Royal Caribbean Website Pain

[stevendom57]

Try using Microsoft Edge

[BekkaW]

Try using Microsoft Edge

 

Unfortunately no other browser will help, the system is closed 3 days ahead of departure

[Missymo]

RCCL has the worst website. Two things I learned. Do not go onto website from a favorite icon on your computer. (www)rccl.com then, if your automatically logged on, go to "already booked" then go to cruise planner. You should be able to make changes, cancellations, additions, whatever you need to do. When logging off, you must use "exit cruise planner" located at the top ,to log off and not get locked out the next time you go to site. If you do not do this, the site locks you out for at least 15 minutes. Believe me, I have been locked out many times due to not logging off correctly.

[Candleonwater]

I know I always see complaints about the website, but I wanted to ask - are these common problems people are having?

 

Tried to book a bungalow yesterday, kept getting "page cannot be displayed". First concern was, maybe that's the systems way of saying, they're no longer available. Called, and booked over the phone.

 

Now, today, I'm trying to make final payment ahead of tomorrow's deadline. I get a connection error. Again, will have to call.

 

For such a large corporation, I find it unacceptable that their website is as useless as it is.

[FLACRUISER99]

How about this.

[swoopy2110]

Not quite sure what you're trying to point out ? It may way be your docs aren't ready yet, especially if booking with Air2Sea

[BobNoxious]

No cruise docs at < 45 days

[FLACRUISER99]

no cruise docs at < 45 days

32 Days

[davidofsc]

I have been trying to get to the main page and the site will not load. I have used chrome, explorer and Edge. Cleared history and cache. Still no luck. As usual a sale is going on and can not get page to work.

 

Any one else?

[FLACRUISER99]

Works fine for me.

[KimA75]

I had to hit refresh while it was trying to load. Oh, and I could get it to work on the computer, but not my tablet. Go figure. If all else fails, just give them a call and let them do the research for you. I would rather do it myself than by phone, but I would rather them do it than miss out on a deal.

[tugboat]

Loaded up with no problem on my Mac

 

 

Sent from my iPad using Forums

[TracyBoston312]

RCL Customer Service stated Internet Explorer is the "preferred" browser. If I run into issues in other browsers, it seems to work okay in IE.

[krispi]

When I can get the website to load, I still can't get all the way through to complete a booking. I can get as far as picking a room, but when I click Continue to the next page, it gets hung up and says Loading forever, but the page never loads. This is on my work laptop, my home laptop, and my phone. I've tried Chrome, Edge, IE, and Safari with no luck. Any ideas?

 

I've got my eyes on a Feb cruise on Independence. I'm trying to compare Royal's website to my TA to see which is the better price with all things included, but both websites are acting up.

[Tree_skier]

I have accessed the site no problem today on both Safari and Chrome. That being said, you never know when it will or will not work LOL

[dino1037]

Been trying to book since last night on RCL website but won’t let me...keeps saying checking availability!

So annoying as price has gone up overnight and still won’t let me book.

Going to work now so won’t be able to check until later today!

Anyone else had problems?

[Tee & Chilli]

Have you tried a different browser or clearing the cookies

[Merion_Mom]

Have you tried calling and booking that way?

[dino1037]

They were closed last night and this morning... haven’t got time now !

[zebra36]

Just getting the grey screen this morning with no content.

[LuCruise]

I've been having issues lately. Either I can't sign in, or I get in and when selecting something in cruise planner it shows 'access denied' error or 'firewall' error...but other internet is fine. So frustrating as I just want to look at cruise planner. Occurs on Chrome, Edge and even the app on my phone.

[Clarea]

Just getting the grey screen this morning with no content.

Working for me, though I did have the grey screen for about 10 seconds before the content showed up.

[LuCruise]

Just getting the grey screen this morning with no content.

 

Same here...very slow and doens't complete page for cruise searches

[dddangerousdan]

Quite often lately I go to check on a couple cruises I am interested in. I go through the search options and I get a message that there are NO cruises anywhere at that time(march '19). I try anywhere they sail and same result, no cruises found. They really have to do something.

[SamTimeDining]

Have you cleared your cookies?