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Hi all

 

Can someone tell me how the luggage works on Thomson I usually go with P&O and you check your luggage in at Manchester then you see it in your cabin. Do you have to collect it at the airport and take it to your coach to be taken to your cabin

 

Many thanks

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You usually collect your luggage and take it to the coach. You then see it in your cabin. However it goes direct from check-in to your cabin in the Carribean and also I believe in Dubrovnik

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Can I ask another question!!

I fly at 6.10am so will be landing quite early can you board the ship or will I have to hang about

 

Thanks

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You will be able to board and use all facilities and your cabin should be ready we have never had to wait, only for luggage we normally take a change of clothing in the hand luggage don't forget you get 7kg.

 

Sent from my VF-895N using Forums mobile app

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Thanks you I'm flying to Malaga returning from Gran Canaria

Procedure for there, when you drop your bag at the airport going out they will know your cabin no and tag your bag, YOU COLLECT your bag at malaga bag reclaim, take it to your bus and you will next see it at your cabin.

Coming back you will collect your bag from a storage point at the quayside, put it on the bus,take it off the bus at the airport and check it in as normal.

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Thanks you all for your help I am just a bit of a worrier as first time traveling solo so want to make sure I know what I'm doing

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Coming back you will collect your bag from a storage point at the quayside, put it on the bus,take it off the bus at the airport and check it in as normal.

 

We find this really useful as you get access to your suitcase and can sneak any last minute bits in your case.

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Don't know if anyone else has noticed but for our cruise Sep next year it states on our Thomson booking site that hand luggage is now, or will be, 5Kg not 7kg I have sent off an email to pretravel for confirmation and will the post reply, if any.

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Just received a very fast reply from Thomson I also asked about any itinerary changes for the Caribbean and all, at the moment, is looking good. :D:D

 

I have looked into this for you and I can confirm you and luggage allowance for your holiday would be 7 kg.

Our Product and Planning department have advised that we do not have any plans to change any of our itineraries at present for Winter 17/18, in respect of the recent hurricanes.

Normal terms and conditions apply to these bookings and as far as we are aware, the cruises itineraries will go ahead as planned.

If anything changes in the future, we would contact our guests to advise.

I do hope this helps

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Just received a very fast reply from Thomson I also asked about any itinerary changes for the Caribbean and all, at the moment, is looking good. :D:D

 

I have looked into this for you and I can confirm you and luggage allowance for your holiday would be 7 kg.

Our Product and Planning department have advised that we do not have any plans to change any of our itineraries at present for Winter 17/18, in respect of the recent hurricanes.

Normal terms and conditions apply to these bookings and as far as we are aware, the cruises itineraries will go ahead as planned.

If anything changes in the future, we would contact our guests to advise.

I do hope this helps

Thank,s Roger very helpful, the two Island,s that took a hit on my cruise are St Thomas and San Juan so will have to wait and see. :eek:

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Thank,s Roger very helpful, the two Island,s that took a hit on my cruise are St Thomas and San Juan so will have to wait and see. :eek:

P.S have just looked at the P.O forum and i can see they have changed two of there port,s of call.

replace St maartin for St Kitts and Dominica for Antigua.

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Think it's all ireverant at the moment but would be disappointed if we could not visit St Maarten, its our favorite just love lunch overlooking the beach but they have a lot more to worry about than us at the moment. Hope that Thomson have a program set-up to aid the locals. Probably wrong to say but we don't now get off the ship in Dominica, used to love Portsmouth but it's not one of our POC next year anyway. Will keep in touch about catching up next year😁

 

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I've just printed out our e ticket and notice it now states on pages 6/7 that if you are flying to a cruise your hand luggage allowance is upgraded to 7kg.

 

I think that should be irrelevant PC!

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Thanks for all the replies

I have just received my e-tickets and it states that have to go to Tui cruises for my labels to be put on then go to bag drop, Manchester airport could anyone tell me where about's this is as I'm at the airport at 4.00am and would like to know where I'm heading

 

Thanks in advance

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Thanks for all the replies

I have just received my e-tickets and it states that have to go to Tui cruises for my labels to be put on then go to bag drop, Manchester airport could anyone tell me where about's this is as I'm at the airport at 4.00am and would like to know where I'm heading

 

Thanks in advance

 

There will be staff at the start of the check in queue who will ask if your are on the cruise and put the labels on your cases. You dont really need to look for anyone THEY will find you.

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There will be staff at the start of the check in queue who will ask if your are on the cruise and put the labels on your cases. You dont really need to look for anyone THEY will find you.

 

Thank you for your help:):)

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I've just printed out our e ticket and notice it now states on pages 6/7 that if you are flying to a cruise your hand luggage allowance is upgraded to 7kg.
In my experience, that's always been the cabin baggage allowance for cruises flying with Thomsons aircraft. However, I believe that if TUI have "sub contracted" the flight to another carrier then the latter's restrictions apply.

 

Surprised to read Pensioncruiser's post above that it is being reduced to 5kg as of next September, the same as the allowance for standard package holidays. The response received will be worth noting.

 

Not sure if it's still the case (no pun intended) but we did one of Thomson's so called premium package hotel deals a few years back (Platinum ?) and the hand baggage was a 7kg deal and the hold luggage 20kg if memory serves.

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In my experience, that's always been the cabin baggage allowance for cruises flying with Thomsons aircraft. However, I believe that if TUI have "sub contracted" the flight to another carrier then the latter's restrictions apply.

 

Surprised to read Pensioncruiser's post above that it is being reduced to 5kg as of next September, the same as the allowance for standard package holidays. The response received will be worth noting.

 

Not sure if it's still the case (no pun intended) but we did one of Thomson's so called premium package hotel deals a few years back (Platinum ?) and the hand baggage was a 7kg deal and the hold luggage 20kg if memory serves.

Have a look at my post with Thomson's reply WCM they have confirmed that it is still 7kg:D

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Have a look at my post with Thomson's reply WCM they have confirmed that it is still 7kg:D

 

Go it - missed on first look.

 

How did Thomsons get around to stating that it was reduced in the first place ?

 

Sounds like yet another example of left hand not communicating with the right.

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Go it - missed on first look.

 

How did Thomsons get around to stating that it was reduced in the first place ?

 

Sounds like yet another example of left hand not communicating with the right.

Or was it just a misread?

 

"

LUGGAGE ALLOWANCE

Remember, no single item can top 23kg, and you’ll be charged if you exceed your allowance. You’re allowed one piece of hand luggage measuring no more than 55cm by 40cm by 20cm, and weighing no more than 5kg. To book extra luggage allowance visit https://flightextras.thomson.co.uk

 

If you’ve booked any of the following holidays and you’re flying with us, or you’ve upgraded to our Premium Club cabin for your long-haul flight, your hand luggage is boosted to 7kg.

Platinum, Premier, A La Carte, Gold, Robinson, TUI Magic Life, TUI Blue, TUI Sensimar, TUI Sensatori, TUI Family Life, Holiday Village, Cruise holidays, or Multi-Centre holidays have 7kg of hand luggage included. Customers travelling in Premium Club on a long-haul flight with us also get 7kg hand luggage allowance."

 

At first glance 5kg BUT you need to read the full section to realise its actually 7kg, probably caught a lot out over the years.

 

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Certainly not misread Okavango as I said in my post it was on, and is still on, my site which is the one you register with when you book on line so I felt it would be useful to other cruisers to print off the reply from Thomson.

I do regularly read the T&Cs and have done so for many years now but I fully understand we can all make mistakes its usually spelling with me.:rolleyes:

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Certainly not misread Okavango as I said in my post it was on, and is still on, my site which is the one you register with when you book on line so I felt it would be useful to other cruisers to print off the reply from Thomson.

I do regularly read the T&Cs and have done so for many years now but I fully understand we can all make mistakes its usually spelling with me.:rolleyes:

 

Ok, can you copy and paste the section from the booking/E ticket,, would be interesting to see how they have got it worded now.

Their E tickets have always been stupid, rather than having a dedicated one for each type of holiday they go and lump a load of irrelevent info on your tickets which can cause confusion over a few things.

Why cant they just keep it simple and to the point.

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Do not have e ticket as its for our cruise next Sep Do not want to copy all my booking details as they have sensitive details on but this is a copy of the line which gives that information. Hand luggage 5kg per passenger (excluding infants)

The maximum dimensions of your hand luggage can be 55x40x20cm.

You will just have to trust me and remember this is only shown if you book on line:(

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Do not have e ticket as its for our cruise next Sep Do not want to copy all my booking details as they have sensitive details on but this is a copy of the line which gives that information. Hand luggage 5kg per passenger (excluding infants)

The maximum dimensions of your hand luggage can be 55x40x20cm.

You will just have to trust me and remember this is only shown if you book on line:(

 

Taken from a mock booking for next year

 

"

 

YOUR LUGGAGE ALLOWANCE

 

When flying with Thomson Airways you get a 15kg hold luggage allowance on all of our package deals, and you can also take one 5kg piece of hand luggage. Check your booking details carefully, as some of our deals set you up with a bumper 20kg hold allowance, plus 7kg of hand luggage. Under twos get a 10kg allowance, on top of a pushchair or a car seat. Find out more about our luggage allowances here."

Reads exactly the same as this year.

Taken from the FAQ in "My thomson a/c"

"

Package holidays

 

 

Checked-in luggage

 

When flying with Thomson Airways, you’re entitled to a 15kg luggage allowance on our package holidays. Certain types of holiday come with a bigger allowance of 20kg – this is clearly shown whilst you’re booking if it applies.

 

Hand luggage

 

You can take 1 piece of hand luggage weighing up to 5kg and with maximum dimensions of 55x40x20cm on a Thomson Airways flight. On some holidays you’re allowed 7kg – this will be clearly shown whilst you’re booking if it applies. Things like laptops, handbags and items bought at the airport must fit within your 1 piece of hand luggage. You must be able to lift your hand luggage into the overhead storage compartments yourself. You can bring a Trunki case as hand luggage, as long as it weighs less than 5kg.

 

Flights with other airlines

If you're flying with another airline, you'll find details of your hand luggage allowance on your e-ticket or confirmation email.

 

Flight Only bookings

 

 

Hand luggage

 

If you’re just booking a Thomson Airways flight, you can carry 1 piece of hand luggage of up to 5kg for free. The maximum dimensions of your hand luggage can be 55x40x20cm and you must be able to lift your hand luggage into the overhead storage compartments yourself. Things like laptops, handbags and items bought at the airport must fit within your 1 piece of hand luggage."

 

Still cant find anything saying cruise was changing to 5kg

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Or was it just a misread?
Sounds like one.

 

Jet2 is now our preferred package holiday operator - 32kg total luggage allowance as standard, and a better service all round IMO.

 

Single queue at check in - 60% (if my arithmetic is sound) higher luggage allowance - more leg room on aircraft - resort check in (in many locations) for returm journey.

 

What's not to like ?

 

Thomsons and Thomas Cook must be losing trade to them ?

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We've used Jet2 for a few years for package hols knocks spots off the competition, pretty good for flight only as well if you're planning on going for a break before /after a cruise.

 

Kev

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We've used Jet2 for a few years for package hols knocks spots off the competition, pretty good for flight only as well if you're planning on going for a break before /after a cruise.

 

Kev

 

 

 

We have used Jet 2 for flights and for package holidays and can’t fault them and love the 23 kg luggage allowance.

 

No long queues at check in either in UK or abroad - Thomson take note!!

 

We were also very impressed by resort check in, it worked really well for us!

 

 

Sent from my iPhone using Tapatalk

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We have used Jet 2 for flights and for package holidays and can’t fault them and love the 23 kg luggage allowance

 

Ref. package holidays.

 

It's 32kg from up here in the frozen north, beyond Hadrian's Wall.................22kg + 10kg.

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I find jet2 are better than they were, at least they have cleaned up their act a bit now, when i first looked at a flight with them a few years ago they were as bad as ryanair for add ons, check in fee, booking fee, card payment fee for both debit and credit unless you had a certain obscure debit card that was only available to members of the nepalise goat herders union. By the time it came to pay the advertised £50 fare had got to about £120 so it was stuff you.

Flown with them a few times now, most recently this summer and it was nice to see they had dropped the £8 check in fee for hold luggage, it made the huge 22kg £32 , the dearest standard hold baggage per kg out.

What annoyed me most this summer was when you boarded the plane they had that annoying music from their tv ad blaring out on a loop for 1/2 hour, was getting on the verge of wanting to rip the speaker out.

Dont understand their wording of friendly low fares though, what exactly is a friendly low fare??? some of their fares can be quite eye watering, needed a flight back from cyprus 3 years ago ,easyjet £110 jet2 £640

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I find Jet2 prices pretty expensive in comparison to the likes of other budget airlines like y Easyjet and Ryanair.Flown with Jet2 a couple of times and found them no better than Easyjet or Ryanair.In fact out of the three,any significant delay was with Jet2

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This what it says on my e ticket:-

 

'Luggage Allowance

Remember, no single item can top 23kg, and you'll be charged if you exceed your allowance. You're allowed one piece of hand luggage measuring no more than 55cm x 40cm x 20cm and weighing no more than 5kg.

If you've booked any of the following holidays, or upgraded to Premium Club for your long haul flight, your hand luggage is boosted to 7 kg.

Platinum, Premium, a La carte, Gold, Tui magic life, etc etc, Cruise holidays or Multi centre holidays have 7kg of hand luggage included.'

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You will be able to board and use all facilities and your cabin should be ready we have never had to wait, only for luggage we normally take a change of clothing in the hand luggage don't forget you get 7kg.

 

Sent from my VF-895N using Forums mobile app

I just got my e-tickets through for my cruise and hand luggage is down to 5Kg, I had heard this before then I seen your quote however we checked the website and it still says 7kg !!!!

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I just got my e-tickets through for my cruise and hand luggage is down to 5Kg, I had heard this before then I seen your quote however we checked the website and it still says 7kg !!!!

 

Once again taken from an E ticket

 

LUGGAGE ALLOWANCE

Remember, no single item can top 23kg, and you’ll be charged if you exceed your allowance. You’re allowed one piece of hand luggage measuring no more than 55cm by 40cm by 20cm, and weighing no more than 5kg. To book extra luggage allowance visit https://flightextras.thomson.co.uk

 

If you’ve booked any of the following holidays and you’re flying with us, or you’ve upgraded to our Premium Club cabin for your long-haul flight, your hand luggage is boosted to 7kg.

Platinum, Premier, A La Carte, Gold, Robinson, TUI Magic Life, TUI Blue, TUI Sensimar, TUI Sensatori, TUI Family Life, Holiday Village, Cruise holidays, or Multi-Centre holidays have 7kg of hand luggage included. Customers travelling in Premium Club on a long-haul flight with us also get 7kg hand luggage allowance.

 

where does it say cruise has been dropped to 5kg ???

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I just got my e-tickets through for my cruise and hand luggage is down to 5Kg, I had heard this before then I seen your quote however we checked the website and it still says 7kg !!!!
I totally understand your concerns.I have sent an email off to pretravel and they have confirmed that it is 7kg for our cruise so I can show that at the check in if required, as I have been in the past. I suggest you do the same. Its no good at all when you are informed at check in that the limit is 5kg and you say its in the brochure:confused:, they want confirmation that it relates to your holiday.

Have a great holiday:)

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I have flown Thomson to cruise home ports and return many times from Manchester and Leeds/Bradford and NEVER had a problem with hand luggage and always had near to 7kg in weight

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