When does Casino Royale status start?

[figs]

Hi all!

 

Like another recent poster, I just made Prime status on my last cruise (ending April 12th). I’ve booked our free cruise, and we used my husband’s $500 off certifícate to upgrade to a balcony (wooo!). 

 

I called Club Royale to ask how the status levels work (I’m excited about our newly booked cruise). The nice lady on the phone told me the status (annual cruise, WiFi, drinks, etc) doesn’t take effect until April 2020. I didn’t realize you had to wait out the qualifying year!

 

Just wanted to check with the CC hive mind - does that sound right to you? We were really hoping for a discount on WiFi and the casino 5% fee for our free cruise. 😞 

[Casino Comp Chick]

 

When did you qualify for Prime? The year resets on April 1 every year so if you qualified on April 10 you will be prime all of this year and next because you earned it in 2019 it covers you from that date all the way through April 2021.

your points earned this year sets your status for the following year.

Edited May 3, 2019 by Casino Comp Chick

[figs]

Hey there!

 

I made Prime on April 10-12, 2019; not sure when, I’d forgotten about my table games points! I definitely asked the Casino Royale phone lady today - she said (and this is as much of a direct quote as I can remember): “Since you earned Prime in April, your status will begin on April 2020.”

 

And then I said, “Oh no, I was hoping to use it for WiFi and no fees in the casino on this next cruise (sept 2019).”

 

She responded, “No, sorry - but maybe you can check with the casino host when you board, let them know you earned Prime this year already and maybe they’ll give you something early. I can’t guarantee they will do so, though.”

 

It definitely wasn’t mixed messages - she definitely intended to say that earning Prime in 2019 meant no benefits until April 2020 - I’m really hoping you’re right! Has anyone else ever had experience with this?

[Bronx12]

14 hours ago, figs said:

Hi all!

 

Like another recent poster, I just made Prime status on my last cruise (ending April 12th). I’ve booked our free cruise, and we used my husband’s $500 off certifícate to upgrade to a balcony (wooo!). 

 

I called Club Royale to ask how the status levels work (I’m excited about our newly booked cruise). The nice lady on the phone told me the status (annual cruise, WiFi, drinks, etc) doesn’t take effect until April 2020. I didn’t realize you had to wait out the qualifying year!

 

Just wanted to check with the CC hive mind - does that sound right to you? We were really hoping for a discount on WiFi and the casino 5% fee for our free cruise. 😞 

 

Just to clarify, you were able to book your complimentary Prime status annual cruise AND use a $500 certificate? We booked our Prime status rooms, had a certificate for a free interior (my husband's), a certificate for $300 of (mine)f, and another one for $200 off (mine), and we were not allowed to combine any of the offers.

Was the $500 certificate earned on the ship, or something else?

Thanks

[figs]

3 hours ago, Bronx12 said:

 

Just to clarify, you were able to book your complimentary Prime status annual cruise AND use a $500 certificate? We booked our Prime status rooms, had a certificate for a free interior (my husband's), a certificate for $300 of (mine)f, and another one for $200 off (mine), and we were not allowed to combine any of the offers.

Was the $500 certificate earned on the ship, or something else?

Thanks

Whoops - wasn’t clear enough, ha! I made Prime AND earned the free interior cruise instant reward. And then my husband earned a $500 instant reward for his play on that cruise. We were able to combine the two certificates earned on the ship to make it “free balcony cruise (off the list).”  

 

The back of our certificate said that two members of a household could combine certificates and go up to a JS, but I’m not sure what kind of certificates you’d need to have to get that far!! Our interior + $500 certs got us for free only up to the balcony level; the lady said we’d need to chip in ANOTHER $1,000 (total) to get a JS. 

[sandebeach]

As others have stated, once you make Prime, you get all the perks. Starts on the cruise you made Prime, and is good through this period (2019-March 31, 2020) and the next period (April 1, 2020-March 31, 2021). I have no idea why the rep said that to you. 

[Garmy4]

Some casino reps are very knowledgeable and get all the questions right the first time.  Others, I have had, cannot answer the simplest ones correctly.  Some call centers are much more capable.  Take all answers with a grain of salt.

[figs]

6 hours ago, Garmy4 said:

Some casino reps are very knowledgeable and get all the questions right the first time.  Others, I have had, cannot answer the simplest ones correctly.  Some call centers are much more capable.  Take all answers with a grain of salt.

Thanks for this - I only dealt with them once a year ago, and they were pretty spectacular then (definitely more on the ball than the regular Royal reps). It’s good to know.

[fla gang]

On 5/4/2019 at 1:22 PM, Garmy4 said:

Some casino reps are very knowledgeable and get all the questions right the first time.  Others, I have had, cannot answer the simplest ones correctly.  Some call centers are much more capable.  Take all answers with a grain of salt.

Isn't it amazing how you get so many different answers when you call CR.

[Lady Hudson]

Question about Masters Level - Does one get access to Coastal Kitchen?  Rep says no but I have heard differently on a ship.  Anyone know for sure?

[proggieus]

1 hour ago, Lady Hudson said:

Question about Masters Level - Does one get access to Coastal Kitchen?  Rep says no but I have heard differently on a ship.  Anyone know for sure?

i would assume if you can wager a minimum of $500,000 in a year you would already be in a suite regardless of casino status, and since your casino cruises would be in suites, then yes, you would have access to coastal kitchen.

[Lady Hudson]

1 hour ago, proggieus said:

i would assume if you can wager a minimum of $500,000 in a year you would already be in a suite regardless of casino status, and since your casino cruises would be in suites, then yes, you would have access to coastal kitchen.

 

1 hour ago, proggieus said:

i would assume if you can wager a minimum of $500,000 in a year you would already be in a suite regardless of casino status, and since your casino cruises would be in suites, then yes, you would have access to coastal kitchen.

Wrong assumption.  I am not Masters but am writing for my sister, who travels in balcony cabins.    Club Royale granted her Masters status for this new year.  This was unexpected as she did not have the required number of points.  It seems as though Club Royale used more than the past 12 months to ascertain the new levels.  So back to my original question — does Masters Level get one into Coastal Kitchen?

Edited May 14, 2019 by Lady Hudson