Rare Cruisegirl6 Posted March 9, 2018 #426 Share Posted March 9, 2018 No cruise planner to purchase anything, no crown and anchor info, just allows me to put in my two upcoming cruise reservations and shows nothing for all my past cruises!!!!:mad: Link to comment Share on other sites More sharing options...
hurls88 Posted March 9, 2018 #427 Share Posted March 9, 2018 Hi,Do you have to create a new account to sign in now? Have been trying to do this but down at "security" question, it won't come up to put in anything in. yet I can put in an answer - very frustrating. I am currently on Adventure so asked IT guy for help but he only said try a different browser. That didn't work. Any suggestions how to get into website??? Thanks, NJ try this https://secure.royalcaribbean.com/mycruises/processLogin.do Link to comment Share on other sites More sharing options...
kskelley40 Posted March 9, 2018 #428 Share Posted March 9, 2018 try thishttps://secure.royalcaribbean.com/mycruises/processLogin.do This link does work to get you to the cruise planner and other information. THANK YOU! Link to comment Share on other sites More sharing options...
hurls88 Posted March 9, 2018 #429 Share Posted March 9, 2018 This link does work to get you to the cruise planner and other information. THANK YOU! Welcome Link to comment Share on other sites More sharing options...
vpat48 Posted March 9, 2018 #430 Share Posted March 9, 2018 THANK YOU!! Looks like the sale is over now. :( But at least I can get in. I appreciate your help. Yeah the sale was over last night. Some good soul shared that link yesterday and i was able to book all my labadee stuff. Link to comment Share on other sites More sharing options...
gailforce2000 Posted March 9, 2018 #431 Share Posted March 9, 2018 I’ve really not had a problem. All my previous cruises are there along with my cruise on April 8, 2018. If u click the icon on top left corner it takes you to the RCCL Website and you are already logged on at least I was. Then you can play on the Cruise Planner I did have to enter my name date and confirmation number again when I wanted to order something else but that’s not a big deal. It showed all my paperwork and said I’ve completed them. Maybe I got lucky but I’ve not had any issues ....... YET [emoji106] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
E23NK1 Posted March 9, 2018 #432 Share Posted March 9, 2018 try thishttps://secure.royalcaribbean.com/mycruises/processLogin.do Wow...thats awesome and it works...you my friend should run RCCL's IT department...Dilly Dilly!! Link to comment Share on other sites More sharing options...
CapeGal Posted March 9, 2018 #433 Share Posted March 9, 2018 https://secure.royalcaribbean.com/mycruises/processLogin.do Was able to use this log in. I used my old information and it let me in. I took advantage and quickly did our on line check for Set Sail Pass. Done and printed. Try it and see if it works for any of you that are having problems. Ugh! what a mess!!!:mad::mad: Link to comment Share on other sites More sharing options...
hurls88 Posted March 9, 2018 #434 Share Posted March 9, 2018 Wow...thats awesome and it works...you my friend should run RCCL's IT department...Dilly Dilly!! I can't take credit. Got it from member blackshirt on another thread. Link to comment Share on other sites More sharing options...
FOXTROT Posted March 9, 2018 #435 Share Posted March 9, 2018 So glad we have our cruise documents printed for our next cruises. They are missing half of our booked cruises. They have none of our previous 67 cruises listed. We turn Pinnacle in 6 weeks, hope they don't have that messed up. Link to comment Share on other sites More sharing options...
hurls88 Posted March 9, 2018 #436 Share Posted March 9, 2018 So glad we have our cruise documents printed for our next cruises. They are missing half of our booked cruises. They have none of our previous 67 cruises listed. We turn Pinnacle in 6 weeks, hope they don't have that messed up. that would really suck Link to comment Share on other sites More sharing options...
nelblu Posted March 9, 2018 #437 Share Posted March 9, 2018 Thank you that worked for me. Not anymore, it brings you back to the new log-in page. Link to comment Share on other sites More sharing options...
cruisingnay Posted March 9, 2018 #438 Share Posted March 9, 2018 Oddly enough, all of my info was there this morning when I logged in, including past cruises. I was also easily able to make a payment. Tomorrow may be a different story. LOL Link to comment Share on other sites More sharing options...
Peeker28 Posted March 9, 2018 #439 Share Posted March 9, 2018 I still can't get to my cruise planer even using all the tricks people have posted trying. Link to comment Share on other sites More sharing options...
FOXTROT Posted March 9, 2018 #440 Share Posted March 9, 2018 In 27 days we board ship #1 for a S2B2B. Glad all documents are done & printed. We will turn Pinnacle on the second cruise. Hope they don't mess that up. Link to comment Share on other sites More sharing options...
nelblu Posted March 9, 2018 #441 Share Posted March 9, 2018 I can now get into my account and my upcoming Allure sailing is there but nothing else. None of the other cruises I have booked or any of my past cruises. I cannot find a Cruise Planner tab anywhere ! Why does Royal's IT have to live up to its HORRIFIC reputation EVERY single time ?? I called the C&A D+ desk because my total point/nights count was shy by 2. After going back & forth the rep. transferred me to the resolution dept. We were able to find 1 which under the new system had my Quantum cruise as 11 days rather than 12. She agreed to give the total of 2. Asked if she could help me get into my upcoming Allure cruise planner--She had a very difficult time navigating the site and other than my name and statistics could not get to first base. After some 15 minutes of trying, she asked me if she could call me once she got the answer. What could I say. As a long time RCL member and shareholder, I'm embarrassed by their lack of coordination not only with their staff, but with their customers. Link to comment Share on other sites More sharing options...
E23NK1 Posted March 9, 2018 #442 Share Posted March 9, 2018 I can't take credit. Got it from member blackshirt on another thread. Well thanks to you both. I just logged in thru that link and completed and printed all my paperwork for our April cruise....so I feel better now...although I am sure they will have it all worked out in a week....right?...haha Link to comment Share on other sites More sharing options...
hurls88 Posted March 9, 2018 #443 Share Posted March 9, 2018 Well thanks to you both. I just logged in thru that link and completed and printed all my paperwork for our April cruise....so I feel better now...although I am sure they will have it all worked out in a week....right?...haha Yeah sure it will! Link to comment Share on other sites More sharing options...
E23NK1 Posted March 9, 2018 #444 Share Posted March 9, 2018 Was able to use this log in. I used my old information and it let me in. I took advantage and quickly did our on line check for Set Sail Pass. Done and printed. Try it and see if it works for any of you that are having problems. Ugh! what a mess!!!:mad::mad: I just used the same link and did the same too...worked fine for me. I completed and printed all paperwork for my April cruise. Good luck to everyone...hope this gets resolved soon. Link to comment Share on other sites More sharing options...
tOSUSteve Posted March 9, 2018 #445 Share Posted March 9, 2018 Thread #3265 on the subject Honestly this isnt the most intuitive thread title for a website change Royal Caribbean and Celebrity Cruises Merging Accounts Into One Link to comment Share on other sites More sharing options...
2packs Posted March 9, 2018 #446 Share Posted March 9, 2018 Thank you. The same for me. Link to comment Share on other sites More sharing options...
BobNoxious Posted March 9, 2018 #447 Share Posted March 9, 2018 I called them. apparently they are migrating data and functionality in stages not to overload the server. #DumbPlan Regardless, to get into cruiseplanner, log out of the website, then at the top click "already booked" then "cruise planner" then key in your cruise info, name, sale date, etc... and you get in. Me, personally, i am not buying anything on cruise planner until this conversion is complete. Link to comment Share on other sites More sharing options...
Peeker28 Posted March 9, 2018 #448 Share Posted March 9, 2018 I called them. apparently they are migrating data and functionality in stages not to overload the server. #DumbPlan Regardless, to get into cruiseplanner, log out of the website, then at the top click "already booked" then "cruise planner" then key in your cruise info, name, sale date, etc... and you get in. Me, personally, i am not buying anything on cruise planner until this conversion is complete. Thank you, that worked!! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
StrikeEagle Posted March 9, 2018 #449 Share Posted March 9, 2018 I called them. apparently they are migrating data and functionality in stages not to overload the server. #DumbPlan Regardless, to get into cruiseplanner, log out of the website, then at the top click "already booked" then "cruise planner" then key in your cruise info, name, sale date, etc... and you get in. Me, personally, i am not buying anything on cruise planner until this conversion is complete. same here, I'm not even booking any cruise until they have their web site resolved, otherwise they may lose my payments or booking. Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted March 9, 2018 #450 Share Posted March 9, 2018 I called them. apparently they are migrating data and functionality in stages not to overload the server. #DumbPlan Regardless, to get into cruiseplanner, log out of the website, then at the top click "already booked" then "cruise planner" then key in your cruise info, name, sale date, etc... and you get in. Me, personally, i am not buying anything on cruise planner until this conversion is complete. It worked for someone else but not for me. This blows. Link to comment Share on other sites More sharing options...
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