CruisinCouple2010 Posted October 17, 2018 #1 Share Posted October 17, 2018 I signed into my Princess account this morning and noticed my future cruise deposits were not showing on my home page. Is anyone else having this problem? Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 17, 2018 #2 Share Posted October 17, 2018 you are right I just logged on as well and I don't show them on there....anyone contacted princess yet? Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 17, 2018 #3 Share Posted October 17, 2018 I just called princess and they are saying that somehow multiple cpt circle #s were generated for me...she is cleaning them up and merging....despite my FCD letter showing the one that is listed online in the personalizer.... Link to comment Share on other sites More sharing options...
nukesubsailor Posted October 17, 2018 #4 Share Posted October 17, 2018 (edited) After reading your post I logged into my cruise personalizer and looked under "Payments and Credits" on two different bookings and it showed the Future Cruise Deposit onboard credit I will receive on each cruise. However, when I go to "Home" and check my "Circle Savings Account" there is no listing of used or pending Future Cruise deposits. Edited October 17, 2018 by nukesubsailor Added clarification Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 17, 2018 #5 Share Posted October 17, 2018 I have an open FCD that I just put down in august that is not applied to any cruise yet and normally showed online...now it is not. Princess 1st said it was because somehow different #s were generated for me...now she is saying it is because I have the same email for both myself and my husband...I am on hold again as I said I have ALWAYS had the same email for both of us as he does not monitor his email like it do. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 17, 2018 #6 Share Posted October 17, 2018 princess has no idea what is going on...said that on their system I show I have it available...told to give it 24 hours and if I still don't see it then to call them back... Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted October 17, 2018 Author #7 Share Posted October 17, 2018 We also called Princess and there records showed we did have future cruise deposits on our account we only made them two weeks ago but they did not know why it was not showing on our records. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 17, 2018 #8 Share Posted October 17, 2018 I am wondering if it is a glitch...I noticed they changed the site...now under a cruise I have booked with the 3 for free the grats were showing blacked out and paid...now they show open and under onboard reservations is a note that states "free gratuities" ...which is odd...but that is what leads me to believe they are changing their site and wondering if it is a glitch...I told the lady that people on CC are stating they cant see theirs either...she said she passed that along to captains circle... Link to comment Share on other sites More sharing options...
satxdiver Posted October 17, 2018 #9 Share Posted October 17, 2018 I checked our Princess page and could not find our FCDs. I looked under "My Profile" "Circle Savings Account" and it lists "Future Cruise Credits" and "Onboard Credits" but nothing under these headings. I of course have papers to prove I have the credits but they seem to have disappeared from our account listed online. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 17, 2018 #10 Share Posted October 17, 2018 was in the personalizer doing something else and decided to check...mine is showing up again... Link to comment Share on other sites More sharing options...
Colo Cruiser Posted October 17, 2018 #11 Share Posted October 17, 2018 Mine are showing. Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted October 17, 2018 Author #12 Share Posted October 17, 2018 Our future cruise deposits are also back in place. Link to comment Share on other sites More sharing options...
Astro Flyer Posted October 17, 2018 #13 Share Posted October 17, 2018 (edited) Our FCD activity is now viewable but now all of our cruises free tips benefits are gone from our Cruise Personalizer. It’s frustrating that their website is so unreliable for such essential information. 😳 That’s why I keep copies of any type of benefits. Edited October 17, 2018 by Astro Flyer Link to comment Share on other sites More sharing options...
satxdiver Posted October 17, 2018 #14 Share Posted October 17, 2018 Wonderful my FCDs are back listed along with the FCCs. Life is great again. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 18, 2018 #15 Share Posted October 18, 2018 Astro flyer our free gratuities now show as an on board reservations vs showing the tips as already paid...check at the bottom of the on board reservations tab for the cruise Link to comment Share on other sites More sharing options...
Astro Flyer Posted October 18, 2018 #16 Share Posted October 18, 2018 2 hours ago, cruzrbachoua said: Astro flyer our free gratuities now show as an on board reservations vs showing the tips as already paid...check at the bottom of the on board reservations tab for the cruise Thanks...I attempted to try your recommendation however all 4 of our future cruises are now missing from my account...more Princess IT magic! 🙄 Link to comment Share on other sites More sharing options...
Colo Cruiser Posted October 18, 2018 #17 Share Posted October 18, 2018 19 minutes ago, Astro Flyer said: Thanks...I attempted to try your recommendation however all 4 of our future cruises are now missing from my account...more Princess IT magic! 🙄 Mine are now gone too Frank. Part of the website is down now too. Link to comment Share on other sites More sharing options...
Astro Flyer Posted October 18, 2018 #18 Share Posted October 18, 2018 13 minutes ago, Colo Cruiser said: Mine are now gone too Frank. Part of the website is down now too. Thanks Keith...hopefully they’ll get their stuff together before our next cruise 6 months from now. Unlike CC’s weeklong shutdown, Princess needs to make changes on the fly & probably resulting in all of their recent website snafus. Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted October 18, 2018 #19 Share Posted October 18, 2018 (edited) Let's hope they get that up and going. They are down so I can't get in to see my cruises. Wonder what changes I will find. Edited October 18, 2018 by Host CJSKIDS Link to comment Share on other sites More sharing options...
cruzrbachoua Posted October 18, 2018 #20 Share Posted October 18, 2018 How are everyone's cruises? My one is there... Link to comment Share on other sites More sharing options...
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