Kiwi Kruzer Posted October 9, 2019 #1 Share Posted October 9, 2019 https://cruiseradio.net/upset-cruise-ship-passengers-rally-for-refund/ Link to comment Share on other sites More sharing options...
SinbadThePorter Posted October 9, 2019 #2 Share Posted October 9, 2019 From that I can see that UK passengers demand that cruise lines be held accountable for the weather. You would think most people would be grateful to be kept out of the path of a Cat 5 hurricane. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #3 Share Posted October 9, 2019 Goodness, a major stuff up due to weather but with NCL offering 25% credit I think it fair enough. Link to comment Share on other sites More sharing options...
Kiwi Kruzer Posted October 9, 2019 Author #4 Share Posted October 9, 2019 Sounds to me like a party cruise that did not like sea days....and made their feelings known. Link to comment Share on other sites More sharing options...
The_Big_M Posted October 9, 2019 #5 Share Posted October 9, 2019 Missed three countries that it was meant to go to, and at least two replacement ports. And the ports it did visit were all in Norway, many close by so excursions were duplicated. 25% off a future cruise is a bit light on and dismal for such severe disruption. It may be weather related, but other cruise lines have also paid greater compensation when there's been disruption as well. 25% refund, or 50% off future cruise is more like it. Link to comment Share on other sites More sharing options...
Rare Stickman1990 Posted October 9, 2019 #6 Share Posted October 9, 2019 4 minutes ago, The_Big_M said:25% off a future cruise is a bit light on and dismal for such severe disruption. It may be weather related, but other cruise lines have also paid greater compensation when there's been disruption as well. 25% refund, or 50% off future cruise is more like it. It’s weather related - not something they could forecast - and options are limited for alternate ports I want to sail on the cruise company you run - at least while it was still in business.... You’re very generous (with NCLs $$$) Link to comment Share on other sites More sharing options...
NSWP Posted October 9, 2019 #7 Share Posted October 9, 2019 (edited) Almost a mutiny. Whingeing subjects of the Queen. They got reasonable compo for weather that nobody can control. Perhaps in hindsight the ship should not have departed Southampton, given the weather forthcoming. Edited October 9, 2019 by NSWP 1 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #8 Share Posted October 9, 2019 26 minutes ago, NSWP said: Almost a mutiny. Whingeing subjects of the Queen. They got reasonable compo for weather that nobody can control. Perhaps in hindsight the ship should not have departed Southampton, given the weather forthcoming. Or maybe they should have done the Baltic instead. Link to comment Share on other sites More sharing options...
banzaii Posted October 9, 2019 #9 Share Posted October 9, 2019 I agree that we have seen greater compensation for less disruption from some other cruise lines. But now NCL is between a rock and a hard place. They cannot reward the mob mentality for fear of repeated behaviour whenever a port is missed. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #10 Share Posted October 9, 2019 I think it is in line with what NCL have offered before, like when the ship broke down outside of Melbourne. Link to comment Share on other sites More sharing options...
Dobby_The_Ship_Elf Posted October 9, 2019 #11 Share Posted October 9, 2019 Should have turned around and took em back the way they came ......... that'll learn em!! 😎 Link to comment Share on other sites More sharing options...
brian1 Posted October 9, 2019 #12 Share Posted October 9, 2019 (edited) 8 hours ago, SinbadThePorter said: From that I can see that UK passengers demand that cruise lines be held accountable for the weather. You would think most people would be grateful to be kept out of the path of a Cat 5 hurricane. That's an exaguration,cat 5 is the strength that destroyed New Orleans.When they reach European Atlantic waters they become storms.We did a similar itinerary recently.We sailed from Orkney in the remnants of another hurricane,cicumnavigated Iceland with 3 ports and 2 sea days back to Dublin in a storm force 10.The Captain ducked behind the Isle of Lewis and was only 3 hrs late for Dublin.The NCL Captain must have been a wuss,ours was a Pom,lol. Edited October 9, 2019 by brian1 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #13 Share Posted October 9, 2019 Some lines and some captains are much more cautious with how they skirt around storms or bad weather. Link to comment Share on other sites More sharing options...
brian1 Posted October 9, 2019 #14 Share Posted October 9, 2019 36 minutes ago, MicCanberra said: Some lines and some captains are much more cautious with how they skirt around storms or bad weather. We've only missed 1 port,Puntarenus in Chile.The Captain swerved into the fjords to avoid a storm.It turned out better as we got to see glaciers and whales.I heard Puntarenus is a bit of a dump anyway,lol. Link to comment Share on other sites More sharing options...
Docker123 Posted October 9, 2019 #15 Share Posted October 9, 2019 It is not the first passenger “mutiny” on Norwegian. https://www.insideedition.com/cruise-ship-passengers-stage-mutiny-after-theyre-bombarded-construction-noise-42235 Link to comment Share on other sites More sharing options...
The_Big_M Posted October 9, 2019 #16 Share Posted October 9, 2019 9 hours ago, Stickman1990 said: It’s weather related - not something they could forecast - and options are limited for alternate ports I want to sail on the cruise company you run - at least while it was still in business.... You’re very generous (with NCLs $$$) Well aware of the weather. But they're about delivering experiences, not just blaming something else. And given the magnitude of the mess, there's a lot of disgruntled passengers. 25% future discount is low in the scale of what has been granted at other times - in lesser circumstances. Not my dollars - just giving a fair estimate of damage. I could equally say you're very tight with NCLs $$$. Link to comment Share on other sites More sharing options...
The_Big_M Posted October 9, 2019 #17 Share Posted October 9, 2019 7 hours ago, banzaii said: I agree that we have seen greater compensation for less disruption from some other cruise lines. But now NCL is between a rock and a hard place. They cannot reward the mob mentality for fear of repeated behaviour whenever a port is missed. But here there were 5? original ports missed. Pretty exceptional circumstances. Link to comment Share on other sites More sharing options...
The_Big_M Posted October 9, 2019 #18 Share Posted October 9, 2019 7 hours ago, MicCanberra said: I think it is in line with what NCL have offered before, like when the ship broke down outside of Melbourne. Actually, they got $1000 PLUS the a 100% credit for a future cruise. Big difference. Link to comment Share on other sites More sharing options...
ilikeanswers Posted October 9, 2019 #19 Share Posted October 9, 2019 I am in two minds about these situation. I agree that it is a little unreasonable to hold a cruise line responsible for weather on the other hand as a cruise company they should be aware that their business is at the mercy of the weather and have different levels of compensation packages at the ready for different levels of disruption. A one size package is not going to fit all situations. And to be honest I am not a fan of credit for future anything compensation. At the end of the day a lot of people will not be in a position to take up such offers so it is really like not getting compensated at all. There should always be a monetary option for compensation even if it less value because it is better to have compensation you will use then compensation you will never touch. Link to comment Share on other sites More sharing options...
Frenchberet Posted October 9, 2019 #20 Share Posted October 9, 2019 Honestly, I’m surprised with the generosity of the cruise industry in general. My experiences with the airlines have not been very satisfying. Flight delayed or cancelled? Too bad for you. Hotel rooms overbooked? Good luck. I think NCL is being more than fair. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #21 Share Posted October 9, 2019 6 hours ago, Frenchberet said: Honestly, I’m surprised with the generosity of the cruise industry in general. My experiences with the airlines have not been very satisfying. Flight delayed or cancelled? Too bad for you. Hotel rooms overbooked? Good luck. I think NCL is being more than fair. Good point. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #22 Share Posted October 9, 2019 7 hours ago, ilikeanswers said: I am in two minds about these situation. I agree that it is a little unreasonable to hold a cruise line responsible for weather on the other hand as a cruise company they should be aware that their business is at the mercy of the weather and have different levels of compensation packages at the ready for different levels of disruption. A one size package is not going to fit all situations. And to be honest I am not a fan of credit for future anything compensation. At the end of the day a lot of people will not be in a position to take up such offers so it is really like not getting compensated at all. There should always be a monetary option for compensation even if it less value because it is better to have compensation you will use then compensation you will never touch. I agree, but then this way the cruise line can still get something out of it by building in a revenue stream at the cost of the compensation. People will likely have to spend more in order to take advantage of the future credit. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 9, 2019 #23 Share Posted October 9, 2019 8 hours ago, The_Big_M said: Actually, they got $1000 PLUS the a 100% credit for a future cruise. Big difference. Okay, I thought they had only got 50% FCC, for their cruise. Link to comment Share on other sites More sharing options...
Rare Stickman1990 Posted October 9, 2019 #24 Share Posted October 9, 2019 Just read this News Corp report on it - https://www.news.com.au/travel/travel-updates/incidents/passengers-launch-protest-as-cruise-ship-fails-to-stick-to-itinerary/news-story/be1c0eda7843e15ad6c9a415f9b74bf2? Couldn’t stop laughing at the Continual use of luxury or luxurious to describe the cruise...I guess for some it was Just what we need - more sensationalist reporting on cruises Link to comment Share on other sites More sharing options...
Brisbane41 Posted October 9, 2019 #25 Share Posted October 9, 2019 Firstly do you really believe anything you read in the media these days. A lot of this is probably a media beat-up about things that never really happened or have been exaggerated. Usually these sorts of protests are confined to small groups and easily disperse. A similar one happened on the Diamond Princess two years ago around Japan where a typhoon cancelled two ports and delayed others. The Captain had the protesters disembarked from the ship half way through the cruise and the rest of the passengers after that got future cruise credits and on board credits for missed ports. In my situation I really did not care that we were missing ports. I was enjoying the ship and having a great time. The majority of the passengers were having a great time. Its always a small minority that do these sorts of things and only the stupid and uneducated ones that protest because of the weather. Link to comment Share on other sites More sharing options...
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