Gifts and Gear - Hat Buyers beware

[JessyCruises]

Just boarded Empress and had preordered a dry fast logo ball cap in blue.  Photo is below of what I ordered according to website.  Obvious logo in front, side vents and grey trim on bill rim.  Pretty nice looking for $10 I thought and hubby had lost his last RCL hat so I ordered it for him.

 

Well this is what I got.  A cheap cotton hat that I could buy at a dollar store with no logo, no trim, no vents and most definitely not dry fast.

 

 

 

I have emailed Gifts and Gear asking about how to get a refund.  This hat is not worth $10.  

Edited August 4, 2019 by Canadian Disney Mom

[jagsfan]

Talk about bait and switch!

look on EBay. 

[shopaholic6]

That’s awful! 😤

[Illbcruzn4life]

YIKES!  That hat looks used.

[Merion_Mom]

Well,THAT is a total piece of crap.

 

Please let us know the results of your email.

 

Have you given Guest Services a shot?

[JessyCruises]

Just now, Merion_Mom said:

Well,THAT is a total piece of crap.

 

Please let us know the results of your email.

 

Have you given Guest Services a shot?

 No they are super busy dealing with OBC questions because of the Cuba cancellations.

 I will give it a few days and if I don’t hear back from the email I will try GS.

 

I honestly laughed out loud when I saw it.  I might post it on twitter too 

[JessyCruises]

Twitter responded pretty much immediately.  They are looking into it.

Edited August 4, 2019 by Canadian Disney Mom

[JessyCruises]

Duplicate post

Edited August 4, 2019 by Canadian Disney Mom

[HicksRA]

I’d take it straight to the guest services desk and give them a piece of my mind. 

[sandebeach]

Thanks for posting, I was just looking at my Cruise Planner and thinking about ordering the white or blue one for my husband. But the hat you got is not worth it, so glad you posted before I ordered it!

[Merion_Mom]

22 minutes ago, Canadian Disney Mom said:

Twitter responded pretty much immediately.  They are looking into it.

 

They have a very active facebook page,too.  royal caribbean international

 

[JessyCruises]

I happened to swing by GS and they were not that busy so I stopped by.  The GS rep was a little shocked too.  They are sending whoever delivers the amenities to come check out what I got and to see if they have the actual hat I ordered.

 

I know it seems like a lot of fuss for $10, but that I is like $50 Canadian. 

 

Just kidding, but I do expect to get what I paid for no matter the price.

 

On a side note, the Empress seems like a lovely little ship!  I have not been on anything smaller than Freedom class with RCL so it is quite a change!

Edited August 4, 2019 by Canadian Disney Mom

[RazorbackIslandGirl]

Yikes! I ordered that exact hat for our upcoming cruise. I will be SUPER p@$*#%d if that's what shows up!! I'm with you, it doesn't matter if you spent 1 cent, you should get what you paid for!

[JessyCruises]

The supervisor was just here.  They don’t have the hat.  He offered me a refund or a tote bag instead.  I told him I would have to see the bag first.  He brought back this.  I told him I would have to msg hubby and think about it.  This bag has crown and anchor logo in the corner.  Please tell me this is not a bag they give away for free...

[marci22]

I would take the refund but they should just give you the tote bag after that.

[Carnival4U]

27 minutes ago, Canadian Disney Mom said:

The supervisor was just here.  They don’t have the hat.  He offered me a refund or a tote bag instead.  I told him I would have to see the bag first.  He brought back this.  I told him I would have to msg hubby and think about it.  This bag has crown and anchor logo in the corner.  Please tell me this is not a bag they give away for free...

It is a free prize at the games!

[motheroftwocats814]

No offense, but I would not take that bag. That is as cheap looking as the hat.

[molly361]

That's the tote bag that they give you as a D+(over 340 points)  gift.  I think it's pretty nice  But I also think you should get the refund

Edited August 4, 2019 by molly361

[JessyCruises]

As I suspected.  I will be asking for a refund. Thanks all!!

[skoggs25]

Royal should be embarrassed!

[Carnival4U]

5 minutes ago, skoggs25 said:

Royal should be embarrassed!

Total fraud!

[JessyCruises]

I will be replying to the twitter msg for sure.  The supervisor has been paged and I will be refunding the bag and asking for a refund.  They should have not even offered me the bag if it is marketing material 

[Carnival4U]

11 minutes ago, Canadian Disney Mom said:

They should have not even offered me the bag if it is marketing material 

That was not right of them!

[JessyCruises]

And did I mention that I have only received 1/2 of the promised OBC for the Cuba cancellation? I think DH is happy I am solo this cruise and he is at home so he doesn’t have to listen to me rant. 🤣😂🤣

Edited August 4, 2019 by Canadian Disney Mom

[JessyCruises]

After 35-40 minutes he still did not show up so I took the bag to guest services and explained the situation.  Louis was great and did offer me some hats from the store as a replacement but I declined and asked for a refund. He says he put it on the account as an OBC and I returned the bag.  This was a whole lot of wasted time over a $10 hat.