Royal Caribbean Website Pain

[Trex827]

I caaled customer service yesterday and they did some magic so I can log on.

[Ourusualbeach]

Worked fine for me.

[molole]

I am ready to pull trigger at an Empress cruise late 2019 but now I can’t seem to find the refundable deposit fare. It was there a few days ago, clearly marked, alongside a non refundable deposit fare, also so clearly marked. I then looked at a few random cruises near and far and none offers refundable fare.

 

Is this a website issue or there is some sale going on?

[Clarea]

I am ready to pull trigger at an Empress cruise late 2019 but now I can’t seem to find the refundable deposit fare. It was there a few days ago, clearly marked, alongside a non refundable deposit fare, also so clearly marked. I then looked at a few random cruises near and far and none offers refundable fare.

 

Is this a website issue or there is some sale going on?

Try clearing cache & cookies, that worked for another poster.

 

If that does not work, you may just have to call to book.

[molole]

Try clearing cache & cookies, that worked for another poster.

 

If that does not work, you may just have to call to book.

 

Thanks, Bob. Let me try that.

 

 

Edit: ok, I just cleared cache and opened a new private window but I still don’t see the usual fare options offered.

 

Usually at some point I can see a couple of big blocks, one saying refundable deposit, one saying non refundable deposit, nice and clear. Now I just go straight to room selection. And there is some small print at the bottom of page talking about how non refundable deposit booking (NRDB) will incur fees if you need to change. Though it is not entirely clear to me if the only fare shown is refundable or non refundable.

 

It is the Nov 15 2019 cruise I am looking at.

Edited August 18, 2018 by molole

[puppymama1]

I am having the same issue with not being able to find the refundable deposit prices.. We are booked on the 6-20-19 Russia/Baltic cruise and I've been checking the rates every week to see if the price is lower so I can get it adjusted.. It has worked fine up until last week, and now all I see is the non-refundable price. (Which is still more than we are booked at, so I doubt the prices will be going down anymore, but it worked for me twice so far, so I shouldn't complain about it!)

[steveru621]

This site can’t be reached

secure.royalcaribbean.com unexpectedly closed the connection.

Try:

 

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_CLOSED

[hogwildcruzers]

I have chrome and could not get in to my reservation, tried it on my phone and success, got it all printed out!

[mylifecompleted]

Anyone having issues logging in? when i click on it from my reservation it takes me to a page to enter my name, res #, sail date and ship and then it says error locking reservation when you hit submit.

[eeudj]

Is Cruise Planner down? I have booked my cruise and wanted to start looking into cruise planner and possibly booking things there, but I can not get past the "blue screen" and it is asking me to log in, so I assume I need a different account for planner than the RC site? TIA Help is appricated

[happilyafterever]

How long ago did you book? Sometimes it takes a little while before the Cruise Planner is available. It’s also locked if anyone else is modifying your reservation (e.g. a Royal agent or travel agent).

[killtheump]

Is Cruise Planner down? I have booked my cruise and wanted to start looking into cruise planner and possibly booking things there, but I can not get past the "blue screen" and it is asking me to log in, so I assume I need a different account for planner than the RC site? TIA Help is appricated

 

Try here.

http://secure.royalcaribbean.com/asr/login.do?pnav=3&snav=3

[eeudj]

Thanks I was able to get on : )

[Labmom3]

I have tried going in to my cruise planner since yesterday and it says it is locked due to an error. I called Royal Caribbean and they fixed it so I could log on. As soon as I hung up with them and put something in my cart I got the same error message. Any one else having this problem. I used two different web browser on my computer and also tried to log on thru my cruise log on page which I can currently get into. I saw my drink package went down about a $50 person savings for the 9 day cruise could I call Royal and ask them to delete my original order and give me 2 new drink packages at the current price?

[sr5242]

You can cancel and rebook any planner purchase prior to your cruise

 

 

Sent from my iPhone using Forums

[FLACRUISER99]

I have tried going in to my cruise planner since yesterday and it says it is locked due to an error. I called Royal Caribbean and they fixed it so I could log on. As soon as I hung up with them and put something in my cart I got the same error message. Any one else having this problem. I used two different web browser on my computer and also tried to log on thru my cruise log on page which I can currently get into. I saw my drink package went down about a $50 person savings for the 9 day cruise could I call Royal and ask them to delete my original order and give me 2 new drink packages at the current price?

Did you clear all cookies?

[ONECRUISER]

You have to cancel original purchase, then purchase at new/current price. You can't get an adjustment from Royal in price...

[AnotherHand]

I had a similar thing happen to me on Thursday. I had to call in and over the phone cancel and then re-purchase our drink package.

[nyllrap]

I need to print out my set sail passes for our cruise in 2 days but the website keeps saying my reservation is unavailable. Is anyone else receiving that message?

[jrmende63]

I did not have any problems accessing my reservations, but I don't sail in 2 days. That might be the issue. I am pretty sure I have read that you need to complete/ print ect before 3 days out. You might call RC to see if that is the case.

[Retired LEO]

I need to print out my set sail passes for our cruise in 2 days but the website keeps saying my reservation is unavailable. Is anyone else receiving that message?

 

It needs to be done no later than 3 days prior to sailing.

[Labmom3]

I called and cancelled and then rebooked at the better price. My cruise planner is locked due to an error and they fixed it but it became locked again. I did delete all cookies and my history. Luckily I booked everything I wanted when things became available in the planner.

[dacsmom]

You are too late, the cruise planner is unavailable 3 days prior to sailing. Just go to the port on cruise day and they will take care of you. They have the manifest and will check you in. It will take a few more minutes but you will be fine.

[tortoisegirl]

I have read here that you do not need them need them, although it will take a bit longer to get through the line as they will have to look you up in the system when you arrive. So, I wouldn't worry. Have a great cruise!

[Desert Cruizers]

Generally they will close down the ability to print your set Sail Pass within 3 days of sailing. I generally like to print as soon as they become available. When you check in just provide your name etc and they will look you up.