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Just back from 4-day July 19th cruise on Carnival Horizon...


maddea20
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Wow 😮. This is my opinion only. In my opinion, some negative reviews I’ve read about the Horizon were right. Me and my mother were very disappointed with this cruise. I’m so glad the Horizon will not be sailing from NYC in a few weeks as we did not like the ship. We mostly had problems with the attitudes of the staff members. We were not sure why many had such attitudes. I’ve never encountered rudeness from staff on a cruise before. But I know I did not like it. Not on my vacation. But for me I personally did not like the layout of the ship at all so I will not be cruising on this ship ever again.

 

We are planning to take another cruise on Carnival next year per usual from NYC and I see it’s on another ship so that’s good. :)

 

PS. We were ok with the elevators. I kind of like the new system. It wasn’t a huge big deal to me but I can understand why some people don’t like it.

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Please give example of "attitude". Also what about the ship layout did you not like. There is really no information in your short review that would be of any help for someone who might be interested in sailing on Horizon.

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Negative review with absolutely no explanation …. Sound more like a whiner and basher to me. JMHO. If you are going to do a review, at least give an example of what you like/dislike about each situation so that it will help others who read your review.

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Sorry I was at work.

 

We found the staff had attitudes mainly in the casino. We also encountered the attitudes while eating in the dining room. We had Your Time Dining. Our stateroom steward however was excellent in the Cloud 9 spa area where we had a balcony.

 

If I speak a bit on the dining room experience, we missed how they would come around with the bread and ask which one you want. We didn’t get that service at all in the dining room. Also no one ever put the napkin in our laps like they used too. But I assumed maybe this was the new thing with Your Time dining? I don’t know. We also were seated a few times for lunch and dinner with no table settings, like napkins and forks for example (things my mother didn’t like, I can get over stuff like that.) I won’t really get into the food as much just that we didn’t care for Guy’s Pig and Anchor but loved Guy’s burgers and the omelettes on the Lido deck. The rest of the food was your typical cruise food which too me has always just been ok. That goes for all cruises I’ve been on though.

 

My mother did not like the workers attitudes mainly but I did not like the layout of the ship especially with it being a new ship. I felt for a new ship I expected a lot more. I did not like that the night club and comedy club were in the same venue and the shops on the ship seemed smaller. I’m just comparing this ship to the Sunshine we were on last year and the splendor which we were on in previous years where I had no problems with the layout of those ships. So for those reasons I’m just glad the ship won’t be leaving from NYC next year when we go on our next 4 day cruise. I like how the Carnival Splendor and Sunshine ships looked so was disappointed that the Horizon was not doing it for me. We definitely had fun since we have fun on cruises anyway but we both felt this ship wasn’t all that.

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I was also on this cruise and I must say that I have to agree with the original poster. For me, the rude service came from many of the bar tenders. They would almost look as if they were annoyed that they had to make you a drink! I did not have the drink package either, so I would assume that me ordering a drink would only benefit them by way of gratuities. I also noticed a significant reduction in bar waiters throughout the ship. For example, one night we went to the piano bar and waited about 10 minutes to get a drink. I thought for sure there would be a drink server there (the piano player was playing). While we were sitting there, the bar tender was at the bar just standing there (no one else was in the lounge at that time). So finally, I went to the bar and said should I just order my drink here? She gave me this look as if I were an idiot and said, yes. So, I ordered my drink and waited there and she snapped at me and said "I will bring it to you." It was just a very weird and cold interaction. So, as I am leaving, someone else comes up to the bar and orders a drink that she had at the comedy club the night before. The bar tender snaps at her and says "We don't make that here." The lady politely says, "I understand, but I know what is in the drink if you wouldn't mind making it for me." She responds, "No, I cannot make it for you." and made her order a drink from the menu. What kind of service is that?

 

Some of the crew was friendly, of course; especially the wait staff in the specialty restaurants (although not the steakhouse where our waiter seemed to be bothered that he had to serve us that night). But overall, I do not think Carnival's level of service, at least on the Horizon, if up to par. To me, the crew did not seem very happy.

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