billslowsky Posted August 18, 2018 #251 Share Posted August 18, 2018 Yeah, it was nearly impossible for me. Tried on a couple of computers. I got on this morning. Also tried clearing out cookies, sometimes that helps. Link to post Share on other sites
Trex827 Posted August 18, 2018 #252 Share Posted August 18, 2018 I caaled customer service yesterday and they did some magic so I can log on. Link to post Share on other sites
Ourusualbeach Posted August 18, 2018 #253 Share Posted August 18, 2018 Worked fine for me. Link to post Share on other sites
molole Posted August 18, 2018 #254 Share Posted August 18, 2018 I am ready to pull trigger at an Empress cruise late 2019 but now I can’t seem to find the refundable deposit fare. It was there a few days ago, clearly marked, alongside a non refundable deposit fare, also so clearly marked. I then looked at a few random cruises near and far and none offers refundable fare. Is this a website issue or there is some sale going on? Link to post Share on other sites
Clarea Posted August 18, 2018 #255 Share Posted August 18, 2018 I am ready to pull trigger at an Empress cruise late 2019 but now I can’t seem to find the refundable deposit fare. It was there a few days ago, clearly marked, alongside a non refundable deposit fare, also so clearly marked. I then looked at a few random cruises near and far and none offers refundable fare. Is this a website issue or there is some sale going on? Try clearing cache & cookies, that worked for another poster. If that does not work, you may just have to call to book. Link to post Share on other sites
molole Posted August 18, 2018 #256 Share Posted August 18, 2018 (edited) Try clearing cache & cookies, that worked for another poster. If that does not work, you may just have to call to book. Thanks, Bob. Let me try that. Edit: ok, I just cleared cache and opened a new private window but I still don’t see the usual fare options offered. Usually at some point I can see a couple of big blocks, one saying refundable deposit, one saying non refundable deposit, nice and clear. Now I just go straight to room selection. And there is some small print at the bottom of page talking about how non refundable deposit booking (NRDB) will incur fees if you need to change. Though it is not entirely clear to me if the only fare shown is refundable or non refundable. It is the Nov 15 2019 cruise I am looking at. Edited August 18, 2018 by molole Link to post Share on other sites
puppymama1 Posted August 20, 2018 #257 Share Posted August 20, 2018 I am having the same issue with not being able to find the refundable deposit prices.. We are booked on the 6-20-19 Russia/Baltic cruise and I've been checking the rates every week to see if the price is lower so I can get it adjusted.. It has worked fine up until last week, and now all I see is the non-refundable price. (Which is still more than we are booked at, so I doubt the prices will be going down anymore, but it worked for me twice so far, so I shouldn't complain about it!) Link to post Share on other sites
steveru621 Posted August 21, 2018 #258 Share Posted August 21, 2018 This site can’t be reached secure.royalcaribbean.com unexpectedly closed the connection. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_CLOSED Link to post Share on other sites
hogwildcruzers Posted August 21, 2018 #259 Share Posted August 21, 2018 I have chrome and could not get in to my reservation, tried it on my phone and success, got it all printed out! Link to post Share on other sites
mylifecompleted Posted August 23, 2018 #260 Share Posted August 23, 2018 Anyone having issues logging in? when i click on it from my reservation it takes me to a page to enter my name, res #, sail date and ship and then it says error locking reservation when you hit submit. Link to post Share on other sites
eeudj Posted August 24, 2018 #261 Share Posted August 24, 2018 Is Cruise Planner down? I have booked my cruise and wanted to start looking into cruise planner and possibly booking things there, but I can not get past the "blue screen" and it is asking me to log in, so I assume I need a different account for planner than the RC site? TIA Help is appricated Link to post Share on other sites
happilyafterever Posted August 24, 2018 #262 Share Posted August 24, 2018 How long ago did you book? Sometimes it takes a little while before the Cruise Planner is available. It’s also locked if anyone else is modifying your reservation (e.g. a Royal agent or travel agent). Link to post Share on other sites
killtheump Posted August 24, 2018 #263 Share Posted August 24, 2018 Is Cruise Planner down? I have booked my cruise and wanted to start looking into cruise planner and possibly booking things there, but I can not get past the "blue screen" and it is asking me to log in, so I assume I need a different account for planner than the RC site? TIA Help is appricated Try here. http://secure.royalcaribbean.com/asr/login.do?pnav=3&snav=3 Link to post Share on other sites
eeudj Posted August 25, 2018 #264 Share Posted August 25, 2018 Thanks I was able to get on : ) Link to post Share on other sites
Labmom3 Posted August 25, 2018 #265 Share Posted August 25, 2018 I have tried going in to my cruise planner since yesterday and it says it is locked due to an error. I called Royal Caribbean and they fixed it so I could log on. As soon as I hung up with them and put something in my cart I got the same error message. Any one else having this problem. I used two different web browser on my computer and also tried to log on thru my cruise log on page which I can currently get into. I saw my drink package went down about a $50 person savings for the 9 day cruise could I call Royal and ask them to delete my original order and give me 2 new drink packages at the current price? Link to post Share on other sites
sr5242 Posted August 25, 2018 #266 Share Posted August 25, 2018 You can cancel and rebook any planner purchase prior to your cruise Sent from my iPhone using Forums Link to post Share on other sites
FLACRUISER99 Posted August 25, 2018 #267 Share Posted August 25, 2018 I have tried going in to my cruise planner since yesterday and it says it is locked due to an error. I called Royal Caribbean and they fixed it so I could log on. As soon as I hung up with them and put something in my cart I got the same error message. Any one else having this problem. I used two different web browser on my computer and also tried to log on thru my cruise log on page which I can currently get into. I saw my drink package went down about a $50 person savings for the 9 day cruise could I call Royal and ask them to delete my original order and give me 2 new drink packages at the current price?Did you clear all cookies? Link to post Share on other sites
ONECRUISER Posted August 25, 2018 #268 Share Posted August 25, 2018 You have to cancel original purchase, then purchase at new/current price. You can't get an adjustment from Royal in price... Link to post Share on other sites
AnotherHand Posted August 25, 2018 #269 Share Posted August 25, 2018 I had a similar thing happen to me on Thursday. I had to call in and over the phone cancel and then re-purchase our drink package. Link to post Share on other sites
nyllrap Posted August 25, 2018 #270 Share Posted August 25, 2018 I need to print out my set sail passes for our cruise in 2 days but the website keeps saying my reservation is unavailable. Is anyone else receiving that message? Link to post Share on other sites
jrmende63 Posted August 25, 2018 #271 Share Posted August 25, 2018 I did not have any problems accessing my reservations, but I don't sail in 2 days. That might be the issue. I am pretty sure I have read that you need to complete/ print ect before 3 days out. You might call RC to see if that is the case. Link to post Share on other sites
Retired LEO Posted August 25, 2018 #272 Share Posted August 25, 2018 I need to print out my set sail passes for our cruise in 2 days but the website keeps saying my reservation is unavailable. Is anyone else receiving that message? It needs to be done no later than 3 days prior to sailing. Link to post Share on other sites
Labmom3 Posted August 25, 2018 #273 Share Posted August 25, 2018 I called and cancelled and then rebooked at the better price. My cruise planner is locked due to an error and they fixed it but it became locked again. I did delete all cookies and my history. Luckily I booked everything I wanted when things became available in the planner. Link to post Share on other sites
dacsmom Posted August 26, 2018 #274 Share Posted August 26, 2018 You are too late, the cruise planner is unavailable 3 days prior to sailing. Just go to the port on cruise day and they will take care of you. They have the manifest and will check you in. It will take a few more minutes but you will be fine. Link to post Share on other sites
tortoisegirl Posted August 26, 2018 #275 Share Posted August 26, 2018 I have read here that you do not need them need them, although it will take a bit longer to get through the line as they will have to look you up in the system when you arrive. So, I wouldn't worry. Have a great cruise! Link to post Share on other sites
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