Dec. 9 Pearl Thermal pass not starting till day 3 5:00 PM ?

[DiverJohn]

After noticing this on my booking I called the pre cruise concierge desk to ask why not starting on day 1 like my last 3 cruises with Norweigan, 20 minutes later she confirmed not normal but no answer as to why. Said she will move this up the chain and contact ship via email to find out why and get back to me. Anybody have an answer as to why this is or ever had the pass start on day 3 on any other sailing with Norweigan ? Once I hear back I will post the response and results …….30 days lol

[shof515]

Most likely, they might have some kind of maintenance work that needs to be done in that area of the ship so the section will be closed for a few days 

[heelfan94]

It's like that on the 11/25 sailing, too.  It seems odd if they need all of those days for maintenance, right?

[DiverJohn]

It would be very odd that they need to close down every other week for half a week for maintenance on just this one ship, not saying impossible or wrong just very odd, perhaps someone sailing prior to us can chime in with the dates of their access starting. Would think Norwegian would know of scheduled maintenance or "partial upgrades requiring closing" as well, has been listed this way since it became available for the Dec 9 cruise.

[Georgia_Peaches]

Is it still priced out for the whole week?  or has the price been adjusted to reflect less availability?

[heelfan94]

5 minutes ago, Georgia_Peaches said:

Is it still priced out for the whole week?  or has the price been adjusted to reflect less availability?

My spa pass is $249 on the 14 day cruise.  I think that's the whole 2 weeks charged.

[zqvol]

Most likely there is a typo on the information the OP is looking at, unless the OP paid a lower fee than usual.

[DiverJohn]

1 hour ago, zqvol said:

Most likely there is a typo on the information the OP is looking at, unless the OP paid a lower fee than usual.

Two separate sailings have the same price and the same delay in starting till the third day of cruise, if it was typo the concierge would have figured that out I would hope. The fact that it is taking over three hours to figure out would lead me to believe it has either been incorrectly entered into their website, or the spa area is undergoing some type of change little by little on a portion of each cruise instead of shutting down for 3-4 weeks at once perhaps. This way Norwegian and the spa employees still make money as opposed to closing and making zero, but that is just pure speculation at this point .

 

[yerdsyerds]

I noticed the same on the 12/9 sailing, I also bought the spa pass and noticed it did not start on day 1 of the cruise.

 

Bill

[heelfan94]

I'm following in case someone gets an answer.  I bought this for hubby as a special treat and I really don't want to tell him, then he can't go until the third day.  It's not the end of the world but I do want to know if this is correct.

[DiverJohn]

No word back yet from Norwegian,   Hopefully they figure out soon. 

[yankees111]

Sometimes what seems like it might be lands up to actually  be not the case and one can be pleasantly surprised. It’s all about having a positive outlook on life. If you wish good things, good things are bound to find you!!!

[heelfan94]

Today it shows a different price ($334.86) but still the same start date of 11/27.  If you click on it to reserve the $249 price comes up.

[DiverJohn]

Still waiting for a reply from Norwegian , will call them tomorrow when time allows. 

[DiverJohn]

My price same for starting on the 11th no change like yours.

[parislady40]

It's similar for me on the Epic also. After I purchased the pass for a 10-day cruise for $249, my confirmation said the pass started the day after we board at .....5:01 pm!! No one has been able to explain. I would have thought it would be available after we set sail, not the next afternoon!

[DiverJohn]

So I ended up calling again and the help desk says that it is a typographical error and both Pearl sailings will begin spa services on embarkation. I would guess the same for you on epic Parislady40, as long as it’s open on the sea day the girlfriend will be happy. 🌊🌊🍻

[parislady40]

Thanks DiverJohn. I want to enjoy everything beginning to end. I have never had the spa pass in my cruises before, so looking forward to something different. 

[DiverJohn]

I had never been to a spa period, got a spa mini suite so tried it because it was free, have bought the spa pass every cruise since. The tholasso therapy pool is great as are all the different saunas, you will enjoy it .

[heelfan94]

DiverJohn, I will try to remember to post before I leave Tampa on 11/25 if I have clarification on the spa beginning.  I can't promise, though.  

[DiverJohn]

5 hours ago, heelfan94 said:

DiverJohn, I will try to remember to post before I leave Tampa on 11/25 if I have clarification on the spa beginning.  I can't promise, though.  

I sail on the 9th of December and am in a penthouse as well. I will be on ship early, so will post the status of the Spa as well once on board and sure either way.