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ClanMcLean

Auto Grats - Over 12 yrs Only

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Hi there,

 

I've just happened to notice on the Cunard website that it now states that auto grats are not applied for under 12's.

 

Am I a bit behind the times with this? We've always had auto grats added for our son, so this is a pleasant surprise. We shall tip the kids club directly :)

 

How are these charges calculated?

 

Hotel and dining service charge

Amounts vary by stateroom category as follows:

Queens and Princess Grill Suites $13.50 per person per night

Britannia Staterooms $11.50 per person per night

This is for each guest aged 12 and over.

For bar, wine and salon services

A 15% charge is automatically added to your on board account for each purchase

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Yay, I like being first :D

 

I'm extremely pleased they done this, as I still feel guilty about not tipping the kids club directly as I'd assumed that they were part of the 'pool' when they are not. Now it just makes it very easy to tip directly.

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Interesting as I have just had my bill under the door yesterday and it says auto gratuity times 4 despite my kids being very young.

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Interesting as I have just had my bill under the door yesterday and it says auto gratuity times 4 despite my kids being very young.

 

I'd question it and point them at the website.

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Thanks for sharing this ClanMcLean :-)) They updated our account accordingly. £35 per day is too much when you then want to single out those that really made your cruise special in addition.

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Thanks for sharing this ClanMcLean :-)) They updated our account accordingly. £35 per day is too much when you then want to single out those that really made your cruise special in addition.

 

Think there may now be a number of legitimate post-cruise overcharge claims.

Especially if this information is now published on all the chat-sites. The Gennie is out of the bottle.

Well done

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I have not been able to find this on the site. I am in the USA is it a different policy? If anyone is able to post a link to the page that would be great.

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I have not been able to find this on the site. I am in the USA is it a different policy? If anyone is able to post a link to the page that would be great.

 

As far as I know, that can't be found anywhere on Cunard's US site. As with a lot of specific details about Cunard policies, it can be found on the Cunard UK FAQ here.

 

https://ask.cunard.com/help/cunard/life-on-board/gratuity

 

But since the Cunard UK FAQ cannot be accessed from the US, here is what that page says in its entirety, including the portion ClanMcLean quoted.

 

====================

 

Q. How much should I pay for tips?

 

From your waiters and stateroom stewards to the many more people supporting behind the scenes, every Cunard crew member puts their heart and skill into ensuring you experience Cunard's legendary White Star Service.

 

To ensure crew in these areas are rewarded for the service they provide to you, and to eliminate the need for tipping, a hotel and dining service charge is added to your on board account and every dollar collected goes directly to the crew members. There is no administrative fee. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel free to do so.

 

Casino personnel do not share in the hotel and dining service charge as not all guests use their services. For all bar, wine and salon services, a charge is automatically added to your on board account for each purchase, which is shared amongst the crew in these teams.

 

How are these charges calculated?

 

Hotel and dining service charge

 

Amounts vary by stateroom category as follows:

 

Queens and Princess Grill Suites $13.50 per person per night

Britannia Staterooms $11.50 per person per night

 

This is for each guest aged 12 and over.

 

For bar, wine and salon services

 

A 15% charge is automatically added to your on board account for each purchase

 

World Cruise

 

On occasion, promotions are available on World Cruise fares which include complimentary hotel and dining service charges, however this will be notified to you at time of booking.

 

Pre payment of the hotel and dining service charge

 

It is not possible to pre pay this charge prior to boarding the ship, however should you wish, you may pre purchase on board spending money which can be used to cover the cost hotel and dining service charge, bar, wine and salon services charges added to your on board account and other costs you may incur on board.

 

Naturally, you are free to tip any member of the crew over and above these amounts at your discretion.

Edited by bluemarble

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The good news is that the Cunard web pages can be accessed while onboard without needing to log in to the paid internet. They used to present the UK pages (which would mean one can view and print or save the FAQ page), but maybe that has changed.

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