Lucky TGO Posted September 18, 2019 #351 Share Posted September 18, 2019 13 hours ago, PaperSniper4 said: Now that I got my OR app finally working about a week ago, and got all the data entered, and took screen shots of our passes, and printed off the passes and luggage tags online......... I ain't touchin' Nuthin'!🙂 SMART 👍😁 Tony Link to comment Share on other sites More sharing options...
Grego Posted September 18, 2019 #352 Share Posted September 18, 2019 On 9/16/2019 at 7:09 PM, Lucky TGO said: Oh no say it ain’t so 😳 I went crazy to get it to work the first time. Tony Well, now I got it to work again but now it says it isn't complete because we have to enter a PIN code (which we did before). So, I went to the section to enter the same PIN for both of us, did that, confirmed it and the next screen deals with the medallion and accessories which we can't access if we wanted to because we board in three days which means we try to close the app but it still show we need to put in a PIN code. I am not going to mess with this at this time, we have other things to do in preparation for the flight to London. Link to comment Share on other sites More sharing options...
Times Prince Posted September 18, 2019 #353 Share Posted September 18, 2019 Has anyone had issues with the format of the pictures ? e.g. I uploaded an avatar photo from my phone and it squashed it making me look like an Oompa Loompa . Do you need to crop photos into a square format before uploading? Link to comment Share on other sites More sharing options...
royalcruz Posted September 18, 2019 #354 Share Posted September 18, 2019 32 minutes ago, Times Prince said: Has anyone had issues with the format of the pictures ? e.g. I uploaded an avatar photo from my phone and it squashed it making me look like an Oompa Loompa . Do you need to crop photos into a square format before uploading? Yes, cropping your photo into a square shape first works out the squashing! Link to comment Share on other sites More sharing options...
royalcruz Posted September 18, 2019 #355 Share Posted September 18, 2019 I posted this in the Medallion questions but then solved it and realized that I should have posted it here instead. I hope this helps someone.... I wasn't "OCEAN READY" because there was an exclamation point on the PIN code circle on the app on my LG G5 phone. I had set up the PIN code 20 times and it was always "completed" but then this would happen. Then I was able to fix this....I downloaded the app on our other phone Samsung Galaxy S5, signed in, and fixed it there. Then opened the app on my LG G5 phone and the PIN was showing as completed. So either that one function wasn't compatible on my LG phone, or it fixed itself in the time between. Nevertheless.... OCEAN READY NOW on both phones!!! Link to comment Share on other sites More sharing options...
wrongwaywatson Posted September 18, 2019 #356 Share Posted September 18, 2019 Well, mine is still messed up. I was able to download the app on hubby's iPhone and it looks right, so I put our travel documents in there. I got everything completed, except the stupid PIN. I reset it 20 times and it kept saying it needed to be done. Then I signed out on my phone and tried to sign back in and my app, which only showed my reservation before with only 3 circles available (not 6), now shows nothing. I click on Get Ocean Ready and the whole screen turns blue, with no words on it. Link to comment Share on other sites More sharing options...
Notonboard Posted September 21, 2019 #357 Share Posted September 21, 2019 Was all set then checked to see if my new Sky December 1st was in my Ocean profile. Now it has renamed my Regal Thanksgiving to the Sky and The actual Sky cruises are not listed. Link to comment Share on other sites More sharing options...
OzPilot Posted September 21, 2019 #358 Share Posted September 21, 2019 (edited) On 9/19/2019 at 8:49 AM, wrongwaywatson said: I click on Get Ocean Ready and the whole screen turns blue, with no words on it. 8 minutes ago, Notonboard said: Was all set then checked to see if my new Sky December 1st was in my Ocean profile. Now it has renamed my Regal Thanksgiving to the Sky and The actual Sky cruises are not listed. Hmmmm.... Seems like there are a few problems?! We became "Ocean Ready" a couple of weeks ago and I'm not going back in to "check" on anything.... We don't have any other OM cruises booked. Edited September 21, 2019 by OzPilot Link to comment Share on other sites More sharing options...
wrongwaywatson Posted September 21, 2019 #359 Share Posted September 21, 2019 It still doesn't work on my iPhone 10R, but it works on my husband's iPhone 8 and it also works on my work iphone 7. I put in all of our info on my husband's phone and then signed in on my phone and it still showed only me and only 3 circles. I have the latest version and my phone is all up to date. I signed out, signed back in and the screen where I had 3 circles is now totally blank and it freezes up. Link to comment Share on other sites More sharing options...
PaperSniper4 Posted September 21, 2019 #360 Share Posted September 21, 2019 10 hours ago, OzPilot said: Hmmmm.... Seems like there are a few problems?! We became "Ocean Ready" a couple of weeks ago and I'm not going back in to "check" on anything.... We don't have any other OM cruises booked. Me too, and I ain't opening that app for any reason unless I'm standing at the check in counter. I have printed all documentation I could possible use to gain access to the ship......just in case.😉 Doug 2 Link to comment Share on other sites More sharing options...
Stryker50 Posted September 22, 2019 #361 Share Posted September 22, 2019 Has anyone had a problem logging in after ocean ready is complete. Everything was fine til yesterday went to log in says my info now doesnt match princess info. If I do quick login with booking number there is no problem. Link to comment Share on other sites More sharing options...
susiefay Posted September 22, 2019 #362 Share Posted September 22, 2019 On 9/20/2019 at 9:30 PM, wrongwaywatson said: It still doesn't work on my iPhone 10R, but it works on my husband's iPhone 8 and it also works on my work iphone 7. I put in all of our info on my husband's phone and then signed in on my phone and it still showed only me and only 3 circles. I have the latest version and my phone is all up to date. I signed out, signed back in and the screen where I had 3 circles is now totally blank and it freezes up. I am unable to enter anything because as soon s I enter my login info, the app shuts down! Every single time. Did all the things to get my phone up to date, and still the app is shutting down. Have done a medallion 3 times already and not one issue till now. Help!!!! lol Link to comment Share on other sites More sharing options...
Notonboard Posted September 23, 2019 #363 Share Posted September 23, 2019 Ok i got say this...Why would they make us get Ocean Ready? They don’t make us do that with our cruise cards. Order accessories sure but why don’t they take the info from the personalizer? This making the customer jump through hoops is BS. Just add a line on the personalizer asking where to mail the coins to and check here for each trinket you wish to buy. 2 Link to comment Share on other sites More sharing options...
CruiseVA Posted September 23, 2019 #364 Share Posted September 23, 2019 This app is still buggier than ever, when I open it the main screen says that I'm on day 10 "At sea" of my cruise. My next cruise in on 12/4 on the Sky - LOL. I've been checking it almost daily, whatever "cruise I'm on" must be one heck of a sea day cruise, so far it's been 10 straight sea days. LOL! Is anyone else seeing this? Link to comment Share on other sites More sharing options...
Notonboard Posted September 23, 2019 #365 Share Posted September 23, 2019 Mine has my 3 cruises all together. Apparently all ships are now named the Sky Princess. 1 1 Link to comment Share on other sites More sharing options...
AskOceanMedallion Posted September 23, 2019 #366 Share Posted September 23, 2019 On 9/20/2019 at 8:55 PM, Notonboard said: Was all set then checked to see if my new Sky December 1st was in my Ocean profile. Now it has renamed my Regal Thanksgiving to the Sky and The actual Sky cruises are not listed. Hi @Notonboard. Pls accept our apologies for the challenge you're currently experiencing. Pls send us an email at AskOceanMedallion@carnival.com so that we can get a bit more information about your voyage and troubleshoot to get you back on your way. Thank you! Link to comment Share on other sites More sharing options...
AskOceanMedallion Posted September 23, 2019 #367 Share Posted September 23, 2019 2 hours ago, CruiseVA said: This app is still buggier than ever, when I open it the main screen says that I'm on day 10 "At sea" of my cruise. My next cruise in on 12/4 on the Sky - LOL. I've been checking it almost daily, whatever "cruise I'm on" must be one heck of a sea day cruise, so far it's been 10 straight sea days. LOL! Is anyone else seeing this? Hello @CruiseVA. We apologize for the challenge you're experiencing and are currently researching to resolve. Thank you for your patience. Link to comment Share on other sites More sharing options...
AskOceanMedallion Posted September 23, 2019 #368 Share Posted September 23, 2019 On 9/20/2019 at 9:30 PM, wrongwaywatson said: It still doesn't work on my iPhone 10R, but it works on my husband's iPhone 8 and it also works on my work iphone 7. I put in all of our info on my husband's phone and then signed in on my phone and it still showed only me and only 3 circles. I have the latest version and my phone is all up to date. I signed out, signed back in and the screen where I had 3 circles is now totally blank and it freezes up. Hello @wrongwaywatson. Pls accept on apologies for the inconvenience you're experiencing. Would you pls send us an email at AskOceanMedallion@carnival.com so we can learn more about the challenge you're having and troubleshoot to get you back on course? Thank you in advance. Link to comment Share on other sites More sharing options...
Notonboard Posted September 23, 2019 #369 Share Posted September 23, 2019 Ask Ocean Medallion-Dude they already have a ticket in place. Can you give us information as to when this will get fixed? I for one have printed off my boarding pass. Why don’t you people just take the information from the personalizer with an option to buy clips and what not from the site? This get ocean ready stuff is really putting the customer out. Link to comment Share on other sites More sharing options...
voljeep Posted September 23, 2019 #370 Share Posted September 23, 2019 26 minutes ago, Notonboard said: Ask Ocean Medallion-Dude they already have a ticket in place. Can you give us information as to when this will get fixed? I for one have printed off my boarding pass. Why don’t you people just take the information from the personalizer with an option to buy clips and what not from the site? This get ocean ready stuff is really putting the customer out. give and take ... complete info on cruise personalizer as before ... go thru regular boarding as before ... get OM instead of card .. proceed to buy accessories on board, if not pre-purchased thru a 3rd party knock-off vendor for clips, bands ... or take time to get O Ready ... including loading a security pic and a copy of passport, order OM and accessories, have OM in hand when you board give and take ... Link to comment Share on other sites More sharing options...
AskOceanMedallion Posted September 23, 2019 #371 Share Posted September 23, 2019 27 minutes ago, Notonboard said: Ask Ocean Medallion-Dude they already have a ticket in place. Can you give us information as to when this will get fixed? I for one have printed off my boarding pass. Why don’t you people just take the information from the personalizer with an option to buy clips and what not from the site? This get ocean ready stuff is really putting the customer out. @Notonboard ... if you could pls send us an email, we can align it with the ticket you reference and get you an answer directly. Unfortunately, we're unable to synch it based solely on your Cruise Critic handle. Many thanks for your patience. Link to comment Share on other sites More sharing options...
Notonboard Posted September 23, 2019 #372 Share Posted September 23, 2019 Doink! Yes I know you can’t reference our accounts with our CC nicks. I have sent you an email. Link to comment Share on other sites More sharing options...
jeanandjim Posted September 23, 2019 #373 Share Posted September 23, 2019 16 hours ago, Notonboard said: Ok i got say this...Why would they make us get Ocean Ready? You do not need Ocean Ready or any of the other apps. Just your passport,luggage tags and boarding pass, (maybe a bottle of wine). Same as always. Jim😎 1 Link to comment Share on other sites More sharing options...
Notonboard Posted September 23, 2019 #374 Share Posted September 23, 2019 True but I want the medallions before I arrive at the port. Link to comment Share on other sites More sharing options...
AskOceanMedallion Posted September 23, 2019 #375 Share Posted September 23, 2019 9 hours ago, CruiseVA said: This app is still buggier than ever, when I open it the main screen says that I'm on day 10 "At sea" of my cruise. My next cruise in on 12/4 on the Sky - LOL. I've been checking it almost daily, whatever "cruise I'm on" must be one heck of a sea day cruise, so far it's been 10 straight sea days. LOL! Is anyone else seeing this? Hello @CruiseVA. We are pleased to report that we have resolved this issue that was tied to a cancelled booking. This should no longer be viewable in your timeline. Should you experience any more challenges, feel free to email us directly at AskOceanMedallion@Carnival.com. Link to comment Share on other sites More sharing options...
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