skioncruises Posted September 23, 2018 #1 Share Posted September 23, 2018 (edited) Many people keep posting that they cannot book excursions on line. I have posted several times in the last few weeks that the only place excursions can be booked is by travel agents, because of a computer problem, irrespective of where or how you originally booked. Contact your travel agent. Have your booking reference number and know what excursions you want and they will do the rest. Our travel agent did it by telephone. Took all our information and payment and I received a confirmation email with an excursion reference number, which is slightly different to the number you would receive from Shorex. All done very quickly and one happy customer as I was getting a bit concerned as we are off in six weeks time.:D It's a shame that Marella cannot put something online or notify customers that they are having problems. Edited September 23, 2018 by skioncruises spelling Link to comment Share on other sites More sharing options...
lexdisic Posted September 23, 2018 #2 Share Posted September 23, 2018 It's a shame that Marella cannot put something online or notify customers that they are having problems. It is difficult to fix "stupid" Link to comment Share on other sites More sharing options...
campolady Posted September 23, 2018 #3 Share Posted September 23, 2018 Contact your travel agent. Have your booking reference number and know what excursions you want and they will do the rest. Our travel agent did it by telephone. Took all our information and payment and I received a confirmation email with an excursion reference number, which is slightly different to the number you would receive from Shorex. All done very quickly and one happy customer as I was getting a bit concerned as we are off in six weeks time.:D No use for those of us who do not live in the UK sadly. Link to comment Share on other sites More sharing options...
redsails9 Posted September 23, 2018 #4 Share Posted September 23, 2018 I have booked online and can't book excursions yet so went into my local travel agents to try and book, they couldn't book any excursions for me and said it will be end of this month before I can book. Link to comment Share on other sites More sharing options...
skioncruises Posted September 23, 2018 Author #5 Share Posted September 23, 2018 The number for Shore Excursion Enquiries is 0203 451 2728 or cruiseexcursions@tui.co.uk as per tui contact for customers. When I phoned Enquiries on 7 September I was told to contact travel agents because they were having "issues" at the web site. TA knew immediately what I was talking about and said they had only just been advised to take bookings. Perhaps it depends on when your cruise is although I would think that anyone going in the next fews weeks (as we are) should be able to book in advance somewhere. It could also be that those who are going in the Winter programme (November - March) cannot book yet and Marella are hoping the problem will be rectified soon. Link to comment Share on other sites More sharing options...
Vitalsign Posted September 24, 2018 #6 Share Posted September 24, 2018 As said above you just need your booking ref no on the cruise confirmation paperwork and you can access the website for API etc Link to comment Share on other sites More sharing options...
Bill1954 Posted September 25, 2018 #7 Share Posted September 25, 2018 Afraid not, this is the email from them and I have tried to access the booking, I can access the booking for Feb no problem. Hi Bill, Thanks for your email. As you have booked through a third party agent, unfortunately you will not have access to your booking online as these types of bookings aren't supported. I apologise for any inconvenience. Kind Regards Nathan TUI Correspondence Agent Distribution & Cruise TUI GROUP Link to comment Share on other sites More sharing options...
lexdisic Posted September 25, 2018 #8 Share Posted September 25, 2018 Afraid not, this is the email from them and I have tried to access the booking, I can access the booking for Feb no problem.Hi Bill, Thanks for your email. As you have booked through a third party agent, unfortunately you will not have access to your booking online as these types of bookings aren't supported. I apologise for any inconvenience. Kind Regards Nathan TUI Correspondence Agent Distribution & Cruise TUI GROUP Just to add - we booked through a third party and was able to do the API but could not access anything else. We later upgraded our flights and then we were able to access just the flight part of the site - it did not recognise the fact we had a booking but did get confirmation it existed from our agent. Did you try to access the API via the e-mail you were sent from TUI via your agent as Shelia49 & Vitalsign suggested ? Link to comment Share on other sites More sharing options...
Bill1954 Posted September 25, 2018 #9 Share Posted September 25, 2018 Yes, it has all the usual links at the bottom re extra legroom seats, extra luggage, api, airport lounge etc but nne of them work. I’ve emailed TUI back and await their response. Link to comment Share on other sites More sharing options...
lexdisic Posted September 25, 2018 #10 Share Posted September 25, 2018 Yes, it has all the usual links at the bottom re extra legroom seats, extra luggage, api, airport lounge etc but nne of them work.I’ve emailed TUI back and await their response. Its strange system, but you have to book seats, luggage etc direct with TUI and not via the site. Once you have done that you should get access to the relavent links to choose seat location as it is they who enable them. Link to comment Share on other sites More sharing options...
lexdisic Posted September 25, 2018 #11 Share Posted September 25, 2018 Yes, it has all the usual links at the bottom re extra legroom seats, extra luggage, api, airport lounge etc but nne of them work.I’ve emailed TUI back and await their response. This link works for me :- https://flightextras.tui.co.uk/ Enter booking ref (TUI ref not your agent ref) and surname/date Link to comment Share on other sites More sharing options...
Scriv Posted September 25, 2018 #12 Share Posted September 25, 2018 You can book excursions via certain TUI stores by calling in or over the phone, but not all stores are yet up and running with the new system. Link to comment Share on other sites More sharing options...
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