinced you knew insurance existed and that you could have protected yourself but you believed that you would not have an extreme circumstance and you rolled the dice. In this case, its probably (but not definite) that you will not get a refund or a future cruise credit if you can not make it

 

I am sorry for your situation and hope everything works out for you

[Purvis1231]

I pray that your house is OK but if it is damaged, it may be a good time to take a cruise.

[Corby114]

I would certainly be more worried about the condition of my home than worrying that I will lose some money on my cruise. At my age, I always purchase travel insurance because under these extreme circumstances you definitely never know what could happen. Hopefully the storm continues to track further west, away from the mainland. If the eye traveled directly up the spine of the peninsula northbound the damage and destruction of the entire State Of Florida would have been catastrophic.

[Corby114]

I have a vacation condo in Hallandale Beach, a mile from the Atlantic Ocean on the third floor of a five story building. I am concerned that damage will occur but I am currently in my main residence in Northern New Jersey. I pray that everyone in the affected area stays safe and hope that the damage is minimal. Buildings can be replaced and repaired, but lives can't. Have compassion for everyone dealing with this horrible hurricane that is effecting so many people.

[Sixtytwo]

I believe Carnival has already made an announcement for those in your particular circumstances. I would check out the Carnival Facebook page for the announcements.

[firemanbobswife]

I believe Carnival has already made an announcement for those in your particular circumstances. I would check out the Carnival Facebook page for the announcements.

 

I don't see anything about a cruise that far out. Perhaps you could copy and paste here?

[rim140]

This is what's on carnival FB so far.

 

*******

Weather Update – 09/10/17 – 11:00 AM (EDT)

 

Guests on any of the following sailings who are unable to travel will receive future cruise credits:

- Carnival Paradise – September 7

- Carnival Sensation – September 7

- Carnival Fascination – September 10

 

Due to heavy call volume, you do not have to call Carnival to receive your future cruise credit as this will be automatically processed within 30 days.

 

We have been closely monitoring Hurricane Irma and given the projected path of the storm, the following cruises have been cancelled:

 

Carnival Splendor – September 9

Carnival Ecstasy – September 9

Carnival Liberty – September 10

Carnival Paradise – September 11

 

A full refund will be automatically processed, including Fly2Fun reservations, pre-purchased Carnival Adventures, Fun Shop purchases and beverage packages. The refund will be processed to your original form of payment.

 

IMPORTANT NOTE: We remain in constant contact with port officials regarding port closures. In preparation for the storm, Port Miami, Port Everglades, Port Canaveral and the Port of Tampa are now closed. Our intentions are to operate the following cruises from South and Central Florida once the port reopens. Guests who decide to cancel because their cruise duration has changed, will automatically receive a future cruise credit in the amount paid. This will be automatically processed and you do not need to call us if you decide to not travel.

 

PLEASE DO NOT PROCEED TO THE PIER UNTIL WE HAVE CONFIRMED OUR ARRIVAL AND CHECK IN TIMES ON OUR WEB SITE.

 

Carnival Conquest – September 9

Now scheduled to depart Port Everglades on September 12 for a 4 day cruise to Cozumel.

 

Carnival Glory – September 9

Now scheduled to depart Miami on September 12 for a 4 day cruise to Cozumel.

 

Carnival Magic – September JUST 9

Now scheduled to depart Port Canaveral on September 13 for a 3 day cruise to Freeport and Nassau.

 

Carnival Vista – September 9

Now scheduled to depart Miami on September 12 for a 5 day two port Western Caribbean cruise to Grand Cayman and Cozumel.

 

Carnival Victory – September 11

Now scheduled to depart Miami on September 12 for a 3 day cruise to Nassau and Freeport.

 

Carnival Sensation – September 11

Now scheduled to depart Miami on September 13 for a 3 day cruise to Nassau.

 

___________________________________________________

 

THE FOLLOWING SAILINGS WILL DEPART AS SCHEDULED. GUESTS ARE ASKED TO ARRIVE AT THE CRUISE TERMINAL ACCORDING TO THEIR PRE-SELECTED ARRIVAL APPOINTMENTS. ALL GUESTS MUST BE ON BOARD ONE HOUR PRIOR TO THE SHIP’S SCHEDULED DEPARTURE TIME.

 

 

Carnival Dream – September 10

Will depart New Orleans on September 10 on a three port Western Caribbean cruise to Ocho Rios, Grand Cayman and Cozumel.

 

Carnival Pride – September 10

Will depart Baltimore on September 10 on a cruise to Canada and visit Halifax and St. John. Given the significant itinerary deviation, guests may elect to cancel and receive a future cruise credit. Guests wishing to sail will receive a 25% future cruise credit based on the fare paid for this cruise.

 

Carnival Fascination – September 10

Will depart San Juan on September 10 on a cruise to Dominica, Barbados, St. Lucia, Antigua and St. Kitts.

 

Guests who sail on shortened cruises will receive a pro-rated refund of their cruise fare. Additionally, anyone who pre-purchased our beverage packages will also receive a pro-rated adjustment. These refunds will be to the original form of payment. Pre-purchased Carnival Adventures for cancelled ports, as well as any taxes, fees and port expenses will be refunded to your onboard Sail & Sign account. Gratuities will also be adjusted to reflect the shortened duration.

 

We will continue to closely monitor Hurricane Irma’s forecasted track and provide further updates as needed. Please sign up for text alerts by texting the codes below to CRUISE (278473).

 

Carnival Conquest – CCL2

Carnival Glory – CCL3

Carnival Magic – CCL4

Carnival Vista – CCL6

Carnival Victory 9/11 – CCL8

Carnival Sensation 9/11 – CCL10

Carnival Dream – CCL13

Carnival Pride – CCL14

Carnival Fascination – CCL15

Carnival Paradise 9/11 – CCL16

 

We sincerely apologize for the disruption Hurricane Irma has caused and we look forward to welcoming our guests on board. We also want to apologize if you are experiencing long hold times at our contact center as many of our employees are preparing for Irma’s arrival.

 

Please join us in keeping our Caribbean and Floridian friends, Carnival employees and those communities in Hurricane Irma’s path, in our thoughts and prayers

 

Sent from my XT1254 using Forums mobile app

[CI66774]

Hope your house is ok! If Carnival cancels, then you should get a refund. If you cancel, just submit a claim to your travel insurance company. If you chose not to take out insurance, you're probably SOL, unless Carnival gives you a FCC.

[Pyrate13]

Having lived in FL for many years and experiencing our share of hurricanes I can feel your pain. However, I can see where the cruise line might be coming from if they didn't give a refund or future cruise credit. What happens next winter when people in the north have a blizzard and can't fly out or have a snow laden tree fall on their house, etc, or during the spring tornado season in the Midwest and folks lose their house? If they (cruise lines, airlines, etc) give to one, they will have to give to all. This is what travel insurance is for.

 

I'm not trying to be mean or hard hearted, many of my friends and family are in FL suffering the same storm you are, but I can see the reality of the cruise lines situation here. All lines, not just Carnival.

 

For what it's worth, I pray you and or home stay safe an intact.

[mworkman]

It make no sense as to why some of you state the obvious about insurance, that's now what the OP is asking!

 

I suggest that you call Carnival and talk to them and let them know that you are an evacuee and your current status of home residency is unknown at this time and don't know what you will be returning too. I would ask them what courses of action that you have and what you would like to do as for your current booked cruise.

[hftmrock]

It make no sense as to why some of you state the obvious about insurance, that's now what the OP is asking!

 

ok, if the obvious as to what everyone has said has not been clear, I will respond

 

Will Carnival give us a refund if we cancel or at least a future cruise credit I know it is not policy but these are really extreme different circumstances

 

Typically without insurance, No, they will not

 

I responded to the OP's exact question (most people basically has said this too)

[Ocean Dancer]

You will have to file a claim with your travel insurance company. I truly wish you well.:loudcry:

[Ocean Dancer]

OP, I just looked at your original post and see you live in Cape Coral, Fla. and you've been a CC member since 2000 with 1500 posts. You are cruising in hurricane season and I'm just guessing that you DO have insurance. Hopefully you have the kind that will cover cancel for any reason. Again, good luck!:D:D

[Pyrate13]

It make no sense as to why some of you state the obvious about insurance, that's now what the OP is asking!

 

I suggest that you call Carnival and talk to them and let them know that you are an evacuee and your current status of home residency is unknown at this time and don't know what you will be returning too. I would ask them what courses of action that you have and what you would like to do as for your current booked cruise.

 

HUH? I don't see them asking about insurance now, but what will Carnival do, and various possible responses have been offered.

[CI66774]

It make no sense as to why some of you state the obvious about insurance, that's now what the OP is asking!

 

I suggest that you call Carnival and talk to them and let them know that you are an evacuee and your current status of home residency is unknown at this time and don't know what you will be returning too. I would ask them what courses of action that you have and what you would like to do as for your current booked cruise.

 

It makes LOADS of sense what the posters are "saying." It goes without saying she could call Carnival, etc., but she should also review her travel insurance policy and see what is covered. Carnival isn't obligated to do anything unless it cancels (or other events as reflected in the cruise contract). If the OP didn't take out insurance, she gambled and lost.

[CalaDragonflyLady]

It's nearly impossible to get through on the phone to Carnival, since you have a little time maybe try emailing them? I'm so sorry you're dealing with this stress, I can't even imagine :(

[riclop]

We are due to cruise sept 24 We live in Cape Coral We are currently evacuated We don't know if we will have a home to go home to Will Carnival give us a refund if we cancel or at least a future cruise credit I know it is not policy but these are really extreme different circumstances

Why put it on here , call Carnival.

[Ocean Dancer]

OP, you have 2 weeks until your cruise and you do not know what your house will be like. When you return home, you may NOT even have problem, just chill until you know the definites.

[firemanbobswife]

It's nearly impossible to get through on the phone to Carnival, since you have a little time maybe try emailing them? I'm so sorry you're dealing with this stress, I can't even imagine :(

I actually called twice today and got right through. I was shocked.

[CalaDragonflyLady]

I actually called twice today and got right through. I was shocked.

 

Wow, buy a lottery ticket!! lol