PCWalton1 Posted January 6, 2018 #1 Share Posted January 6, 2018 Hello all, Did anyone else get the email from Royal that was supposed to be a recap of your sailing with them in 2017? I got that this morning and it was a lovely review of our Rhapsody cruise last January. Very nice of them but our last cruise with Royal was 12 days on Radiance in May. Got to love their record keeping. ;p :D Link to comment Share on other sites More sharing options...
imlulu Posted January 6, 2018 #2 Share Posted January 6, 2018 I did. Since, we only went on Allure, it was spot on. ;p Link to comment Share on other sites More sharing options...
dpostman Posted January 6, 2018 #3 Share Posted January 6, 2018 RCI email correctly remembered our one and only cruise this year on Anthem. There may be hope for their "Award Winning Web Site" after all ;p dp Link to comment Share on other sites More sharing options...
karena1 Posted January 6, 2018 #4 Share Posted January 6, 2018 We got it, did not even really look at it, just deleted it Link to comment Share on other sites More sharing options...
CruiseKeeper Posted January 6, 2018 #5 Share Posted January 6, 2018 RCI email correctly remembered our one and only cruise this year on Anthem. There may be hope for their "Award Winning Web Site" after all ;p dp Please, there’s no hope. My DH’s was wrong and just yesterday he received a Welcome to the Crown and Anchor Society where they gave him the 9 points we’ve been waiting to show up from a December cruise. That email said he was a Gold Member even after being D+ for many years. They even gave him a brand new C&A number! That could explain why we’ve had to go to Loyalty our last two cruises to get our 3 amenities. After a hold of 27 minutes, I was able to talk to C&A yesterday and I have this sneaky feeling we are super messed up now. There’s no hope. Link to comment Share on other sites More sharing options...
Mac303 Posted January 6, 2018 #6 Share Posted January 6, 2018 Received the email, they highlighted both 2017 cruise's. Mac Link to comment Share on other sites More sharing options...
parrotfeathers Posted January 6, 2018 #7 Share Posted January 6, 2018 Yes I did. Thought it was a very nice email and then I saw how many points I needed to become D+! Link to comment Share on other sites More sharing options...
PCWalton1 Posted January 6, 2018 Author #8 Share Posted January 6, 2018 Please, there’s no hope. My DH’s was wrong and just yesterday he received a Welcome to the Crown and Anchor Society where they gave him the 9 points we’ve been waiting to show up from a December cruise. That email said he was a Gold Member even after being D+ for many years. They even gave him a brand new C&A number! That could explain why we’ve had to go to Loyalty our last two cruises to get our 3 amenities. After a hold of 27 minutes, I was able to talk to C&A yesterday and I have this sneaky feeling we are super messed up now. There’s no hope. Holy carp. I just looked at the bottom of that email and they did the same to me. Brand new C&A number and gold status instead of Diamond Plus. :eek: Blithering idiots. :mad: Link to comment Share on other sites More sharing options...
PCWalton1 Posted January 6, 2018 Author #9 Share Posted January 6, 2018 Holy carp. I just looked at the bottom of that email and they did the same to me. Brand new C&A number and gold status instead of Diamond Plus. :eek: Blithering idiots. :mad: I called C&A and they had no reason why there was two accounts but they merged them into my old account. :eek: Link to comment Share on other sites More sharing options...
Cruzin-K Posted January 6, 2018 #10 Share Posted January 6, 2018 Yes I did. Thought it was a very nice email and then I saw how many points I needed to become D+! LOL. Me too. At least they got my status right and didn't downgrade me to gold after all these years. Link to comment Share on other sites More sharing options...
Blizzard54 Posted January 7, 2018 #11 Share Posted January 7, 2018 I guess that makes me glad I did not get a email....along with a new account. Link to comment Share on other sites More sharing options...
Ocean Boy Posted January 7, 2018 #12 Share Posted January 7, 2018 (edited) They did get my cruise right. They mentioned all the great activities at Labadee. However, I happened to be aboard Freedom as it sailed right by Labadee because of the weather situation. Thankfully, I have not been re-branded in the C&A department. Edited January 7, 2018 by Ocean Boy Link to comment Share on other sites More sharing options...
CruiseKeeper Posted January 7, 2018 #13 Share Posted January 7, 2018 (edited) I called C&A and they had no reason why there was two accounts but they merged them into my old account. :eek: My call to C and A revealed others have also received the Welcome to Gold emails, they said it’s just a glitch. Nope, I have no confidence in their ability to fix our accounts. Our missing December points went to our new C and A identities. They performed a merge but that won’t be available to be seen on their website for a week. Great, in a week we will be on another cruise wondering again why our amenities aren’t available. SMH. Last week and the week before it was the duplicate gift certificate glitch and then there was the glitch where they sent them out again and again. I got 8 duplicate gift certificates. Hey RCI, just what gives???? Let me continue my rant. It took 27 minutes of waiting in queue until C&A answered. It took 30 minutes of sitting at Loyalty’s desk while waiting for C&A to even answer the phone. With the glitch prone system RCI has, can’t they at least staff the call center appropriately? Edited January 7, 2018 by CruiseKeeper Link to comment Share on other sites More sharing options...
dpostman Posted January 7, 2018 #14 Share Posted January 7, 2018 Now I have to check my email again... perhaps they "Re-branded" me as well. If they make an error on my C&A maybe they'll bump me up to D or D+... if they do, I'm NOT calling to fix it ;p. dp EDIT: Nope... just checked. Still just a lowly gold.:cool: Link to comment Share on other sites More sharing options...
dpostman Posted January 7, 2018 #15 Share Posted January 7, 2018 Let me continue my rant. It took 27 minutes of waiting in queue until C&A answered. It took 30 minutes of sitting at Loyalty’s desk while waiting for C&A to even answer the phone. With the glitch prone system RCI has, can’t they at least staff the call center appropriately? What makes my eyes roll, is when waiting on hold, they invite you to check out their "Award Winning Website"... I wonder what award they received... dp Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted January 7, 2018 #16 Share Posted January 7, 2018 I did not receive the email. We only went on one cruise last year (Radiance in Alaska) so maybe that has something to do with it? OOPS, maybe not. After rereading this thread it looks others only went on one last year. I'm trying to figure out why some got it and others didn't. Could C&A status have something to do with it? It looks like those of you that were rebranded went from D+ to Gold. I'm only Emerald (Diamond in two months after getting off Adventure :D). Was this sent to Diamond and above, maybe? Link to comment Share on other sites More sharing options...
WhiskeyTangoFoxtrot Posted January 7, 2018 #17 Share Posted January 7, 2018 What makes my eyes roll, is when waiting on hold, they invite you to check out their "Award Winning Website"... I wonder what award they received... dp Hilarious! :D:'):') Link to comment Share on other sites More sharing options...
CCC3 Posted January 7, 2018 #18 Share Posted January 7, 2018 Mine was correct. And into the “trash” it went. What a waste of time! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Beachammo Posted January 7, 2018 #19 Share Posted January 7, 2018 Didn't get it....but got 4 other emails from Royal advertising miscellaneous products. Sent from my VS995 using Tapatalk Link to comment Share on other sites More sharing options...
lovelife Posted January 7, 2018 #20 Share Posted January 7, 2018 Did not get one. Ten RCCL sailings last year. I did, however, after my 42nd RCCL cruise receive an e-mail welcoming me to the C&A Society as a Gold member with a new C&A number.:o Link to comment Share on other sites More sharing options...
sdrocks Posted January 7, 2018 #21 Share Posted January 7, 2018 Decided I better check mine too. Had the cruise correct, & still the correct D+ status. That was my biggest concern. Link to comment Share on other sites More sharing options...
sharktums Posted January 7, 2018 #22 Share Posted January 7, 2018 Mine had the correct C&A information but was missing cruises! Link to comment Share on other sites More sharing options...
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