panzafit Posted April 7, 2018 #1 Share Posted April 7, 2018 Just got back from our cruise. We were a party of 14 and all had the deluxe drink package. On cococay we split up. Some in cabana and some jyst regular spots. ALL of us were charged $2 per drink even though we all had the package. Even in the cabana area had to pay $2 for each beer. I was a bit surprised since I was expecting the package to cover it. I would have thought it was a oversight other then it happened to all 14 of us at all the bars on the island. Anyone else experience that? (I also found it odd the cabana cove bar couldn't make me a Coco Loco drink) Link to comment Share on other sites More sharing options...
Clarea Posted April 7, 2018 #2 Share Posted April 7, 2018 I know they charge extra for drinks in souvenir cups, that would normally explain the charge for Coco Locos. Were the beers in some sort of souvenir cup? Link to comment Share on other sites More sharing options...
Ashland Posted April 7, 2018 #3 Share Posted April 7, 2018 I guess RCI needs to pay for all the new upgrades planned for CocoCay. This wasn't the case when in Labadee I don't believe but I wasn't the one drinking. Link to comment Share on other sites More sharing options...
panzafit Posted April 7, 2018 Author #4 Share Posted April 7, 2018 No special cups because the guy at the cabana bar said he couldn't even make me a Coco Loco. couldn't make anything that had fruit juice because he didn't have any. The beers were just Mich Ultra and Blue Moon. Both just in the bottle. Link to comment Share on other sites More sharing options...
Clarea Posted April 7, 2018 #5 Share Posted April 7, 2018 No special cups because the guy at the cabana bar said he couldn't even make me a Coco Loco. couldn't make anything that had fruit juice because he didn't have any.The beers were just Mich Ultra and Blue Moon. Both just in the bottle. This just doesn't make sense. Did they have any explanation for the $2 charge? Link to comment Share on other sites More sharing options...
Merion_Mom Posted April 7, 2018 #6 Share Posted April 7, 2018 Just got back from our cruise. We were a party of 14 and all had the deluxe drink package. On cococay we split up. Some in cabana and some jyst regular spots. ALL of us were charged $2 per drink even though we all had the package. Even in the cabana area had to pay $2 for each beer. I was a bit surprised since I was expecting the package to cover it. I would have thought it was a oversight other then it happened to all 14 of us at all the bars on the island. Anyone else experience that? (I also found it odd the cabana cove bar couldn't make me a Coco Loco drink) This sounds like a mistake. A very serious mistake. Call customer service and ask for the charges to be removed. 800-256-6649 Link to comment Share on other sites More sharing options...
panzafit Posted April 7, 2018 Author #7 Share Posted April 7, 2018 Nope, none of them could explain it, just said it was an extra service charge while we were on the island. We purposefully went to each bar on the island to get the same drinks just to see if maybe the cabana bar guy had it wrong but they all charged the $2 per drink at each bar. there were a couple others we spoke to on our cruise that mentioned they had $2 charges too, even though they had the package but I don't know what they were drinking. I figured I'll scan in all the receipts showing the $2 charges and the statement and send to RC customer service and ask them. Just was curious if anyone else had this happen. Link to comment Share on other sites More sharing options...
Coralc Posted April 7, 2018 #8 Share Posted April 7, 2018 When you signed the receipts it actually showed as a charge (+18%?)? That doesn't make any sense. The private islands are just extensions of the ship, and there is nothing in the terms & conditions that says they have excluded Cococay from the deluxe packages. Please do follow up with post cruise customer service and let us know the result of your inquiry! Thanks! Link to comment Share on other sites More sharing options...
panzafit Posted April 7, 2018 Author #9 Share Posted April 7, 2018 Yes, the receipts show $0 for the drink cost and then $2 for the service charge. That's actually how I realized we were all being charged. Of course I pointed out I shouldn't have a charge since having the package and was told it was a service charge while on the island. And the fact it happened to all 14 of us at every bar. I will let you know what I hear back. Link to comment Share on other sites More sharing options...
GBfromOz Posted April 7, 2018 #10 Share Posted April 7, 2018 Did people without the drink package have this ‘service charge’ applied to their drink orders as well? Link to comment Share on other sites More sharing options...
Coralc Posted April 7, 2018 #11 Share Posted April 7, 2018 Yes, the receipts show $0 for the drink cost and then $2 for the service charge. That's actually how I realized we were all being charged. Of course I pointed out I shouldn't have a charge since having the package and was told it was a service charge while on the island. And the fact it happened to all 14 of us at every bar. I will let you know what I hear back. Without sounding like a conspiracy theorist :o It sounds almost as if <someone> has decided to add their own TIP (service charge?) to passenger drink purchases? How would something like that be authorized or allowed? 14 in your group with the same charge seems really odd. Thanks. I am very curious. Link to comment Share on other sites More sharing options...
csnarpy Posted April 7, 2018 #12 Share Posted April 7, 2018 Well I guess we know how they are paying for the Cococay renovation! Link to comment Share on other sites More sharing options...
racerxspeedy Posted April 7, 2018 #13 Share Posted April 7, 2018 I am very Interested to hear if the OP is successful in getting a refund. Not a fan of the games RC plays with pricing. Link to comment Share on other sites More sharing options...
topnole Posted April 7, 2018 #14 Share Posted April 7, 2018 Well I guess we know how they are paying for the Cococay renovation! So basically a sin tax. Lol. They are learning from federal, state, and local governments. 😂 Link to comment Share on other sites More sharing options...
gerif Posted April 7, 2018 #15 Share Posted April 7, 2018 Interesting. I would have marched myself straight to guest services the minute I got back onboard with my receipts and demanded an explanation. It’s not so much the money but the principle. Link to comment Share on other sites More sharing options...
DeeDee316 Posted April 7, 2018 #16 Share Posted April 7, 2018 I am also curious to hear the outcome. Anyone else have this issues!?! Link to comment Share on other sites More sharing options...
VillaHappy Posted April 7, 2018 #17 Share Posted April 7, 2018 This is crazy! Link to comment Share on other sites More sharing options...
gerelmx Posted April 7, 2018 #18 Share Posted April 7, 2018 Need to read the complete terms an conditions for the service at the private islands. Link to comment Share on other sites More sharing options...
Eeyore1962 Posted April 7, 2018 #19 Share Posted April 7, 2018 This definitely should not have happened and should have been addressed at Guest Services as soon as you were back on the ship. What ship were you on? Link to comment Share on other sites More sharing options...
cruisinfanatic Posted April 7, 2018 #20 Share Posted April 7, 2018 Maybe tip now is 18% or $2, whichever is more Link to comment Share on other sites More sharing options...
time4u2go Posted April 7, 2018 #21 Share Posted April 7, 2018 Need to read the complete terms an conditions for the service at the private islands. Let us know what you find. Link to comment Share on other sites More sharing options...
MaryCS62 Posted April 7, 2018 #22 Share Posted April 7, 2018 Maybe tip now is 18% or $2, whichever is more No, because the drink package already has the "service charge" calculated in -- at least the ones I've paid for. Will be very annoyed if this is the case when i go in May Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted April 7, 2018 #23 Share Posted April 7, 2018 Tipping gallore - because of popular demand:D Link to comment Share on other sites More sharing options...
Coralc Posted April 7, 2018 #24 Share Posted April 7, 2018 I found the weasel wording in the terms & conditions on the beverage packages...."Your check may reflect an additional tax for certain ports or itineraries." If that is what they are doing, it should be clearly disclosed in the Compass and elsewhere. Maybe revenue for the build out of Coco cay is not far off the mark. But I don't think the cruise line is allowed to establish its own tax. Link to comment Share on other sites More sharing options...
kknorr0320 Posted April 7, 2018 #25 Share Posted April 7, 2018 That wording is for ports like TX that charge a state tax. Sent from my SM-G930V using Forums mobile app Link to comment Share on other sites More sharing options...
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