SchnauzieMom Posted June 10, 2018 #1 Share Posted June 10, 2018 I am first time cruiser, so forgive me if this is a silly question. Booked recently and one of the incentives with the Classic Drinks Pack included. I cannot find this documented on my X online a/c. It does show the OBC that was included. Will the drinks pack show eventually or do I need to contact my TA or Celebrity direct? Thanks Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 11, 2018 #2 Share Posted June 11, 2018 I am first time cruiser, so forgive me if this is a silly question. Booked recently and one of the incentives with the Classic Drinks Pack included. I cannot find this documented on my X online a/c. It does show the OBC that was included. Will the drinks pack show eventually or do I need to contact my TA or Celebrity direct? Thanks Did you log in, click on cruise planner and check your order history? If it's not there, I'd call your TA and make sure they have it listed on your confirmation. Then make sure you print a copy to take with you just for insurance. The website's been messed up for over a year since the new site launch. Although it's better, there have been new wrinkles since the advent of the unified login with Royal and Celebrity. Link to comment Share on other sites More sharing options...
Kiwifromkiev Posted June 11, 2018 #3 Share Posted June 11, 2018 Ours are not showing on either of our Jan 19 b2b cruisers. TA confirmed it’s there Sent from my iPhone using Tapatalk Pro Link to comment Share on other sites More sharing options...
royalcruz Posted June 11, 2018 #4 Share Posted June 11, 2018 It will be on your confirmation but it might be in code. Link to comment Share on other sites More sharing options...
gerelmx Posted June 11, 2018 #5 Share Posted June 11, 2018 In your booking confirmation (passenger Copy) there are a section of promotions applied, just below the rates. Link to comment Share on other sites More sharing options...
kevinyork Posted June 11, 2018 #6 Share Posted June 11, 2018 Ours doesn’t show online but is confirmed on our invoice. Last year, whilst it didn’t specifically show online either it did show the ability to upgrade to the premium package online thereby confirming we had the classic package already. Unfortunately that ability seems to be missing now which is a shame. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
davekathy Posted June 11, 2018 #7 Share Posted June 11, 2018 I am first time cruiser, so forgive me if this is a silly question. Booked recently and one of the incentives with the Classic Drinks Pack included. I cannot find this documented on my X online a/c. It does show the OBC that was included. Will the drinks pack show eventually or do I need to contact my TA or Celebrity direct? Thanks Ours have never shown anywhere online for our bookings. It's always been listed on our invoices. Anything like that needs to be listed on your TAs invoice. You can also call Celebrity and request an invoice from Celebrity. Celebrity's is like reading an itemized bill from a hospital. Lots of different product codes.:eek: Link to comment Share on other sites More sharing options...
Rare villauk Posted June 11, 2018 #8 Share Posted June 11, 2018 Ours have never shown anywhere online for our bookings. It's always been listed on our invoices. Anything like that needs to be listed on your TAs invoice. You can also call Celebrity and request an invoice from Celebrity. Celebrity's is like reading an itemized bill from a hospital. Lots of different product codes.:eek: It used to show online under the order history in ‘My Celebrity’ until X updated the system (not this last time, but the one previous to that ;)). Since then, it hasn’t shown on any of our reservations. Link to comment Share on other sites More sharing options...
Ereggae Posted June 11, 2018 #9 Share Posted June 11, 2018 It does not show on the reservation itself. You should request an invoice and it will show in the booking total section and may look something like this (Go Best): Gratuities YEB8-PROMO2P YEB9-BEVPRINGRAT YFT9-WIFI 7N YFU1-PROMO4UW7N YIK7-PROMO3T Your on-board credit is listed in a separate section below this. Link to comment Share on other sites More sharing options...
Pavovsky Posted June 11, 2018 #10 Share Posted June 11, 2018 It used to show online under the order history in ‘My Celebrity’ until X updated the system (not this last time, but the one previous to that ;)). Since then, it hasn’t shown on any of our reservations. It was on my order history two weeks ago. Maybe fixed again now? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Duanerice1 Posted June 11, 2018 #11 Share Posted June 11, 2018 Mine never showed so I just emailed and asked for a copy of my invoice and it showed up on the invoice. I have since transferred it to a TA and it shows on their invoice now too. Emailed celebrityrrs@celebrity.com enjoy Link to comment Share on other sites More sharing options...
davekathy Posted June 11, 2018 #12 Share Posted June 11, 2018 It used to show online under the order history in ‘My Celebrity’ until X updated the system (not this last time, but the one previous to that ;)). Since then, it hasn’t shown on any of our reservations. Yea the new and improved! :rolleyes: Link to comment Share on other sites More sharing options...
Rare villauk Posted June 12, 2018 #13 Share Posted June 12, 2018 It was on my order history two weeks ago. Maybe fixed again now? Sent from my iPhone using Forums It comes, it goes :rolleyes:! Always take your hard copy for verification. I know in the past, we’ve had to show this to GS to prove we are entitled to the drinks packages. Link to comment Share on other sites More sharing options...
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