RoyalUP? (Bid for stateroom upgrade)

[slyster]

I seem to recall if you booked a grand suite or higher you could get free room service.  Is that still the case?

[Clarea]

43 minutes ago, slyster said:

Bob, does the VOOM package apply to both guests in a cabin meaning, I can use VOOM and my wife can use VOOM at the same time?  We purchased the Key for $19.99 a day.  I may try to bid on a grand suite because it's our anniversary and starting bid for it is $300 each.  I figure what to do I have to lose.  If I get it, I can cancel the Key since it wouldn't be as much of a benefit for us.  ETA:  Our cruise is in 30 days.

 

Yes, if you are in a Sky or Star class suite (this is only on Oasis and Quantum class ships), each guest booked in the suite gets their own 1-device VOOM package.

[Clarea]

30 minutes ago, slyster said:

I seem to recall if you booked a grand suite or higher you could get free room service.  Is that still the case?

 

Yes, this is true for a GS or better on all ships.

[slyster]

So grand suites on freedom of the seas do not get free VOOM?

[Clarea]

Just now, slyster said:

So grand suites on freedom of the seas do not get free VOOM?

 

Correct.  The suite perks are different on Oasis and Quantum class ships.

[slyster]

ahhh ok.  I could still cancel they Key and just get us a VOOM package.  I would think we could do that.  I put in the minimum I could bid for the GS so I doubt we will get it anyway.  Thanks again!

[Clarea]

Just now, slyster said:

ahhh ok.  I could still cancel they Key and just get us a VOOM package.  I would think we could do that.  I put in the minimum I could bid for the GS so I doubt we will get it anyway.  Thanks again!

 

I believe I read that the bid rejections could come as late as 24 hours before the cruise, so too late to cancel anything via the website.

[slyster]

2 minutes ago, Host Clarea said:

 

I believe I read that the bid rejections could come as late as 24 hours before the cruise, so too late to cancel anything via the website.

 

hmmm, I hadn't thought about that.  I would be shocked if we won our bid though.  Good to know though. How far in advance do you have to cancel via the website?

[Clarea]

3 minutes ago, slyster said:

 

hmmm, I hadn't thought about that.  I would be shocked if we won our bid though.  Good to know though. How far in advance do you have to cancel via the website?

 

I believe the limit is 72 hours.

[slyster]

I’m curious.  Have folks noticed an average of how soon or how close to sail date they win their bids or is it all over the place?

[molly361]

3 minutes ago, slyster said:

I’m curious.  Have folks noticed an average of how soon or how close to sail date they win their bids or is it all over the place?

From what I remember reading on here anywhere from 3 weeks ahead (rare) to 3 - 5 days ahead (more common)

[JuliaMS]

If you use royal up for a Junior Suite do you get 2 points per night? 

The Crown and Anchor info says s suite is 2 points per night "complementary, promotional and/or reduced rate upgrades will not receive additional cruise points if final berth upgrade is in a suite when moved from a lower stateroom category".   So, is RoyalUp included in that statment?

[Clarea]

1 minute ago, JuliaMS said:

If you use royal up for a Junior Suite do you get 2 points per night?  ...

 

No, not unless you were already in a stateroom category that gave 2 points per night.

[Ready2SailAway]

Just now, JuliaMS said:

If you use royal up for a Junior Suite do you get 2 points per night? 

The Crown and Anchor info says s suite is 2 points per night "complementary, promotional and/or reduced rate upgrades will not receive additional cruise points if final berth upgrade is in a suite when moved from a lower stateroom category".   So, is RoyalUp included in that statment?

 

Our RCCL Vacation Planner said that a RoyalUp suite upgrade would not earn double points...

 

 

[Ashland]

5 hours ago, slyster said:

I’m curious.  Have folks noticed an average of how soon or how close to sail date they win their bids or is it all over the place?

I would assume they wait up until as close to sail date as possible.

But then my question is how efficient are they to transfer any pre-cruise purchase things to then apply/coordinate with the cabin number change?

[TonRin]

9 hours ago, slyster said:

ahhh ok.  I could still cancel they Key and just get us a VOOM package.  I would think we could do that.  I put in the minimum I could bid for the GS so I doubt we will get it anyway.  Thanks again!

Guys this was an issue am having..

I am booked in a Junior Suite and bought the Key for the Ovation to Alaska in September as the perks work well together. I have bid on a Grand Suite which if successful, makes the Key perks pretty useless in most ways. When I asked RCCL on 2 seperate occasions if I could cancel the Key if the upgrade was successful, they said I could only cancel the key up to 4 days out from sailing. I said I might not hear about the upgrade until 1 day out which seemed kind of silly which they said sorry thats the policy. I sent an email to corporate and sort of questioned how this is logical and they agreed it was a little silly and they would look into it. I have an email from Mike Bermudez advising me to contact him if the bid is successful and he will organise the refund of the Key for me.. See below.

______________________________________________________________________________________

Dear Sir:

Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence was forwarded to my attention upon review, and I welcome the opportunity to respond.  

I want to thank you for bringing this to our attention. I am forwarding your concern over to our operational team for their internal review as you bring up a very valid point. 

Nevertheless, I fully understand your concern and should your bid be successful after the time to cancel 'The Key' has passed please let me know directly, and I will be happy to ensure you receive your $349.86 in full for The Key.

Best Regards,

Mike Bermudez 

Executive Office

Royal Guest Experience Management

______________________________________________________________________________________

 

This response came the same day I sent the email so service was excellent. So much so, I went back into my Royal Up bid and bumped it up a bit knowing I would get my Key money back if it is successful. Great service from corporate.. Fingers crossed I get it now!

 

Hope this helps!

Cheers

Edited July 26, 2019 by TonRin

[Ready2SailAway]

46 minutes ago, TonRin said:

Guys this was an issue am having..

I am booked in a Junior Suite and bought the Key for the Ovation to Alaska in September as the perks work well together. I have bid on a Grand Suite which if successful, makes the Key perks pretty useless in most ways. When I asked RCCL on 2 seperate occasions if I could cancel the Key if the upgrade was successful, they said I could only cancel the key up to 4 days out from sailing. I said I might not hear about the upgrade until 1 day out which seemed kind of silly which they said sorry thats the policy. I sent an email to corporate and sort of questioned how this is logical and they agreed it was a little silly and they would look into it. I have an email from Mike Bermudez advising me to contact him if the bid is successful and he will organise the refund of the Key for me.. See below.

______________________________________________________________________________________

Dear Sir:

Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence was forwarded to my attention upon review, and I welcome the opportunity to respond.  

I want to thank you for bringing this to our attention. I am forwarding your concern over to our operational team for their internal review as you bring up a very valid point. 

Nevertheless, I fully understand your concern and should your bid be successful after the time to cancel 'The Key' has passed please let me know directly, and I will be happy to ensure you receive your $349.86 in full for The Key.

Best Regards,

Mike Bermudez 

Executive Office

Royal Guest Experience Management

______________________________________________________________________________________

 

This response came the same day I sent the email so service was excellent. So much so, I went back into my Royal Up bid and bumped it up a bit knowing I would get my Key money back if it is successful. Great service from corporate.. Fingers crossed I get it now!

 

Hope this helps!

Cheers

 

Nicely done!  Do you mind sharing that email address for corporate?

 

Edited July 26, 2019 by Ready2SailAway
clarification

[slyster]

Thanks for that information.  I didn’t know you had to cancel the Key at least four days out.  I’m glad you asked about it.  

 

I agree getting a GS with the Key makes no sense.  IF I get the upgrade, I would be getting a GS for total of $2100.  (7 night Freedom).  It would be a really great deal so that’s why I don’t think I’ll get it.  

 

Thanks for sharing your experience! And I hope you get your upgrade!

[Biker19]

Just now, slyster said:

I didn’t know you had to cancel the Key at least four days out. 

That’s true for all Planner purchases. 

[John&LaLa]

There has been discussion somewhere that they will let you cancel Key, VOOM, etc.. onboard if you get a GS or better. 

 

It was in the past few days

Edited July 26, 2019 by John&LaLa

[slyster]

53 minutes ago, Biker19 said:

That’s true for all Planner purchases. 

Okay, thanks for mentioning that.  I was not aware of that either.  

[John&LaLa]

3 hours ago, John&LaLa said:

There has been discussion somewhere that they will let you cancel Key, VOOM, etc.. onboard if you get a GS or better. 

 

It was in the past few days

 

See post #2979

 

 

[TonRin]

17 minutes ago, John&LaLa said:

 

See post #2979

 

 

 

True,

it was my conversation last week discussing this issue that your talking about.

I originally sent my request to the RCCL office in Australia as thats the area I am in. The response was pretty much 'Computer says NOOOOO!!".

 

I then sent the question to the Royal Up email address and Mr. Bayley here: 

cruiseadmin.au@rcclapac.com 

mbayley@rccl.com

 

Thats where I got the response from Mike Bermudez from. I guess Mr. Bayley's emails go to someone to vet before they get to him.

 

Hope this helps!

Cheers

 

 

 

[John&LaLa]

19 minutes ago, TonRin said:

 

True,

it was my conversation last week discussing this issue that your talking about.

I originally sent my request to the RCCL office in Australia as thats the area I am in. The response was pretty much 'Computer says NOOOOO!!".

 

I then sent the question to the Royal Up email address and Mr. Bayley here: 

cruiseadmin.au@rcclapac.com 

mbayley@rccl.com

 

Thats where I got the response from Mike Bermudez from. I guess Mr. Bayley's emails go to someone to vet before they get to him.

 

Hope this helps!

Cheers

 

 

 

 

I feel like the moderator of this thread. 😇Thanks for sharing your story

Edited July 27, 2019 by John&LaLa

[TonRin]

1 minute ago, John&LaLa said:

 

I feel like the moderator of this thread. 😇Thanks for sharing your story

 

And your doing an amazing job! 😉