Silversea Survey 2019

[HappyCamper777]

After last year's survey debacle that contained over 80 screens to read, review, and respond to and resulted in an apology from the Chief Marketing Officer, Silversea has decided to try their hand again at survey research.  While the survey was much better designed this year, it still contained 76 pages and is highly unlikely to be completed within the company's time estimate of 20-minutes.  Two random survey respondents will be awarded a $250 Amazon gift card.  After four pages that collected demographic information (age, sex, household income, and value of investable assets), the following are each page that was served to me.

 

Page #6

Page #7

Page #8

Page #9

Page #10

Page #11

 

Page #12

Page #13

Page #14

Page #15

Page #16

Page #17

Page #18

Page #19

Page #20

Page #21

Page #22

Page #23

Page #24

Page #25

Page #26

Page #27

Page #28

Page #29

Page #30

Page #31

Page #32

 

[HappyCamper777]

Page #33

Page #34

Page #35

Page #36

Page #37

Page #38

Page #39

Page #40

Page #41

Page #42

Page #43

Page #44

Page #45

Page #46

Page #47

Page #48

Page #49

Page #50

 

[HappyCamper777]

Page #51

Page #52

Page #53

Page #54

Page #55

Page #56

Page #57

Page #58

Page #59

Page #60

Page #61

Page #62

[HappyCamper777]

Page #63

Page #64

Page #65

Page #66

Page #67

Page #68

Page #69

Page #70

Page #71

Page #72

Page #73

Page #74

Page #75

Page #76

[MrsWaldo]

I did it in about 10.... 

 

Maybe because I clearly know exactly what I want and didn't have to really think too much... 

 

or maybe because my workplace delights in these types of surveys to validate

 

 

Edited September 13, 2019 by MrsWaldo

[MBP&O2/O]

I wasn’t impressed and thought it was a crock of ****, 🤬. and gave up half way through - which is a shame as I put a couple of forthright comments in the ‘other’ box as well. The fact that it would’t display properly and kept repeating pages on Firefox didn’t help either

IMHO the problem with a ‘closed survey’ is that they are asking questions that they want the answers too ... which may be somewhat different to the point(s) the customer wants to get across.

 

 

[Stumblefoot]

10 hours ago, MBP&O2/O said:

I wasn’t impressed and thought it was a crock of ****, 🤬. and gave up half way through - which is a shame as I put a couple of forthright comments in the ‘other’ box as well.

 

Don’t worry MBP&O2/O.  As long as SS has a hired a survey vendor with half a brain, they captured all of your responses regardless of where you stopped.  So, they should have your “other” comments.

[Silver Spectre]

I’d like to know how marketing identifies the SS customers that get these surveys, we haven’t had one for years, but in that period we have always had at least one next cruise booked ahead.

[philw1776]

Don't have one booked ahead but wife got survey.
We did just get off an Alaska cruise 2 weeks ago.

[Memlin]

We have our first SILVERSEA cruise booked(January) and I got it. 

[HappyCamper777]

9 hours ago, Silver Spectre said:

I’d like to know how marketing identifies the SS customers that get these surveys, we haven’t had one for years, but in that period we have always had at least one next cruise booked ahead.

I have a feeling it could be related to your privacy settings with SS.  While I get all of the emails, surveys, etc. from SS, my DH does not as his privacy settings do not allow any communication from the line unless specifically related to an existing booking.

[Silver Spectre]

4 hours ago, HappyCamper777 said:

I have a feeling it could be related to your privacy settings with SS.  While I get all of the emails, surveys, etc. from SS, my DH does not as his privacy settings do not allow any communication from the line unless specifically related to an existing booking.

Nope, both our privacy settings are open and have been for years. We occasionally get invited to special events and generally get their marketing emails. It could be a UK thing.

Edited September 15, 2019 by Silver Spectre

[crusinbanjo]

I received one as well.  Mostly I thought it was ok.  The part I didn't care for was where they were asking you to choose which deal you would purchase.  That I thought was pretty disingenuous, because they didn't identify the IT and much of it was Apples to strawberries comparisons.  I usually need much more detail to make a decisions like that.  In any case it took me about 15 minutes to fill it our.  I did leave blank areas of our personal info that i thought they didn't need to know.  

[Stumblefoot]

Considering there is only 1 port used by SS in the vast majority of their Antarctic voyages, I was surprised to receive the post-cruise survey email as written below.  I thought, "they want me to rate Ushaia?"  Seemed odd, but okay, I'll take a peak.  I'm glad I did because while we certainly loved our voyage, it gave me an opportunity to tell SS how disappointed we were that the information they provided on their charter flight pre-embarkation letter, as well as the post-disembarkation letter, was wholly inaccurate. 

When one considers Silver Cloud arrived in Ushuaia the day prior to our embarkation, there was no excuse for what we were put through that first afternoon / evening.  With the charter flight landing at USH before 1:00p, we were none to happy to arrive at the ship at 5:30p only to find the line to finalize our check-in stretched all the way from reception back to nearly the gangway.  Thankfully, the excellent Hotel Director, Petros Zarpanely, recognized the chaos at embarkation was unacceptable and had the common sense to cancel check-in and allow those of us arriving so late to head to our suites since we already had our suite keys, so that we could drop off our carry-on baggage, grab our life jackets, and head directly to the muster station for the mandatory exercise.

Disembarkation may have been even worse than embarkation as the Activity Director (a position equal to the Assistant Cruise Director on the Classic Ships) continued to call passengers for disembarkation even though the line snaked all the way from the gangway back past the elevators, the stairway atrium, and into the bar spilling into the Explorer Lounge.  But, the icing on the cake was the fact that the company SS hired for the post-disembarkation national park tour never had any intention of taking us on said tour since they merely drove us 2-minutes away from the pier to a pre-arranged breakfast and then tried to place blame on miscommunication from the ship for the non-delivery of the tour.  Pathetic.

 

Email Message

 

Page #1

[jpalbny]

Yup, I bet they got an earful from that survey. I filled mine out last week when I was extra cranky from being on-call. 🤣