Windstar air change refund

[drneal]

Windstar cancelled my cruise in November for Aug 2019 because it was charted.

The offered me $300/person to change the airline tickets.

It cost me $1,700 to change the 4 tickets and they refunded me $2,000 this week.

I appreciate them making me whole.  I had asked them for the $1,700.

It did take multiple calls and e-mails but they came through in the end.

Good job customer service

[milepig]

Good to hear. Sorry about the cancelled cruise!  

[6rugrats]

Was this charge just for change fees?  Or did it also include the difference in fare between your original and new ticket? I’ve had a booked cruise chartered, and after almost a year of going back and forth, did get the change fee from Windstar.  But, never got the fare difference.

Edited February 10, 2019 by 6rugrats

[surmy555]

I also had a Windstar cruise chartered. They offered $300 per person in air change fees. We had not yet booked air but had booked a 3 night hotel stay pre cruise that we had to move which cost us an additional $382. Windstar did reimburse this to us. I was surprised. Seems like it depends on who you get. I did use my TA for all of this so maybe that helped. Or perhaps since I didn't have any air change fees? We were quite satisfied.

[drneal]

The cost was the change fees

$300 plus additional fees for not booking with the airline directly

there was no extra airfare