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Guaranteed cabin category 4V

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Hi , we booked 5 months ago Mediterranean cruise on Rhapsody of the seas leaving from Venice on September 7.  We booked guaranteed cabin category 4V, which is inside cabin in the end of the ship on the 7th or 8 th floor.  After we completed our payment ,the travel agent ( *****) sent me conformation with assign cabin on the 2nd floor category 2V near elevator.  Why  did they put me on the lower floor category 2V selling me originally category 4V which is a higher floor? Recommendations?

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