garyb(uk) Posted October 17, 2017 #1 Share Posted October 17, 2017 Hi, I might have asked this before but as my excursions open up next Monday: If I book my excursion from home using my credit card will I be able to have the charge transferred against my OBC's once I'm on board? If so how do I do this please? Link to comment Share on other sites More sharing options...
forevertravel Posted October 17, 2017 #2 Share Posted October 17, 2017 No, you'll have to cancel the tours and then rebook (if available) using your OBC. It would be nice if we could pay for tours once we board (as other cruise lines do) but with Regent you have to pay when you book tours. Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted October 18, 2017 #3 Share Posted October 18, 2017 When we booked our tours that cost, the credit card was billed within mins of booking online. Link to comment Share on other sites More sharing options...
Rare RachelG Posted October 18, 2017 #4 Share Posted October 18, 2017 The credit card is billed immediately; however, when you board, take your excursion tickets (which you will find in your suite waiting for you) to the excursion desk immediately. Tell them that you would like to use OBC to pay for them. The staff can then manually cancel and rebook them using OBC. I do this all the time. Occasionally you will get a grouchy staff person who doesn't want to be bothered, but I have not encountered this in recent years. I used to complain about the excursions desk staff, but they definitely have improved in the last 4-5 years. Link to comment Share on other sites More sharing options...
EAGLESLOVER Posted October 18, 2017 #5 Share Posted October 18, 2017 No, you'll have to cancel the tours and then rebook (if available) using your OBC. It would be nice if we could pay for tours once we board (as other cruise lines do) but with Regent you have to pay when you book tours. On our Alaska Cruise in May we were able to "rebook" using OBC without consideration of whether the excursion was still available. In fact the excursion in question was waitlisted. Link to comment Share on other sites More sharing options...
garyb(uk) Posted October 18, 2017 Author #6 Share Posted October 18, 2017 On our Alaska Cruise in May we were able to "rebook" using OBC without consideration of whether the excursion was still available. In fact the excursion in question was waitlisted. I certainly plan on trying it. Fly Eagles Fly Link to comment Share on other sites More sharing options...
Gcto Posted October 19, 2017 #7 Share Posted October 19, 2017 we've done this a few times...we booked choice excursions we wanted and then, getting some OBC, "rebooked" them again. Easy. However, on one cruise, they destination desk could not credit the amount back to our credit card (some weird explanation I still don't understand) and we ended up getting cash back. Yes, cash. Odd, but it worked...:-) Link to comment Share on other sites More sharing options...
jeb_bud Posted October 19, 2017 #8 Share Posted October 19, 2017 we've done this a few times...we booked choice excursions we wanted and then, getting some OBC, "rebooked" them again. Easy. However, on one cruise, they destination desk could not credit the amount back to our credit card (some weird explanation I still don't understand) and we ended up getting cash back. Yes, cash. Odd, but it worked...:-) In a way cash back is better. You get to keep your credit card Points/miles. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Travelcat2 Posted October 19, 2017 #9 Share Posted October 19, 2017 We have always received cash back when cancelling an excursion - it isn't unusual. Link to comment Share on other sites More sharing options...
UUNetBill Posted October 19, 2017 #10 Share Posted October 19, 2017 Occasionally you will get a grouchy staff person who doesn't want to be bothered, but I have not encountered this in recent years. I used to complain about the excursions desk staff, but they definitely have improved in the last 4-5 years. Glad someone else noticed this too - I used to complain about the DS staff on just about every cruise. I'd noticed it over the last 1.2 - 2 years that they were getting better...I guess slow improvement is better than no improvement! :cool: Link to comment Share on other sites More sharing options...
UUNetBill Posted October 19, 2017 #11 Share Posted October 19, 2017 We have always received cash back when cancelling an excursion - it isn't unusual. Is that what's known as a "Tom Jones refund"? It's not unusual when you ask for your refund. It's not unusual to get cash for your refund. But when I want to just get a credit card refund It's not unusual to see me cry...I wanna die... ;p Link to comment Share on other sites More sharing options...
Travelcat2 Posted October 19, 2017 #12 Share Posted October 19, 2017 Is that what's known as a "Tom Jones refund"? It's not unusual when you ask for your refund. It's not unusual to get cash for your refund. But when I want to just get a credit card refund It's not unusual to see me cry...I wanna die... ;p Love it!:D:') Link to comment Share on other sites More sharing options...
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