Website Problem -- Showing no cruise booked!!??

[agadora]

Has anyone else checked their Oceania account lately?  I'm booked and paid for on the June 24 Oceania Marina out of Copenhagen in a little over a month.  Just made dinner reservations last week on the website and logged in tonight to check something and now it's showing no cruise booked!!??

 

I'm really hoping this is a website glitch!

[Flatbush Flyer]

20 minutes ago, agadora said:

Has anyone else checked their Oceania account lately?  I'm booked and paid for on the June 24 Oceania Marina out of Copenhagen in a little over a month.  Just made dinner reservations last week on the website and logged in tonight to check something and now it's showing no cruise booked!!??

 

I'm really hoping this is a website glitch!

Just looked and my six future cruises are not there. Probably website maintenance. Give it the weekend to straighten itself out.

[willmschen]

Same thing for me. No booked cruises shown. I looked at cruises in general for Oceania, and every cruise I looked at showed all cabins waitlisted, so I’d say it is a website problem. 

[agadora]

Ok, it definitely makes me feel better that it's not just me.  Thanks for checking!

[Flatbush Flyer]

43 minutes ago, agadora said:

Ok, it definitely makes me feel better that it's not just me.  Thanks for checking!

My trusted info says that it definitely is maintenance and all will be back to normal soon.

[Shawnino]

Same.

Have had this happen very occasionally. 

Web server A is not connected to database B. We're going to be fine.

[bbtondo]

I have a similar problem.  I log into my account with no problems.  When I click manage my account, it goes to a blank screen.  This happens more than occasionally and it is quite annoying.

[willmschen]

My account is back to normal now!

[agadora]

Mine too!  

[rowala]

I had the problem last night using Chrome, but my cruise showed up when I used IE.  Very odd.

[Flatbush Flyer]

38 minutes ago, rowala said:

I had the problem last night using Chrome, but my cruise showed up when I used IE.  Very odd.

It just may have been the timing. It definitely was a short span of time for maintenance. 

[Flatbush Flyer]

4 hours ago, bbtondo said:

I have a similar problem.  I log into my account with no problems.  When I click manage my account, it goes to a blank screen.  This happens more than occasionally and it is quite annoying.

Not really a "similar" problem. The O web maintenance last night was intentional. 

 

The "slow to load" experience you occasionally experience can be any one of several problems including a slow server response at their end.

 

But, it can also be your own wireless network speed (check it with a speed website like speedof.me) or your computer/smart phone.

 

When the problem occurs again: If it's not your own network speed, try loading the O website on both computer and smartphone. If the "slow load" only happens on one device, it may be that you have a lot going on with the slower device. Close other running programs, clear your history/cookies/etc.

 

BTW,  if physically possible, hard wire your main computer to the modem.

[bbtondo]

Flatbush:  I appreciate your advice.  I only have the problem on the O website, nothing else. It's not a "slow load" problem.  After logging in when I click on various things the screen says something like: O is having problem with it's website.  I don't remember the exact words.

 

I would say it has happened to me about 5 times within the last three months.  

 

 

[GICNJC]

Still seeing problems when drill down to excursions inside our booking or saved cruises.  Goes to error 400.

[jeanine]

I just went to my Oceania online account, my booked cruise has disappeared! This is June 22nd, was there a few days ago, kind of nerve wracking 

 

Jeanine