dobelover Posted March 9, 2018 #401 Share Posted March 9, 2018 Great! Just had my electricity and wifi restored and now I can't even look at my upcoming cruise. Glad I have a paper copy. I will just stare at that. Sue Link to comment Share on other sites More sharing options...
ECU_Cruising_Pirates Posted March 9, 2018 #402 Share Posted March 9, 2018 I see that nothing has improved overnight. Still stuck on the page verifying my information. Enter all my information and click on "update my account" and the bar loads about 75% and freezes. Same as all day yesterday. I LOVE TECHNOLOGY!!! Link to comment Share on other sites More sharing options...
blackshirt Posted March 9, 2018 #403 Share Posted March 9, 2018 First thing I checked. Thankfully, my point total and cruise history are correct. Link to comment Share on other sites More sharing options...
marci22 Posted March 9, 2018 #404 Share Posted March 9, 2018 (edited) I see that nothing has improved overnight. Still stuck on the page verifying my information. Enter all my information and click on "update my account" and the bar loads about 75% and freezes. Same as all day yesterday. This happened to me. Are any of the information bars in red? I was not entering enough digits for the new password requirement. I tried about 3 times before I realized what the problem was. Also make sure you enter an email where it says 'user name or email'. Username wasn't working for me. Edited March 9, 2018 by marci22 Link to comment Share on other sites More sharing options...
ricka47 Posted March 9, 2018 #405 Share Posted March 9, 2018 Great! Just had my electricity and wifi restored and now I can't even look at my upcoming cruise. Glad I have a paper copy. I will just stare at that. Sue Yeah, we leave in 23 days and I'm glad that I'm checked in and everything is printed. The new site is quite a mess! Link to comment Share on other sites More sharing options...
blackshirt Posted March 9, 2018 #406 Share Posted March 9, 2018 This link will take you to your old My Cruises page where you can still get to the cruise planner for any reservation the old way: https://secure.royalcaribbean.com/mycruises/processLogin.do Link to comment Share on other sites More sharing options...
ECU_Cruising_Pirates Posted March 9, 2018 #407 Share Posted March 9, 2018 This happened to me. Are any of the information bars in red? I was not entering enough digits for the new password requirement. I tried about 3 times before I realized what the problem was. Also make sure you enter an email where it says 'user name or email'. Username wasn't working for me. Nope, all of the fields check out. Username is already my email and password already meets requirements. The loading bar just freezes at about 75%. No other signs that it is trying to load anything further. Link to comment Share on other sites More sharing options...
grest Posted March 9, 2018 #408 Share Posted March 9, 2018 having the same trouble....hating i t! Link to comment Share on other sites More sharing options...
grest Posted March 9, 2018 #409 Share Posted March 9, 2018 It says I haven't complete the booking that was completed several months ago...frustration! Link to comment Share on other sites More sharing options...
E23NK1 Posted March 9, 2018 #410 Share Posted March 9, 2018 What the BLANK Royal Caribbean...I can not complete any of my cruise documents for my cruise in April...nothing shows...Poor planning and roleout. You should really test the sh*t out of it before launching it. Where is the cruise planner too? Link to comment Share on other sites More sharing options...
jbatinker Posted March 9, 2018 #411 Share Posted March 9, 2018 So this morning I went and checked the site. All my upcoming cruises are showing up, but lost all my past cruises. Unbelievable. Link to comment Share on other sites More sharing options...
E23NK1 Posted March 9, 2018 #412 Share Posted March 9, 2018 What the BLANK Royal Caribbean...I can not complete any of my cruise documents for my cruise in April...nothing shows..i click a link and its a bad page...Poor planning and rollout. You should really test the sh*t out of it before launching it. Where is the cruise planner too? Link to comment Share on other sites More sharing options...
Choozin Croozin Posted March 9, 2018 #413 Share Posted March 9, 2018 This link will take you to your old My Cruises page where you can still get to the cruise planner for any reservation the old way: https://secure.royalcaribbean.com/mycruises/processLogin.do THANK YOU!! Looks like the sale is over now. :( But at least I can get in. I appreciate your help. Link to comment Share on other sites More sharing options...
vistapat Posted March 9, 2018 #414 Share Posted March 9, 2018 I see that nothing has improved overnight. Still stuck on the page verifying my information. Enter all my information and click on "update my account" and the bar loads about 75% and freezes. Same as all day yesterday. I LOVE TECHNOLOGY!!! Me too. Information bar is stuck on 75% or so. Very frustrating - only ray of sunshine is that we don't have a cruise coming up until May and I had already booked dining and shore excursion for that. They couldn't take until May to get if fixed, could they:o:eek:? I tried to do the re-registration through the Celebrity site, and same results. Pat Link to comment Share on other sites More sharing options...
heidiatmn Posted March 9, 2018 #415 Share Posted March 9, 2018 What the BLANK Royal Caribbean...I can not complete any of my cruise documents for my cruise in April...nothing shows...Poor planning and roleout.You should really test the sh*t out of it before launching it. Where is the cruise planner too? Agree! Going in to do my paperwork and couldn't-leaving in 9 days! That and an email about coast guard inspection so boarding is delayed I'm getting nervous. I need some good mojo! I once had a horrible trip where I missed my cruise all together so I get extremely nervous until I'm on that boat! I'm sure it's all fine and will be worked out though! Link to comment Share on other sites More sharing options...
Magnetchief Posted March 9, 2018 #416 Share Posted March 9, 2018 But, one nice touch. Enter your C&A number and once confirmed the header changes colour to match your status level .. Very fancy, now if only they would let us look at the cruise planner. :( Link to comment Share on other sites More sharing options...
hurls88 Posted March 9, 2018 #417 Share Posted March 9, 2018 I agree complete garbage. I couldn't make a payment today online and also trying to buy room decorations for our anniversary and can't get on cruise planner. Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted March 9, 2018 #418 Share Posted March 9, 2018 The new site correctly shows my C&A status, which of course means I do have prior cruises, but my account shows no prior cruises. Impossible to understand how or why any corporation would roll out something that is not yet ready for prime time. If I had a cruise coming up soon, I'm sure I'd be very anxious about all this. Link to comment Share on other sites More sharing options...
ECU_Cruising_Pirates Posted March 9, 2018 #419 Share Posted March 9, 2018 The "Tweets and Replies" page of Royal's twitter page has a lot of people tweeting them complaining of the issues. Most of the replies this morning from Royal say they apologize and there is no estimate of when it will be fixed. Link to comment Share on other sites More sharing options...
E23NK1 Posted March 9, 2018 #420 Share Posted March 9, 2018 Agree! Going in to do my paperwork and couldn't-leaving in 9 days! That and an email about coast guard inspection so boarding is delayed I'm getting nervous. I need some good mojo! I once had a horrible trip where I missed my cruise all together so I get extremely nervous until I'm on that boat! I'm sure it's all fine and will be worked out though! Wishing you good luck. It is obvious that this was not tested enough before they launched...or maybe not tested at all. There is no way you can launch something that is so critical...because this is the only was to complete cruise documents, planner, etc and NOT have it be functional....and leave everyone out to dry. Just put the old system back and hit the drawing board RCCL....MAJOR FAIL Link to comment Share on other sites More sharing options...
RFerrington Posted March 9, 2018 #421 Share Posted March 9, 2018 I can now get into my account and my upcoming Allure sailing is there but nothing else. None of the other cruises I have booked or any of my past cruises. I cannot find a Cruise Planner tab anywhere ! Why does Royal's IT have to live up to its HORRIFIC reputation EVERY single time ?? Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted March 9, 2018 #422 Share Posted March 9, 2018 And whenever the web has issues the agents will be grumpy and apologize every way they can. Still techies at RCI need more education. Link to comment Share on other sites More sharing options...
NJ&Ozzie Posted March 9, 2018 #423 Share Posted March 9, 2018 Hi, Do you have to create a new account to sign in now? Have been trying to do this but down at "security" question, it won't come up to put in anything in. yet I can put in an answer - very frustrating. I am currently on Adventure so asked IT guy for help but he only said try a different browser. That didn't work. Any suggestions how to get into website??? Thanks, NJ Link to comment Share on other sites More sharing options...
ricka47 Posted March 9, 2018 #424 Share Posted March 9, 2018 I can now get into my account and my upcoming Allure sailing is there but nothing else. None of the other cruises I have booked or any of my past cruises. I cannot find a Cruise Planner tab anywhere ! Why does Royal's IT have to live up to its HORRIFIC reputation EVERY single time ?? I finally have my C&A status back and my next cruise is there. But, there is no history or cruise planner that I can find. This must be a high school computer class project - no, they would do better than this! Link to comment Share on other sites More sharing options...
amyphil Posted March 9, 2018 #425 Share Posted March 9, 2018 Agree...agree...agree...called RC 866 562 7625 and agent sent there is a problem with the site...she said it will hopefully be fixed by tonight...very frustrating:( Link to comment Share on other sites More sharing options...
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