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1245

Had my Cruise reservation cancelled without notice

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 I thought legal notification in the US was by letter.

Legal notification of what? Maybe a lawsuit or intent to sue (and that will vary from state to state), or threat to turn off your utilities or other necessities of life.

 

But there is no legal requirement to notify you that you may be about to breach a contract and suffer the consequences. Nor that you have breached a contract.

 

What you wanted is a reminder, not a "legal notification."

 

(And by the way, if you don't pay your credit card bill,  "I didn't get a bill" is not a legally-recognized excuse. You are expected to know when you usually get the bill and to follow up on your own if you don't.)

 

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There are too many people around who feel that "It's never my fault, always someone else's fault".

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On 11/13/2018 at 7:53 AM, 1245 said:

I guess my point is, if they can call me after they have cancelled my reservation, why not before? I have to rebook all of my excursions at higher prices and loose my on-board credits. 

I am sorry you missed   the final payment date and your cruise was can celled.    Of course, they cncelled it.  Why would  they not?   We are adult people and have to be responsible   meet our obligations.   Unless you have an amazing excuse for  your failure   to pay, y ou can only  blame yourself.  The cruise line has no obligation o remind you  to pay.  They are obliged, at the time you book, to advise you of final payment due date.  Had they  failed to do  that, it is likely you would have mentioned that in your post. I AM sorry it happened   but you are not  the first and likely not the last.

 

We  'get' your point but You Missed  The point  You are   the one who  failed to pay.  It is not the cruise line's onus   to remind us to meet our obligations,     We got out of  grade school  long ago.

 

 

 

 

 

Edited by sail7seas

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On 11/13/2018 at 9:07 AM, Krazy Kruizers said:

Our confirmation letter from our TA has the final payment due date listed on it.

 

I make note of it on my computer calendar -- and so does the my TA.  The day before final payment is made she calls us -- makes arrangement for paying it off, checking to make certain that we are getting all the shipboard credit we are due, dining arrangements, my special needs for wheelchair embarkation and disembarkation and a couple of other medical items that have to be taken care of.

 

We don't get any reminders from the cruise line.

 

Off topic, but I thought you might like to know that the font you are using appears on a cell phone browser (at least on my Android phone) as a pretty but really hard to read script font. On the computer, it's a Comic sanserif MS which is pleasant and easy to read, but it gets replaced with something else that's hard to read to an extent that I usually don't bother.

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On 11/13/2018 at 7:16 AM, 1245 said:

Do all cruise lines only send email notification when payments are due? I thought legal notification in the US was by letter.

 

They cancelled our reservation we made in February because they had the wrong email address. Normally we get notices via mail or email when our payments are due….they had the wrong email address so we were not notified – They cancelled our cruise and then called us and asked if we would like to re-book at a higher fare! How does that happen?

 

No legal requirements to notify you at all.  By booking, you agree to the cruise contract.  

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On 11/13/2018 at 7:22 AM, donaldsc said:

If you booked through a TA, the TA should as a courtesy notify you but ultimately you are still responsible.  

 

Not so much as a courtesy,  but as a way to insure getting a commission.  If the client does not make final pay, the TA isn't going to get that commission.

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2 hours ago, new_cruiser said:

 

Off topic, but I thought you might like to know that the font you are using appears on a cell phone browser (at least on my Android phone) as a pretty but really hard to read script font. On the computer, it's a Comic sanserif MS which is pleasant and easy to read, but it gets replaced with something else that's hard to read to an extent that I usually don't bother.

 

Thank you for pointing that  out.  I have no idea.  I am unhappy with this version of CC and am trying to crawl my way  through it.   While we have  already  'DRIFTED'. ....     I cannot geT my signature  back on my posts,  I  can't get a decent  font going and struggle to find the main page of   threads  listed.     PLEASE, can we have  the better (former) version of cc back?

What is supposed to be better about this format?     anything better continues to elude me.  😞

 

 

 

OP   You have not mentioned what is your responsibility.

 

Unless you have  other info you have not shared with us,  You own   this one and no one  to blame    I am sorry to be so direct and have  no wish to make you feel worse but, it is what  it is.

 

Hope you can  find a way to rescue a great cruise.   Best  wishes.

 

 

 

 

Edited by sail7seas

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So...does the OP expect their mortgage company, their utilities, their car loan company and other folks to be reminding them to pay what is due at the appropriate time.

 

C'mon....are you adults who can take care of your own responsibilities or do you need to have your hand held throughout your life?  Simple, fundamental question.

 

Consider the cancellation of your cruise to be a very inexpensive lesson in the need to manage your own affairs properly.

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6 minutes ago, FlyerTalker said:

So...does the OP expect their mortgage company, their utilities, their car loan company and other folks to be reminding them to pay what is due at the appropriate time.

 

C'mon....are you adults who can take care of your own responsibilities or do you need to have your hand held throughout your life?  Simple, fundamental question.

 

Consider the cancellation of your cruise to be a very inexpensive lesson in the need to manage your own affairs properly

 

 

That,  of  course, is  the point.    Hope OP has learned  that now.

 

 

 

 

 

 

 

 

 

 

 

 

 

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2 hours ago, new_cruiser said:

 

Off topic, but I thought you might like to know that the font you are using appears on a cell phone browser (at least on my Android phone) as a pretty but really hard to read script font. On the computer, it's a Comic sanserif MS which is pleasant and easy to read, but it gets replaced with something else that's hard to read to an extent that I usually don't bother.

Thanks for pointing this out. There are a few posters who insist on using this font although many people have mentioned that it is not at all user friendly. Impossible to read on many formats. Too bad because there may be very informative thoughts in those posts but I just skip over them. 

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On 11/14/2018 at 7:06 AM, matamanoa said:

Princess has always sent out an e-mail reminder of final payment due and date.  I do highlight the due date on my cruise documents and also on several calendars.

 

Barb

But they did send email reminders just had the wrong addy. In any event, the ultimate responsibility lies with the cruiser to make sure final payment is made on time. A call to each of the thousands of passengers approaching final payment? And hire a whole staff to do it? Not really very practical. 

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Agree that it is the customer's responsibility to keep track of when final payment is do. Any reminders are just a courtesy, not a legal obligation.

 

If you are concerned that you might forget, you can set a calendar reminder in a calendar tool such as Google Calendar or Outlook to go off a week or a few days ahead of final payment. Or book through a decent TA. The two TAs that we have used send reminder emails about final payment and probably would call if needed (but we have payed soon enough to not test that).

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