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harbourxie

Experience with Club Royale Call Center?

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If I remember correctly, it almost always takes the Club Royale Call Center employee more than 15 minutes to check some prices for me. Currently I am on the phone with them checking a price for a ocean view balcony price. 22 minutes past already.....

 

what is your experience? Thanks,

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11 minutes ago, harbourxie said:

If I remember correctly, it almost always takes the Club Royale Call Center employee more than 15 minutes to check some prices for me. Currently I am on the phone with them checking a price for a ocean view balcony price. 22 minutes past already.....

 

what is your experience? Thanks,

just off the phone..... making it over 40 minutes. I admit that this phone could be more complex than previous ones I made. But it is still surprised me the long time it take to change my stateroom from one category to another. (P.S. I have provided the room number I would like to be in at the very beginning of the call, and my credit card is on file. So the agent basically does not need much information from me.)

 

Just curious if anyone know the casino pricing system. Why everytime the agent has to spend such a long time checking some basic information? Thanks,

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On the weekends many of the calls get routed to their Caribbean Call Center where they seem less experienced and/or don't have the same systems access (Just supposing-don't have the real info). While they are all nice I've also had experiences where it's taken an inordinate amount of time.  

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I always call first thing in the morning, and then you may get a person with such a strong accent that they are hard to understand. I used to call in the afternoon, after work but now that I'm retired I can make the call shortly after they open. This is my first year being Prime and they keep sending me a list of free cruises to choose from. We just did Alaska as our Comp'd cruise.

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On 8/30/2019 at 12:57 AM, fla gang said:

I always call first thing in the morning, and then you may get a person with such a strong accent that they are hard to understand. I used to call in the afternoon, after work but now that I'm retired I can make the call shortly after they open. This is my first year being Prime and they keep sending me a list of free cruises to choose from. We just did Alaska as our Comp'd cruise.

"they keep sending" you "a list of free cruise"? 

Aren't you just supposed to get a free annual cruise as Prime member? And the free annual cruise cert can be used for any cruise up to 8 days. 

Do you mean that you got more than one free cert?

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I received a list of new cruises in the mail offer 191RCL904

When I called the cruise center this morning they don't have the same list as I do

and when I e mailed them a copy of my list the casino rep. still wan't honor it

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Since making Prime I have received one mailing list of 5-7 day cruises to pick from and they just sent me one with several 3-5 day cruises. I have to pay taxes and fees for any of the ones on the list. These are in addition to my Prime certificate in which we went to Alaska in June. I have to book the 3-5 day cruise before mid October.

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3 hours ago, harbourxie said:

"they keep sending" you "a list of free cruise"? 

Aren't you just supposed to get a free annual cruise as Prime member? And the free annual cruise cert can be used for any cruise up to 8 days. 

Do you mean that you got more than one free cert?

I get a mailing pretty much every month with a list of free cruises I could take 

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