peggy1 Posted February 28, 2019 #1 Share Posted February 28, 2019 We were on the February 15th Anthem of the Seas cruise and when we got back my husband home he noticed a great many of his pain medication was missing! His medication was buried within his clothing in the closet. My Granddaughter had mentioned that her clothes in her drawers were not in the same place that he left it. At the time we just assumed she was mistaken. My husband contacted Royal Caribbean and the call was less than satisfactory and she said they would look into it. When my husband asked to be connected to the CEO he was told he couldn't be reached by phone???? Be warned take any medication and lock it up in your safe. Wish we would have done that. It's disappointing that you can't count on the cabin being safe while you are out of it. I am very disgusted with Royal Caribbean We are Diamond Plus but this unfortunately left us with a different opinion of the company since this theft. 1 Link to comment Share on other sites More sharing options...
schmeed Posted February 28, 2019 #2 Share Posted February 28, 2019 Doh! Link to comment Share on other sites More sharing options...
Johnamac123 Posted February 28, 2019 #3 Share Posted February 28, 2019 That's scary bad. So sorry this happened to you. 1 Link to comment Share on other sites More sharing options...
steveru621 Posted February 28, 2019 #4 Share Posted February 28, 2019 It's certainly not OK, but in any company there will always be a handful of bad employees. You did what I would have done, make sure the cabin attendant is outed as a possible drug addict. 1 1 Link to comment Share on other sites More sharing options...
Rare Itchy&Scratchy Posted February 28, 2019 #5 Share Posted February 28, 2019 10 minutes ago, peggy1 said: When my husband asked to be connected to the CEO he was told he couldn't be reached by phone???? well, duh.... 2 2 Link to comment Share on other sites More sharing options...
papajak Posted February 28, 2019 #6 Share Posted February 28, 2019 So sorry this happened to you. I have had realtor friends tell me that people are coming to open houses to steal meds in the homes as well. Crazy! 3 Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted February 28, 2019 #7 Share Posted February 28, 2019 15 minutes ago, peggy1 said: We were on the February 15th Anthem of the Seas cruise and when we got back my husband home he noticed a great many of his pain medication was missing! His medication was buried within his clothing in the closet. My Granddaughter had mentioned that her clothes in her drawers were not in the same place that he left it. At the time we just assumed she was mistaken. My husband contacted Royal Caribbean and the call was less than satisfactory and she said they would look into it. When my husband asked to be connected to the CEO he was told he couldn't be reached by phone???? Be warned take any medication and lock it up in your safe. Wish we would have done that. It's disappointing that you can't count on the cabin being safe while you are out of it. I am very disgusted with Royal Caribbean We are Diamond Plus but this unfortunately left us with a different opinion of the company since this theft. Sorry this happened to you. I never treat any cabin or hotel room as being safe. Anything of value goes with us or in the safe. The time to make this an issue is onboard where something might be able to be done about it and at least the right people know to at least be on the look out for future issues. 7 Link to comment Share on other sites More sharing options...
WeighAnchor Posted February 28, 2019 #8 Share Posted February 28, 2019 Thanks for posting this. DW uses clonazepam which is a drug that can be abused, I will make sure it gets locked up. 2 Link to comment Share on other sites More sharing options...
time4u2go Posted February 28, 2019 #9 Share Posted February 28, 2019 27 minutes ago, Itchy&Scratchy said: well, duh.... I was thinking the same thing. Did they actually expect to be connected to the CEO? 4 1 Link to comment Share on other sites More sharing options...
Rare Itchy&Scratchy Posted February 28, 2019 #10 Share Posted February 28, 2019 20 minutes ago, WeighAnchor said: Thanks for posting this. DW uses clonazepam which is a drug that can be abused, I will make sure it gets locked up. I hope they try metformin! :) lol 3 2 Link to comment Share on other sites More sharing options...
Merion_Mom Posted February 28, 2019 #11 Share Posted February 28, 2019 If anyone takes my B12 and gingko biloba, I'm in real trouble!!! 😉 4 2 Link to comment Share on other sites More sharing options...
harlekuin Posted February 28, 2019 #12 Share Posted February 28, 2019 38 minutes ago, peggy1 said: My husband contacted Royal Caribbean and the call was less than satisfactory and she said they would look into it. When my husband asked to be connected to the CEO he was told he couldn't be reached by phone???? Be warned take any medication and lock it up in your safe. Wish we would have done that. It's disappointing that you can't count on the cabin being safe while you are out of it. I am very disgusted with Royal Caribbean We are Diamond Plus but this unfortunately left us with a different opinion of the company since this theft. Not sure what you expect them to do on just a phone call. They would have to complete some sort of investigation first. In law enforcement we just don't arrest someone on the complainant's word and no, you can't just talk to the Chief of Police because you want resolution now. You are judging an entire company on the actions of one...... 10 1 Link to comment Share on other sites More sharing options...
ShillyShally Posted February 28, 2019 #13 Share Posted February 28, 2019 Agreed, this could be an issue in any hotel or your own home, you did the best that you could in informing RC but you can't control what they do with that information as employee rules and privacy are involved. 1 Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted February 28, 2019 #14 Share Posted February 28, 2019 Wow! Never thought this might happen! Will lock up meds next time! Link to comment Share on other sites More sharing options...
SRF Posted February 28, 2019 #15 Share Posted February 28, 2019 8 minutes ago, vacationlover_mn said: Wow! Never thought this might happen! Will lock up meds next time! It depends on the meds. If one of the stronger pain meds, that can be abused, yes, lock them up, or carry them. Link to comment Share on other sites More sharing options...
katiel53 Posted February 28, 2019 #16 Share Posted February 28, 2019 I take my pills in a daily pill planner, but they aren't any kind of pain pills. If someone takes the time to search my cabin for my blood pressure, cholesterol pills and they find them in the planner, they obviously knew what they were looking for and I might be in a bind, but I'm sure I could get them replaced. I think anything that is not the run of the mill pain relief, well, at least to me, I'd not have them in a planner, I'd have them in a bottle with the prescription info on it and in the safe. Thanks for posting. Many of us learn from post such as yours. Link to comment Share on other sites More sharing options...
nws2002 Posted February 28, 2019 #17 Share Posted February 28, 2019 I'm sure they will investigate. I'f do what you did and call them, so at least if others complain about the same stateroom attendant there's a pattern. Asking to speak with the CEO and expecting it to actually happen? Really? At what other company the size of Royal Caribbean would the CEO be accessible for call center employees to transfer customer calls to? Plus, in the grand scheme of things, this is a small issue, not something the CEO would handle. 5 Link to comment Share on other sites More sharing options...
peggy1 Posted March 1, 2019 Author #18 Share Posted March 1, 2019 (edited) I have called Marriott and spoken to the Asst. to CEO and guess what? Got the matter resolved. You may not got the actual CEO but if the assistant can get it done that's all I cared about. If you don't ask you don't get anywhere. This posting was meant to be a warning. If you don't like it pass on it. I'm not interested in your opinions about taking the matter farther up the line. Someone said "I don't know what you expect them to do from a phone call"? This brain trust is suggesting what that I send smoke signals? The call is to make them aware that there is a problem and they know our cabin and know who the cabin steward is and they will start an investigation., This is why a lot of people don't like to post because the sniping begins. No good deed goes unpunished. Some people just need to get a life.. Edited March 1, 2019 by peggy1 1 Link to comment Share on other sites More sharing options...
BND Posted March 1, 2019 #19 Share Posted March 1, 2019 Prescription pain meds should always be locked up when not in your possession (or home). DH takes a few meds (metformin, cholesterol and bp meds) and I take one (beta blocker for bp) but nothing that anyone would want so we don't lock it up. DMIL takes a couple of heavy duty pain prescriptions and even in her home, the nurse who sorts them for her keeps those locked up because there are several aides who provide care for her and it's just not worth the risk. People break into homes for oxycodone. When I had my gallbladder out in Aug, my doctor prescribed me 5 pain pills which I never took. When I got past the first few days taking only an occasional ibuprofen, I took the pills to the local Sheriff's office where there is a box to drop them off because it is such a problem. They're worth a lot of money so they are a temptation for some. Link to comment Share on other sites More sharing options...
Iamcruzin Posted March 1, 2019 #20 Share Posted March 1, 2019 I don't even keep my medication in the bathroom medicine cabinet at home not even aspirins. We have them tucked away in toiletry bags in the linen closet. We did this when we had small children and just never changed. 2 Link to comment Share on other sites More sharing options...
Aquahound Posted March 1, 2019 #21 Share Posted March 1, 2019 (edited) 36 minutes ago, peggy1 said: I have called Marriott and spoken to the Asst. to CEO and guess what? Got the matter resolved. You may not got the actual CEO but if the assistant can get it done that's all I cared about. If you don't ask you don't get anywhere. This posting was meant to be a warning. If you don't like it pass on it. I'm not interested in your opinions about taking the matter farther up the line. Someone said "I don't know what you expect them to do from a phone call"? This brain trust is suggesting what that I send smoke signals? The call is to make them aware that there is a problem and they know our cabin and know who the cabin steward is and they will start an investigation., This is why a lot of people don't like to post because the sniping begins. No good deed goes unpunished. Some people just need to get a life.. I post this with sincere honesty so I hope you take it as such. First, thank you for the reminder that pain medications should ALWAYS be secured. Right now, that is one of the most abused drugs in the US, second only to marijuana. It should be secured for many reasons....room attendants, room service persons, mini bar attendants, and especially grandchildren. On to the alleged theft. The truth is, you're making a general theft allegation after the fact and with no evidence to point specifically to any of the number of people who had access to your room. It doesn't make your husband any less of a victim, but what exactly does RCI have at this point to take action on? There's not much they can do and speaking to the CEO isn't going to create any more evidence. All he can do is give you the same lip service as Customer Support. Unfortunately, that's just the reality. But once again, I do thank you for the reminder that pain meds should not be left loosely unattended. Edited March 1, 2019 by Aquahound 12 Link to comment Share on other sites More sharing options...
Goofyfanatic Posted March 1, 2019 #22 Share Posted March 1, 2019 Best bet would be to email mbayley@rccl.com. i will tell you from experience that the emails are read and in my case I got a call back from some one in Mr. Bayleys office same day. 1 Link to comment Share on other sites More sharing options...
ldubs Posted March 1, 2019 #23 Share Posted March 1, 2019 25 minutes ago, Aquahound said: On to the alleged theft. The truth is, you're making a general theft allegation after the fact and with no evidence to point specifically to any of the number of people who had access to your room. It doesn't make your husband any less of a victim, but what exactly does RCI have at this point to take action on? I hope you are not suggesting the theft should not have been reported at all? Of course it is valuable info for RCI. For example, perhaps there are other reports of similar incidents in other cabins. If no reports are made, then nothing can happen. 2 Link to comment Share on other sites More sharing options...
Johnamac123 Posted March 1, 2019 #24 Share Posted March 1, 2019 32 minutes ago, Aquahound said: I post this with sincere honesty so I hope you take it as such. First, thank you for the reminder that pain medications should ALWAYS be secured. Right now, that is one of the most abused drugs in the US, second only to marijuana. It should be secured for many reasons....room attendants, room service persons, mini bar attendants, and especially grandchildren. On to the alleged theft. The truth is, you're making a general theft allegation after the fact and with no evidence to point specifically to any of the number of people who had access to your room. It doesn't make your husband any less of a victim, but what exactly does RCI have at this point to take action on? There's not much they can do and speaking to the CEO isn't going to create any more evidence. All he can do is give you the same lip service as Customer Support. Unfortunately, that's just the reality. But once again, I do thank you for the reminder that pain meds should not be left loosely unattended. There may be video of who went into the room, or key card history.... Link to comment Share on other sites More sharing options...
Aquahound Posted March 1, 2019 #25 Share Posted March 1, 2019 (edited) 6 minutes ago, ldubs said: I hope you are not suggesting the theft should not have been reported at all? Of course it is valuable info for RCI. For example, perhaps there are other reports of similar incidents in other cabins. If no reports are made, then nothing can happen. Thats not what I'm saying at all. You deleted the rest of my comment. What I'm saying is, talking to the CEO over missing medications is pointless. If someone stole meds, yes, RCI should be made aware. Just don't expect results. Edited March 1, 2019 by Aquahound 7 Link to comment Share on other sites More sharing options...
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