Ocean Boy Posted April 24, 2018 #2176 Share Posted April 24, 2018 That is really funny, the IT guys that screwed up this website are now blaming our computers. Link to comment Share on other sites More sharing options...
Rare h20skibum Posted April 24, 2018 #2177 Share Posted April 24, 2018 I have an upcoming cruise on the Navigator in Dec. this year. When I go to the RCCL.com website and try to log in, either using my Crown and Anchor account or the ship and sail date, I get a big blue screen that does not let me go anywhere. It has a lighter blue line that goes across the top almost 5/6 of the way from the left side to the right and then stops. I called RCCL D+ desk to ask how to resolve this. The agent said she can log in to my account and I should be able to also. I asked if I could speak to someone in the tech dept., and she put me on hold and said she had spoken to someone and that it must be a problem with my computer and is definitely not a problem with their website. I have been booking cruises and printing boarding passes at that website and with my same computer for years, so this is something recent. I remember seeing something about this here a while back, so if any of you have experienced the same problem and have found a solution, please let me know. Thanks in advance. I have had that happen during the log in process, where it just stops. I found hitting the refresh button will complete the log in. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
kccrzr Posted April 24, 2018 #2178 Share Posted April 24, 2018 I just received an email from RCI which contains my correct point total. The website is still off by 6 points. Even its own systems are inconsistent. Very aggravating. Link to comment Share on other sites More sharing options...
relaxatsea Posted April 24, 2018 #2179 Share Posted April 24, 2018 I have had that happen during the log in process, where it just stops. I found hitting the refresh button will complete the log in. Sent from my iPhone using Forums Thanks for your suggestion, I tried it, but although it refreshed, I still got the blue screen with the thin light blue line on the top that goes almost to the right and stops. In addition, since I spoke to the very unhelpful woman at the D+ desk, I just got an email from RCCL thanking me for changing my password! I definitely did not change my password, since I can't sign in at all! I really don't understand what is going on, and am very frustrated with RCCL for their total lack of help and lack of interest. We have been loyal to Royal for many years, but this is now just the last straw for us. So many benefits have been taken away, and now I can't even log in to see my booking. We believe that when you try and try to do something without success, it is time to make a change. We are now seriously looking at MSC and Norwegian for our future cruises. Very disappointed in RCCL. Link to comment Share on other sites More sharing options...
Rare broberts Posted April 24, 2018 #2180 Share Posted April 24, 2018 Thanks for your suggestion, I tried it, but although it refreshed, I still got the blue screen with the thin light blue line on the top that goes almost to the right and stops. In addition, since I spoke to the very unhelpful woman at the D+ desk, I just got an email from RCCL thanking me for changing my password! I definitely did not change my password, since I can't sign in at all! I really don't understand what is going on, and am very frustrated with RCCL for their total lack of help and lack of interest. We have been loyal to Royal for many years, but this is now just the last straw for us. So many benefits have been taken away, and now I can't even log in to see my booking. We believe that when you try and try to do something without success, it is time to make a change. We are now seriously looking at MSC and Norwegian for our future cruises. Very disappointed in RCCL. You might try using a private/incognito browser window to log in. This sometimes clears whatever is holding up the log in. Once you've logged in successfully. You should be able to log out and go back to using a regular browser window to log in. Link to comment Share on other sites More sharing options...
relaxatsea Posted April 24, 2018 #2181 Share Posted April 24, 2018 You might try using a private/incognito browser window to log in. This sometimes clears whatever is holding up the log in. Once you've logged in successfully. You should be able to log out and go back to using a regular browser window to log in. Thanks so much, I am going to try that! Link to comment Share on other sites More sharing options...
MindyJohn Posted April 25, 2018 #2182 Share Posted April 25, 2018 You might try using a private/incognito browser window to log in. This sometimes clears whatever is holding up the log in. Once you've logged in successfully. You should be able to log out and go back to using a regular browser window to log in.As well, many have overcome page loading issues by clearing cookies, history and/or using a different browser to log in. Sent from my Moto G (5) Plus using Tapatalk Link to comment Share on other sites More sharing options...
relaxatsea Posted April 25, 2018 #2183 Share Posted April 25, 2018 Thanks, Mindy, I did clear my cookies and history, but it didn't help. I really don't want to change my browser either, and I am not tech-savvy enough to know how to add another one without losing Internet Explorer. Anyway, here's an update: I was able to sign in to my account on my iPad, and when I did, it did not show my D+ status, so I called the D+ desk again. I spoke to a very nice guy who said it will take 48 hours for all of my information to show up (I had to change my password to be able to log in on my iPad). That made sense to me since I have seen other people here with that same problem. Since he was so nice, I decided to ask him if he knew any reason why I couldn't sign in and kept getting the big blue screen. I told him I had the same computer and the same browser I have always had, and this is the first time I have been unable to login on my desktop computer. I asked him if he has heard this before. He said that yes, he has heard the same situation many times, and that is a glitch on the RCCL website (not a problem with my computer), and that RCCL is very aware of it and is working on it. He called the tech department to see if he could get me a date when it would be fixed. He came back and said that there is no estimated date for fixing this glitch. Nevertheless, he was very nice, kind, and patient, and apologized for the rude woman I talked to the other day and the fact that she was trying to blame it on my computer (or on me!). Link to comment Share on other sites More sharing options...
Luvcrusn Posted April 25, 2018 #2184 Share Posted April 25, 2018 Thanks, Mindy, I did clear my cookies and history, but it didn't help. I really don't want to change my browser either, and I am not tech-savvy enough to know how to add another one without losing Internet Explorer. Anyway, here's an update: I was able to sign in to my account on my iPad, and when I did, it did not show my D+ status, so I called the D+ desk again. I spoke to a very nice guy who said it will take 48 hours for all of my information to show up (I had to change my password to be able to log in on my iPad). That made sense to me since I have seen other people here with that same problem. Since he was so nice, I decided to ask him if he knew any reason why I couldn't sign in and kept getting the big blue screen. I told him I had the same computer and the same browser I have always had, and this is the first time I have been unable to login on my desktop computer. I asked him if he has heard this before. He said that yes, he has heard the same situation many times, and that is a glitch on the RCCL website (not a problem with my computer), and that RCCL is very aware of it and is working on it. He called the tech department to see if he could get me a date when it would be fixed. He came back and said that there is no estimated date for fixing this glitch. Nevertheless, he was very nice, kind, and patient, and apologized for the rude woman I talked to the other day and the fact that she was trying to blame it on my computer (or on me!). Relaxatsea, I'm far from tech savvy, but thought I'd give you a FYI about another browser. You don't give up Internet Explorer by adding another browser and it's a good idea to have a second browser in case Internet Explorer should ever crash. I have Internet Explorer, Edge, Chrome, and Firefox on my computer. All you need to do is download another browser. Then do not change your settings for a default browser from what it currently is. There's no interference between them. Link to comment Share on other sites More sharing options...
Rare h20skibum Posted April 25, 2018 #2185 Share Posted April 25, 2018 Well, I logged in today to see if they added the missing past cruises and corrected the points, and now it lists me as pre-gold with 0 points. So maybe they are getting ready to correct it, or things are going further down hill. At least I made screen grabs of past cruises and points. I wish they would list the booking numbers from the old cruises. I would hate to have to try and go back to find all of those. Will see what tomorrow brings. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
voyager70 Posted April 25, 2018 #2186 Share Posted April 25, 2018 Well, I logged in today to see if they added the missing past cruises and corrected the points, and now it lists me as pre-gold with 0 points. So maybe they are getting ready to correct it, or things are going further down hill. At least I made screen grabs of past cruises and points. I wish they would list the booking numbers from the old cruises. I would hate to have to try and go back to find all of those. Will see what tomorrow brings. Sent from my iPad using Forums Mine is also showing pre-gold with 0 points. It had been OK up til now. But my past history remains in tact & correct. I thought they had finally gotten the new website fixed but obviously not. Link to comment Share on other sites More sharing options...
CrusinNana Posted April 25, 2018 #2187 Share Posted April 25, 2018 Mine is also showing pre-gold with 0 points. It had been OK up til now. But my past history remains in tact & correct. I thought they had finally gotten the new website fixed but obviously not.[/quote The same thing happened to DH’s points this morning. However this afternoon it looks correct again. Link to comment Share on other sites More sharing options...
relaxatsea Posted April 25, 2018 #2188 Share Posted April 25, 2018 Relaxatsea, I'm far from tech savvy, but thought I'd give you a FYI about another browser. You don't give up Internet Explorer by adding another browser and it's a good idea to have a second browser in case Internet Explorer should ever crash. I have Internet Explorer, Edge, Chrome, and Firefox on my computer. All you need to do is download another browser. Then do not change your settings for a default browser from what it currently is. There's no interference between them. Thanks for that information, I really appreciate it! I thought I had to make the new browser my default browser. I think I will take a deep breath and try it! Link to comment Share on other sites More sharing options...
InVelvetSlumber Posted April 25, 2018 #2189 Share Posted April 25, 2018 I just got the new system rolled out to my account - tip for Brits, remember to enter your date of birth in the US style or like me, you'll get very confused as to why your Crown & Anchor number is not recognised! :') Link to comment Share on other sites More sharing options...
Merc Posted April 26, 2018 #2190 Share Posted April 26, 2018 was wondering if this has happen to anyone else....I was on my booking for September and up in the right hand corner where it says your crown & anchor status. It is emerald 59 points but now it says 0 points and pre-gold status :rolleyes: Weird Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 26, 2018 #2191 Share Posted April 26, 2018 a "feature" of the new and improved web site. Just assume it will fix itself soon. If it is of any comfort, I just logged on and see the same thing. Back to a newbie. :( Link to comment Share on other sites More sharing options...
suesnake2002 Posted April 26, 2018 #2192 Share Posted April 26, 2018 I am emerald, but my points say 25 at gold. When i called c&a, they had my correct points. And when i do mock bookings i get the balcony discounts. They don't know why the web site is incorrect. Sent from my SAMSUNG-SM-N920A using Tapatalk Link to comment Share on other sites More sharing options...
Merc Posted April 26, 2018 #2193 Share Posted April 26, 2018 Thanks for both of your replies....thought I was going crazy...and when I click on past cruises they are all there. Great new website!!!!!:confused: Link to comment Share on other sites More sharing options...
ONECRUISER Posted April 26, 2018 #2194 Share Posted April 26, 2018 This has come up multiple times since new web site. Points on it wrong but Royal does have correct points and level, also those that have enough get the Balcony Discount... Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted April 26, 2018 #2195 Share Posted April 26, 2018 When it comes to the website think of weather. Changes often so be patient. Other lines like HAL also having issues. I think they all had spring tech cleaning updates. Link to comment Share on other sites More sharing options...
Fancypants! Posted April 26, 2018 #2196 Share Posted April 26, 2018 I hadn’t had that particular error before, but I just logged in to check and I’m in the same boat as you. I have zero points and am “pre gold” which is not correct. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Nessie07 Posted April 26, 2018 #2197 Share Posted April 26, 2018 This happened to me today and I panicked for a minute until I remembered how glitchy the site is. I logged in again and was fine. Sent from my SM-G950U using Forums mobile app Link to comment Share on other sites More sharing options...
rcclmiami Posted April 26, 2018 #2198 Share Posted April 26, 2018 I had that problem. Found out my iPad wa# in “private” mode and would not load any data from the website. Link to comment Share on other sites More sharing options...
WmFoster Posted April 26, 2018 #2199 Share Posted April 26, 2018 I hadn’t had that particular error before, but I just logged in to check and I’m in the same boat as you. I have zero points and am “pre gold” which is not correct. Sent from my iPhone using Forums I have the same zero/pre gold. By all my cruises are listed on the next tab with the relevant number of points. Can't say I am happy or surprised, but I'm not worried. Link to comment Share on other sites More sharing options...
debshomespun Posted April 26, 2018 #2200 Share Posted April 26, 2018 I've searched the new website for RC, and cannot find the preferences for C&A. I want to be sure of what my upgrade preferences are so I don't get my nice corner aft taken away with an upgrade. I did a search here on CC and couldn't find it. I've searched their new website after I log in, and cannot find it. Can anyone help me out please? Link to comment Share on other sites More sharing options...
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