Private Photo Studio on Empress of the Seas

[Mrshamilton]

My husband and I ordered an acrylic photo from the private studio on Empress of the Seas in April, 2019. When it arrived, the photo was poor quality and the acrylic overlay was nicked. Since then, I have been passed from one customer service unit to another, opened a support ticket, etc., with no resolution or even a substantive response. Has anyone else had an issue with the private photographers? How did you resolve it?

[AL3XCruise]

Welcome to Cruise Critic.

 

You might find a better/faster answer over at the Royal Caribbean forum.  This section of the site deals primarily with people taking their own photos on cruises: equipment, techniques, and then sharing said photos.  While it is possible someone here may have a good answer for you, its likely someone over there will have advice on how to escalate your issue.

 

Good luck!