Garavar Posted October 20, 2017 #1 Share Posted October 20, 2017 We booked a Crystal Cruise 1 year ago, applied for a Brazilian Visa 5 months ago because the ship makes a lot of stops in Brazil (24 Day Cruise) and the company that we used Pinnacle (Travel Document Systems) to obtain our Visas made a mistake and we dont have visas. (The story is longer than this with a lot of deception and false information by the company). My question is will be still allowed to sail if we dont get off the cruise ship? Or will Brazilian government require every ticketed passenger to have Visa? Cruise Line doesnt know, they are researching it because its a unique situation. P.S. NEVER USE PINNACLE TRAVEL DOCUMENT SYSTEMS. Link to comment Share on other sites More sharing options...
tcdcruiser Posted October 20, 2017 #2 Share Posted October 20, 2017 Even if you do not disembark the Brazilian authorities require the visa. While in port - on the ship - you are technically in Brazil. Mostly likely the cruise line will not allow you to embark on the cruise at its point of origin. The Brazilian Visa is a physical addition to your US Passport added by your local Brazilian consulate. It is in your US Passport or it is not. Link to comment Share on other sites More sharing options...
pmacher61 Posted October 20, 2017 #3 Share Posted October 20, 2017 You need the visa to board and it is odd that the cruise line would equivocate about it. Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted October 21, 2017 #4 Share Posted October 21, 2017 As others have said you need the Visa even if you don't get off the ship. Keith Link to comment Share on other sites More sharing options...
Garavar Posted October 23, 2017 Author #5 Share Posted October 23, 2017 :( Sent from my STV100-1 using Forums mobile app Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted October 23, 2017 #6 Share Posted October 23, 2017 Have you been able to get an updated status today? Keith Link to comment Share on other sites More sharing options...
Garavar Posted October 23, 2017 Author #7 Share Posted October 23, 2017 Radio silence from Pinnacle/TDS. They really got us. Been sick over it for weeks Sent from my STV100-1 using Forums mobile app Link to comment Share on other sites More sharing options...
Bowie MeMe Posted October 24, 2017 #8 Share Posted October 24, 2017 Radio silence from Pinnacle/TDS. They really got us. Been sick over it for weeks Sent from my STV100-1 using Forums mobile app Cut bait and pay for visa again. argue when you get back. Try filing under your travel insurance travel company failure. You must have the visa to board. Brazil is strict and they don’t hurry no matter how you beg. Probably should use a highly rated travel document company— often they get faster service than individuals. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Garavar Posted October 24, 2017 Author #9 Share Posted October 24, 2017 Cut bait and pay for visa again. argue when you get back. Try filing under your travel insurance travel company failure. You must have the visa to board. Brazil is strict and they don’t hurry no matter how you beg. Probably should use a highly rated travel document company— often they get faster service than individuals. Sent from my iPhone using Forums Need a passport to get a new visa and Pinnacle/TDS still has it. Even if I do a same day passport replacement Visa takes a week or so. The cruise is in 3 days. I thought the company was reputable. They were recommended by Crystal Cruises a luxury line. I didn't have a reason to doubt them but it went bad. Sent from my STV100-1 using Forums mobile app Link to comment Share on other sites More sharing options...
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