So I get a call from my TA, Royal wants your cabin back.

[seadays4me]

Oh, the one I got by booking early on center hump by the elevators?  They are offering you another balcony (same category) in a location not as good as the one you have.  Well, I'm not stupid, but I wanted to help them out.  I said you can have it, just upgrade us to a Junior Suite.  I guess it wasn't that important to them.  That was one weird phone call.   

[Clarea]

So you didn't get the JS, they just gave up without offering anything else?

[John&LaLa]

I'm waiting for them to ask me for my A2 on Allure

[cruisegirl1]

Maybe the TA wanted it for another client. 

M

[seadays4me]

4 minutes ago, Host Clarea said:

So you didn't get the JS, they just gave up without offering anything else?

 

They just gave up, the TA came back to me saying the Royal Rep has to talk to their supervisor.  That was the last we heard.  We are Diamond Plus so we know what the better cabin locations are for us.  What were they thinking?    

[molole]

Wow that's so weird. I wonder who the other cruisers are. I mean we all have been there - our preferred cabin already taken but how often do you get to negotiate?

At least they didn't just take it away from you without your consent.

[seadays4me]

4 minutes ago, cruisegirl1 said:

Maybe the TA wanted it for another client. 

M

Give them the cabin they offered us.

[Clarea]

4 minutes ago, seadays4me said:

 

They just gave up, the TA came back to me saying the Royal Rep has to talk to their supervisor.  That was the last we heard.  We are Diamond Plus so we know what the better cabin locations are for us.  What were they thinking?    

 

Who knows, but they should have been smart enough to offer something.  Strange.

[seadays4me]

3 minutes ago, molole said:

Wow that's so weird. I wonder who the other cruisers are. I mean we all have been there - our preferred cabin already taken but how often do you get to negotiate?

At least they didn't just take it away from you without your consent.

This cruise isn't until 2020 on the Adventure and all the Hump cabins are gone.  But there are plenty of other cabins left. 

[vacationlover_mn]

Wow, weird!

[AdGuyMG]

13 hours ago, seadays4me said:

 

They just gave up, the TA came back to me saying the Royal Rep has to talk to their supervisor.  That was the last we heard.  We are Diamond Plus so we know what the better cabin locations are for us.  What were they thinking?    

Who knows?

 

Perhaps they were trying to accommodate a situation with family that had 2 adults and minors and needed a Balcony Double with a Triple or Quad Interior for the minors directly across the hall.... This, or some other unique scenario.

 

Again, who knows? They aren't going to drag you into the logistical process.

 

Perhaps they also had 4 or 5 other identical or similar Balcony=Interior solutions so they moved on without a JS upgrade offer.

 

It's rare for this to happen but when the Sail Support departments of any of he cruise lines need to do this, they are not as emotionally attached to the "Great Location " / "Lousy Location" as the passenger.

Edited April 7, 2019 by AdGuyMG

[Casino Comp Chick]

That happened to me on NCL, I booked a 2BR haven suite overlooking the courtyard on the day they released bookings (Breakaway was not even built when we booked), I got a phone call about a year later asking us to switch cabins and go next to the Haven restaurant (yes I am paying top dollar to listen to dishes and pots and pans being banged around)....oh but we will give you $200 OBC. They gave me a lame story about needing it for an older person (cabin was not HC), I said well the room you want me to take is closer to the restaurant and the bar and the Haven entrance so how could that possibly be better for them? And by the way have you not seen on my reservation where I have 2 passengers over the age of 70? 

Thank you, have a nice day was their response.

 

I book on day one because I know what prime real estate is, sorry they were a year late to the party but there was no way I was giving up my cabin for $200 bucks.

 

Edited April 7, 2019 by Casino Comp Chick

[blackshirt]

We had a similar offer last fall. We were traveling with friends and each had a JS. Our TA was contacted by Royal (since we have the same TA and our reservations were linked) wanting to put the 4 of us into a Grand Suite. We declined. This was for the last Pacific Coast itinerary on Explorer and I suspect they were overbooked.

[mayleeman]

Perhaps the elevator was the reason. 

[Ourusualbeach]

1 hour ago, AdGuyMG said:

 

 

Again, who knows? They aren't going to drag you into the logistical process.

 

 

Exactly.  They had their reasons and we will never know.

Edited April 7, 2019 by Ourusualbeach

[island lady]

A couple of years ago we had an excellent hump cabin location on Serenade, which we luckily booked early to get.  I had "automatic upgrade" in my profile.  When I went in to print my luggage tags, I noticed a new number.  They had upgraded us to an aft JS (not direct wake, just towards the aft).   Nice upgrade, but not a great location.  Found out there were several of us D+ that had D1 hump cabins that were upgraded.  Was told on phone call (I wanted my old cabin back, but too late) that a group wanted the hump cabins...so RCI was switching people out.  

[SG65CB]

14 hours ago, blackshirt said:

We had a similar offer last fall. We were traveling with friends and each had a JS. Our TA was contacted by Royal (since we have the same TA and our reservations were linked) wanting to put the 4 of us into a Grand Suite. We declined. This was for the last Pacific Coast itinerary on Explorer and I suspect they were overbooked.

 

Did they say anything about pricing if you switched? A Grand Suite is not twice the price of a Junior Suite.

[Brooklyn Bridget]

This type of thing happens on Princess quite a bit. 

[Ashland]

14 hours ago, island lady said:

A couple of years ago we had an excellent hump cabin location on Serenade, which we luckily booked early to get.  I had "automatic upgrade" in my profile.  When I went in to print my luggage tags, I noticed a new number.  They had upgraded us to an aft JS (not direct wake, just towards the aft).   Nice upgrade, but not a great location.  Found out there were several of us D+ that had D1 hump cabins that were upgraded.  Was told on phone call (I wanted my old cabin back, but too late) that a group wanted the hump cabins...so RCI was switching people out.  

I choose my cabin location with a lot of thought and always book very early.....This is one reason I would never add "automatic upgrade" to my profile. What RCI consider's an upgrade may not be what I would consider as being one.

[blackshirt]

7 hours ago, SG65CB said:

 

Did they say anything about pricing if you switched? A Grand Suite is not twice the price of a Junior Suite.

There was no mention of pricing.

[shipshape sam]

22 hours ago, AdGuyMG said:

Who knows?

 

Perhaps they were trying to accommodate a situation with family that had 2 adults and minors and needed a Balcony Double with a Triple or Quad Interior for the minors directly across the hall.... This, or some other unique scenario.

 

Again, who knows? They aren't going to drag you into the logistical process.

 

Perhaps they also had 4 or 5 other identical or similar Balcony=Interior solutions so they moved on without a JS upgrade offer.

 

It's rare for this to happen but when the Sail Support departments of any of he cruise lines need to do this, they are not as emotionally attached to the "Great Location " / "Lousy Location" as the passenger.

That would be my guess.

 

We were in a situation that Celebrity mess up our cabin selection and gave us the wrong cabin.  We met the person they asked to change cabins. They gave her in addition to changing cabins $300 OBC.  

[waterbug123]

On 4/6/2019 at 7:27 PM, seadays4me said:

 

They just gave up, the TA came back to me saying the Royal Rep has to talk to their supervisor.  That was the last we heard.  We are Diamond Plus so we know what the better cabin locations are for us.  What were they thinking?    

 

They were thinking that for some reason they don't want/need to share with you, they desired that cabin for someone else.  They were further thinking that they had other passengers they could ask to switch who might not really care about their location and would say ok....so when you said no they happily moved on down the list rather than offer you some additional incentive.

[fscool]

22 hours ago, island lady said:

A couple of years ago we had an excellent hump cabin location on Serenade, which we luckily booked early to get.  I had "automatic upgrade" in my profile.  When I went in to print my luggage tags, I noticed a new number.  They had upgraded us to an aft JS (not direct wake, just towards the aft).   Nice upgrade, but not a great location.  Found out there were several of us D+ that had D1 hump cabins that were upgraded.  Was told on phone call (I wanted my old cabin back, but too late) that a group wanted the hump cabins...so RCI was switching people out.  

 

Where do I find out if "Automatic Upgrade" is enabled in my profile?  Is it a default setting?  

[Florida_cruisers]

Oh oh, I think I do have it in my profile to automatically upgrade us but now I want to ensure my profile doesn’t say to automatically upgrade us. I don’t see it anywhere on my profile under the new format. Where is it now? 

[island lady]

7 hours ago, Ashland said:

I choose my cabin location with a lot of thought and always book very early.....This is one reason I would never add "automatic upgrade" to my profile. What RCI consider's an upgrade may not be what I would consider as being one.

 

It worked out later for us.  I watched the cabins that became available until another JS cabin midship came up.  Called to switch to that one from the one assigned.  We ended up with a JS on our 11 night cruise for the original price of the D1 I paid.  😉  So yeah, having it set as automatic worked for us...maybe not for all...but we were happy with the extra cabin space, bigger balcony,  and full tub.