Rare PTC DAWG Posted April 3, 2019 #1 Share Posted April 3, 2019 (edited) Just called them, it took maybe 5 minutes from first dial to upgrade the Easy Package to the Premium Package to finished....Gal said her name was Leslie...she handled everything perfectly, already have the confirmation E Mail.... Sailing 4/27. Edited April 3, 2019 by PTC DAWG 1 Link to comment Share on other sites More sharing options...
JP Medina Posted April 3, 2019 #2 Share Posted April 3, 2019 38 minutes ago, PTC DAWG said: Just called them, it took maybe 5 minutes from first dial to upgrade the Easy Package to the Premium Package to finished....Gal said her name was Leslie...she handled everything perfectly, already have the confirmation E Mail.... Sailing 4/27. From Kiel? Meraviglia? Us too Prem too C U JP Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted April 3, 2019 Author #3 Share Posted April 3, 2019 25 minutes ago, JP Medina said: From Kiel? Meraviglia? Us too Prem too C U JP Seaside, from Miami.... Link to comment Share on other sites More sharing options...
Arzeena Posted April 4, 2019 #4 Share Posted April 4, 2019 That sounds like there is hope (if I get Leslie when I call). Thank you posting your positive experience. Link to comment Share on other sites More sharing options...
thetaro Posted April 4, 2019 #5 Share Posted April 4, 2019 I will be fair, if this is something that they can do on the computer, they are usually pretty fast and good. But if you need something from the back office? Good luck with that. Link to comment Share on other sites More sharing options...
Chade5772 Posted April 4, 2019 #6 Share Posted April 4, 2019 We called MSC today. We are going to be in the YC. We got right through to one of the most gracious representatives of any cruise line we have spoken with. Our experience was outstanding. Link to comment Share on other sites More sharing options...
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