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Norwegian Cruise Line Offers Full Refund for "Construction Zone" Cruise

LauraS

By LauraS,
in Norwegian Cruise Line

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Kaos

Kaos

Posted
Posted

Cynically it's a good move by NCL but is it too little too late given the massive negative press they have received. This should have been their action right from the start, not after getting bad publicity.

 

Also it looks like only a credit, Its should be a cash refund. Many of these people will never want to cruise with NCL again.

 

Also I would not accept the offer if legal action is being contemplated.

 

Also curious about penalties for health and safety violations.

 

I haved cruises on NCL many times but am rethinking based on this event.

 

Paul

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xlxo

xlxo

Posted
Posted
Cynically it's a good move by NCL but is it too little too late given the massive negative press they have received. This should have been their action right from the start, not after getting bad publicity.
What media? Doing a google, other than this forum and Canadian media.... I saw little media attention.

 

I'm kinda puzzled why the original threads were closed.

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John Reid

John Reid

Posted
Posted

This is not a refund and should definitely not be portrayed as one. A refund is money back. What is the "refund" for those who can't or won't cruise NCL again?

 

And I would be surprised if the offer came with a release consent for future settlements.

 

This is not a company "stepping up." It is a carefully crafted approach to stay financially ahead of the cost of the ship being out of service for two weeks.

 

Refund? Definitely not - don't call it that.

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Expat Cruise

Expat Cruise

Posted
Posted
This is not a refund and should definitely not be portrayed as one. A refund is money back. What is the "refund" for those who can't or won't cruise NCL again?

 

And I would be surprised if the offer came with a release consent for future settlements.

 

This is not a company "stepping up." It is a carefully crafted approach to stay financially ahead of the cost of the ship being out of service for two weeks.

 

Refund? Definitely not - don't call it that.

 

Agreed it is wrong to call this a refund it is in no way a refund it is credit to be used on a future cruise. If a person checked into a hospital to remove a damage kidney, and the doctor/hospital removed the wrong kidney would they be able to give a credit for a future operation to the victim ? Somehow I do not think so,.

 

I'm sorry but I feel really bad for the first time cruisers, people on honeymoons, etc, these people may never cruise again. Please tell a couple on their honeymoon that they can be whole again by taking another cruise..... it is not the truth.

 

It is not fair what happen here it was 100% avoidable and NCL just did not care about the guest.

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Mike D.

Mike D.

Posted
Posted
Check out the latest Norwegian Cruise Line news from Cruise Critic:

 

Norwegian Cruise Line Offers Full Refund for "Construction Zone" Cruise

I tend to be an NCL defender. Probably because this is the only line I've cruised on. But there is a concept called merchantability: which is described as: The warranty of merchantability is implied, unless expressly disclaimed by name, or the sale is identified with the phrase "as is" or "with all faults." To be "merchantable", the goods must reasonably conform to an ordinary buyer's expectations, i.e., they are what they say they are.

 

It seems to me this Sun cruise did not "reasonably conform to an ordinary buyer's expectations".

 

I'm not sure if it really applies for this instance but for NCL to think it is OK to do extensive work on a ship while it is sailing full of passengers and NOT TELL THEM that it is going to be a nightmare is pretty irresponsible, IMHO. I'd be interested in the NCL folks who made this decision. And if they have received their severance package yet.

I was on the Pearl when NCL decided to close the Spinnaker for remodeling. That was, bad enough, but it didn't impact the majority of the ship.

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Fido Chuckwagon

Fido Chuckwagon

Posted
Posted
This is not a refund and should definitely not be portrayed as one. A refund is money back. What is the "refund" for those who can't or won't cruise NCL again?

 

And I would be surprised if the offer came with a release consent for future settlements.

 

This is not a company "stepping up." It is a carefully crafted approach to stay financially ahead of the cost of the ship being out of service for two weeks.

 

Refund? Definitely not - don't call it that.

 

Yes, this article (and thread title) is very misleading. This is not a "refund." This is a coupon for a future cruise equal to the amount of money you paid for this cruise off. It is not even close to the same thing as a refund.

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TAD2005

TAD2005

Posted
Posted
I wasn’t on the Sun so I don’t really know how bad it was. I feel that for whatever the reason that NCL is extending the olive branch. I would gladly accept this. Hey guys, everyone makes mistakes.

 

Bonni

 

Cruise lines do this all the time. They schedule 4 weeks of work into a 2 week drydock. The folks who are not frequent readers of Cruise Critic's boards book these cruises just before and after drydock work. They usually find many workers onboard, prepping for drydock work or finishing many items that did not get completed.

This is hardly an "Olive Branch" This is a rip off ! These passengers who were subject to a ship that was only partially available for their use, did not get what they paid for. As you should know, cruise lines make almost as much money from the onboard spending as they do from the basic cabin price. Getting "heads in beds", even at severely discounted prices, is still a money-maker for a cruise line. These passengers got zip from NCL. All they really got was the permission from NCL to come aboard and spend lots more money on drink packages, shore excursions, casinos, extra tariff restaurants, spa treatments, etc.

A 100% refund is 100% of your money back. Not a "raincheck" which is a subtle excuse to get you back onboard to spend more of your money.

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ano

ano

Posted
Posted

People need to take vacation, pay for a flight and transfers, maybe a hotel before and after, and it sounds like, due to a poor decision by Norwegian, this was all dashed. Personally I would demand MORE than just a full refund, like paying for the flights as well.

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Expat Cruise

Expat Cruise

Posted
Posted

I still believe the offer made is really a joke, the cruise line endangered the safety of all souls on that ship. They just wanted to get every last dime they can from the guest. Base upon the pictures I saw this ship never should have been at sea with passengers and this level of work. I think the passengers are owed much more and that the company will be facing civil and or criminal charges in the near future.

 

NCL takes care of their own much better than Guest. For those who think NCL is not making money, poor cruise line under attack by all these negative people. I would like to point out Norwegian cruise line CEO Frank J. Del Rio 2015 compensation package was $31.9 million. (Source Bloomberg)

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CruisFran

CruisFran

Posted
Posted
What media? Doing a google, other than this forum and Canadian media.... I saw little media attention.

 

I'm kinda puzzled why the original threads were closed.

 

Just heard about it on GMA a few minutes ago! No idea when it was first mentioned anywhere else!?

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Expat Cruise

Expat Cruise

Posted
Posted
What media? Doing a google, other than this forum and Canadian media.... I saw little media attention.

 

I'm kinda puzzled why the original threads were closed.

 

Well looks like a lot has change in a day

 

TV, News, Print, Blogs, Worldwide

 

 

http://www.foxnews.com/travel/2018/01/11/norwegian-cruise-line-passengers-consider-suing-after-ship-sails-through-winter-storm.html

 

http://abcnews.go.com/US/bucket-list-cruise-ruined-construction-work-norwegian-sun/story?id=54295211

 

https://wsvn.com/news/local/passengers-complain-of-construction-uncomfortable-conditions-aboard-norwegian-cruise/

 

http://www.timescolonist.com/news/local/passengers-of-hell-cruise-marred-by-construction-offered-free-trip-1.23257504

 

http://business.financialpost.com/pmn/business-pmn/jackhammers-fumes-turn-b-c-familys-panama-canal-cruise-into-construction-zone

 

http://www.castanet.net/edition/news-story-222997-3-.htm

 

 

http://www.newsweek.com/nightmare-norwegian-cruise-was-floating-construction-site-871627

 

http://www.cruiselawnews.com/2018/04/articles/passenger-rights/norwegian-sun-ncls-panama-canal-fiasco-cruise/

 

https://www.travelpulse.com/news/cruise/unhappy-norwegian-sun-passengers-making-voices-heard.html

 

https://www.huffingtonpost.ca/2018/04/03/norwegian-sun-cruise-ship-construction_a_23402124/

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CruisFran

CruisFran

Posted
Posted
It may have been late, but it is never too late to do the right thing!!! Koodoos to NCL for coming good to their passengers!

 

That is not completely true...they were more than a little slow in doing something! As an example I will share our story, back in 1998 we were on the NCL SKY, 10 day Canadian/N.E. Cruise...we went aground in the St. Lawrence Seaway at about day 7. BEFORE we left the ship we had a letter, in hand, stating we were entitled to a cruise worth 100% of what we spent, plus of course free transportation home.

 

Understand that there are sometimes delays in completion of redos during drydock time, but see no excuse for so much! We have seen some things unfinished, like the Mexican restaurant on the Dawn a couple of years ago, with workers about, but it was not an intrusion on our cruise! They should have canceled the first couple of cruises scheduled after drydock from the sound of this mess! Of course then the scheduled passengers, with no cruise to go on, would be upset also.

 

I do agree canceling costs the line and the servers a lot of money...in our situation the crew were sent home for 6 weeks.

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