Credit Card problems

[cinnamon]

We’ve been home from our cruise for over two weeks now. We thought it odd that our cruise bill had not appeared on our credit card statement.  Today we received a letter from the Saga office telling us that when we were onboard there had been a problem with the credit card reader. They’ve requested we post them a cheque and sent a stamped addressed envelope. 

This seems very odd and also very 20th Century. We hardly ever use cheques now. 

 

Anyone else come across this?

[lincslady]

Have not come across this - might it be worth a phone call to find out the reason?

[cinnamon]

We’ll phone to pay but apparently staff person only there afternoons Wednesday to Friday. 

[lincslady]

 

Wow - sounds a bit like a second world operation rather than a pretty large company!

 

Hope you can get it sorted satisfactorily.

[white_bear]

No problems with credit card reader when we were on board.  The only thing that was a bit strange was that you had to go to Reception to register the card; unclear what happened if you didn't do this!

[lincslady]

Other cruise lines insist on you registering as you board -sometimes when you check in on land before embarking!

[cinnamon]

 I’ve not been on a cruise in the last decade that didn’t ask you to register a credit card in advance as part of online check-in. Yes, people could decline and then queue up to pay cash onboard at the end. 

 

We were very surprised when our card wasn’t required at the terminal. We duly queued up onboard the next day, presented the card and assumed it would be charged. 6 days on the ship and they didn’t let us know it hadn’t worked. 16 days at home before we got the letter. 😏

Edited September 30, 2019 by cinnamon

[JoJo1947]

http://Had a similar problem with a registered debit card.

[cinnamon]

Paid up now. Apparently there were a bunch that went wrong on our cruise.