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mat5664

RCL certificate

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I have just earned a Certificate for a Junior Suite.  I know that it's limited to certain cruises, but I was very surprised to see the first 10 cruises were for dates already past and the list only went up to March 2020 all ex US (I am UK based).  Even worse, when I called up, virtually none of the cruises listed had JS availability so I would have to downgrade or pay for an upgrade.

 

Is this usual - the casino manager onboard Explorer said he didn't understand why there were so many cruises listed in the past.  When you add in that I can't just take another vacation straight away, and JS availability was very rare, there really is very limited choice at all, other than to use the trade in value.  Doesn't seem right at all.

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14 hours ago, mat5664 said:

I have just earned a Certificate for a Junior Suite.  I know that it's limited to certain cruises, but I was very surprised to see the first 10 cruises were for dates already past and the list only went up to March 2020 all ex US (I am UK based).  Even worse, when I called up, virtually none of the cruises listed had JS availability so I would have to downgrade or pay for an upgrade.

 

Is this usual - the casino manager onboard Explorer said he didn't understand why there were so many cruises listed in the past.  When you add in that I can't just take another vacation straight away, and JS availability was very rare, there really is very limited choice at all, other than to use the trade in value.  Doesn't seem right at all.

 

It appears that the Certificates are prepared a few times per year and if you earn yours near the printing date all of the cruises are in the future.  If you earn it in the middle of the distribution period or worse, near the end, there will be less cruises left on the list.  I agree it's not the best system.  We went to redeem our JS certificate and as you stated, nearly all of the choices didn't have any JS cabins left.  We were fortunate to find one that we combined with another offer we received so we made an 11 night trip out of two separate offers.  With more and more players, I am finding that it is becoming somewhat more difficult to find the ideal booking when you are working from a limited listing of cruises.

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Having checked again today, none of my cruises has JS availability.  I actually earned over 20k points in the cruise (only needed 8k for a JS) and for that I can't book one cruise.  Disappointing.  I also have never received any email offers, and didn't even realise I earned PRIME last year except by accident.  When I enquired as to why I never received any communications from Club Royale, I was told it was because I was an 'international' (ie not US based) guest.  Don't get it.  If it wasn't for the fact their casinos are so rubbish, I'd go back to P&O.

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5 hours ago, mat5664 said:

Having checked again today, none of my cruises has JS availability.  I actually earned over 20k points in the cruise (only needed 8k for a JS) and for that I can't book one cruise.  Disappointing.  I also have never received any email offers, and didn't even realise I earned PRIME last year except by accident.  When I enquired as to why I never received any communications from Club Royale, I was told it was because I was an 'international' (ie not US based) guest.  Don't get it.  If it wasn't for the fact their casinos are so rubbish, I'd go back to P&O.

 

You could always appeal to the folks in Miami.  It doesn't seem right to be awarded something then not be able to use it.  It's not quite "bait and switch" but it seems to be getting close.  If CR can't or won't do anything, perhaps an inquiry to the Executive Resolution Team will get some results.  Send your inquiry to the President of the company or to the Executive Resolution Team in care of the President's or Chairman's office in Miami.

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The casino host is aware about this problem, but he always acts surprised

happens to me on every cruise with this certificates

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I've certainly learned my lesson here.  Next time I will stop playing if I hit 6000 points which is a Balcony cabin.  The JS certificate is a waste of time at 8000 points as you just can't book one and the extra 12000 points above that I earned are totally meaningless as Club Royale refuse to send offers to non UK based guests (quoting some non existent regulation).  Oh well.

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