excitedofharpenden Posted November 28, 2018 #1 Share Posted November 28, 2018 I remember recently there were comments made here, but I can’t find them using the search function. Is anyone else not receiving responses to emails sent to the LCV Ambassador address? I’ve sent three and not had one reply or even an automated acknowledgment. I find this very disappointing. Phil Link to comment Share on other sites More sharing options...
Grandma Cruising Posted November 28, 2018 #2 Share Posted November 28, 2018 I haven’t tried recently. I was thinking that we had heard nothing about the appointment of a new LCV Ambassador for a long time, which is rather worrying - makes you think they are not going to replace Nicole, which would be a real shame. Link to comment Share on other sites More sharing options...
Marmaduke Posted November 28, 2018 #3 Share Posted November 28, 2018 Nicole has been replaced with Sandra, plus a new post of Le Club Voyage Director, held by Patty. I beleive these ladies have been in their post for some months now. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted November 28, 2018 Author #4 Share Posted November 28, 2018 I have met them both on the Pursuit naming. Patti and Sandra. So they exist! Phil Link to comment Share on other sites More sharing options...
upwarduk Posted November 28, 2018 #5 Share Posted November 28, 2018 (edited) 15 minutes ago, Marmaduke said: Nicole has been replaced with Sandra, plus a new post of Le Club Voyage Director, held by Patty. I beleive these ladies have been in their post for some months now. see post 12 https://boards.cruisecritic.co.uk/topic/2578342-lcv-ambassador/ Edited November 28, 2018 by upwarduk Link to comment Share on other sites More sharing options...
excitedofharpenden Posted November 28, 2018 Author #6 Share Posted November 28, 2018 4 minutes ago, upwarduk said: see post 12 https://boards.cruisecritic.co.uk/topic/2578342-lcv-ambassador/ Yes, I know they exist. As I said I have met them. I just want to know if posters here have received timely responses to emails. Phil Link to comment Share on other sites More sharing options...
Azamarajunkie Posted November 28, 2018 #7 Share Posted November 28, 2018 Hi Phil i had a speedy response from Sandra a month ago when I queried whether we could apply some free days to a cruise we were planning to book whilst on our Suez cruise. I find it strange that you’re experiencing this delay in responding. Link to comment Share on other sites More sharing options...
Rare uktog Posted November 28, 2018 #8 Share Posted November 28, 2018 Had dinner with Patty last night. She’s on Pursuit at their Global conference. I know Sandra was on leave last week. I too had a delay in getting responses earlier in the month. Funny I just have one response now from someone called Kara Frank so I’m wondering if there’s been a glitch that’s now getting resolved. I think they are also getting an awful lot of mail these days - they are now the go to address given out here for example so are fielding s diverse range of queries. The number of repeat cruisers is really growing- great news- but so will the workload Hope you hear soon Phil. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted November 28, 2018 #9 Share Posted November 28, 2018 Sorry, yes I vaguely remember seeing the announcement about their appointment, but have seen nothing recently. I guess that’s why I forgot. I hope you get a reply soon Phil. Link to comment Share on other sites More sharing options...
florisdekort Posted November 28, 2018 #10 Share Posted November 28, 2018 It’s sad that 2 people - double the resource - are doing such a poor job compared to Nicole’s outstanding performance, all by herself. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted November 28, 2018 Author #11 Share Posted November 28, 2018 Just to say I have this afternoon received a response so fingers crossed it will be better from now on. Even an automated response is better than nothing so at least one knows it's on the to do pile. Phil Link to comment Share on other sites More sharing options...
BBMacLaird Posted November 29, 2018 #12 Share Posted November 29, 2018 So sorry about the delay in responses from the LCV desk. Last week was the long Thanksgiving weekend, and many employees take an extra day or two on either end of the holiday. Sandra apologizes for the response delay, and for, ahem...forgetting to program the automated outgoing response 😳 Please forgive! 1 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted November 30, 2018 Author #13 Share Posted November 30, 2018 8 hours ago, BBMacLaird said: So sorry about the delay in responses from the LCV desk. Last week was the long Thanksgiving weekend, and many employees take an extra day or two on either end of the holiday. Sandra apologizes for the response delay, and for, ahem...forgetting to program the automated outgoing response 😳 Please forgive! Bonnie, please tell Sandra not to worry. We have now been in touch. We are good! Phil 1 Link to comment Share on other sites More sharing options...
aussie travel bird Posted December 10, 2018 #14 Share Posted December 10, 2018 On 11/29/2018 at 4:21 AM, excitedofharpenden said: Just to say I have this afternoon received a response so fingers crossed it will be better from now on. Even an automated response is better than nothing so at least one knows it's on the to do pile. Phil You're lucky Phil....I'm still waiting for an acknowledgement and response from a couple of months ago, but I was able to have my question answered on the Quest by the lovely Laura.....very much another onboard asset to Azamara.... Link to comment Share on other sites More sharing options...
Mrs Miggins Posted December 10, 2018 #15 Share Posted December 10, 2018 Who I wonder if it is worth sending a message to the LCV department to see if they can somehow get me on the email list when all else has failed? Link to comment Share on other sites More sharing options...
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