Rare Cruise Raider Posted December 8, 2019 #1 Share Posted December 8, 2019 I've tried since yesterday to log into my personalizer and it keeps indicating it is down. It was supposed to be offline for two hours yesterday but, for me, it was down earlier than the scheduled downtime and I still cannot get into it. Is anyone else having this issue? 1 Link to comment Share on other sites More sharing options...
zetaome Posted December 8, 2019 #2 Share Posted December 8, 2019 Yes, I've been trying since this morning and am still getting the technical difficulties message. Hoping it is up soon! 1 1 Link to comment Share on other sites More sharing options...
fluffybunny22 Posted December 8, 2019 #3 Share Posted December 8, 2019 I was in it a little while ago. Link to comment Share on other sites More sharing options...
Rare Paula_MacFan Posted December 8, 2019 #4 Share Posted December 8, 2019 Same problem here -- unable to log into personalizer last night and today. 1 1 Link to comment Share on other sites More sharing options...
mthomp5 Posted December 8, 2019 #5 Share Posted December 8, 2019 Was able to get into Personalizer around an hour ago to make some flight seating changes. Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted December 8, 2019 Author #6 Share Posted December 8, 2019 Now, I can't even look up a cruise. I think it might be completely down. Oh well ... I am going to practice my patience. Too bad, I really wanted to check in, research and sign up for some excursions and get my air booked. Link to comment Share on other sites More sharing options...
hpeabody Posted December 8, 2019 #7 Share Posted December 8, 2019 (edited) I can't get it to let me log in using Firefox. It's been about a week like this. All it does is go to the blank log-in screen over and over again after I enter the required information. Anyone else have that kind of issue. Frustrating for me. Clearing cache and cookies makes no difference. I can only hope that someday soon they fix it. Edited December 8, 2019 by hpeabody 1 Link to comment Share on other sites More sharing options...
RMMariner Posted December 8, 2019 #8 Share Posted December 8, 2019 I can get on using Chrome. No go with Edge or Safari, but once you get on, prices etc. are not available. Been like this since last night. Did get on to the Personalizer for one of our booked cruises. Then not even that. Princess should really take a look at hiring some new website guys. Link to comment Share on other sites More sharing options...
sun&sea Posted December 9, 2019 #9 Share Posted December 9, 2019 Off and on since last night. When I change browsers it works. For a while! 2 Link to comment Share on other sites More sharing options...
rdsqrl Posted December 9, 2019 #10 Share Posted December 9, 2019 I was finally able to get on with Chrome -- and so happy I was! The EZAir fare on a nonstop back from LAX next month dropped almost $200, making it nearly $400 cheaper than AA direct. I nearly broke my fingers in my haste to type in my credit card number! That's pure windfall since I had already mentally spent the higher amount on airfare. Now, it'll be spend on London Lemonades and Chairman of the Boards (Chairmen of the Board? Chairmens of the Boards?). . . . And the last piece of cruise planning falls into place. I'm ready to go; only 12 more days! 1 Link to comment Share on other sites More sharing options...
coo359a2 Posted December 9, 2019 #11 Share Posted December 9, 2019 Has anyone called Princess to see what they have to say about this 1 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted December 9, 2019 Author #12 Share Posted December 9, 2019 2 minutes ago, coo359a2 said: Has anyone called Princess to see what they have to say about this I tried but was on hold for too long so gave up ... too impatient. Funny thing is, I checked it on my iPad instead of my laptop and got right in and checked in, booked my air and my internet package ... also looked at some excursions but nothing thrilled me. BTW, it still won't work on my laptop using Chrome or Edge ... but it works without fail on my iPad. I'm so not techie ... so this just baffles me. Link to comment Share on other sites More sharing options...
Rare geoherb Posted December 9, 2019 #13 Share Posted December 9, 2019 Thanks for the suggestion to try Chrome. That worked for me. I leave Tuesday on the CB and had not printed out my luggage tag and boarding pass yet. Link to comment Share on other sites More sharing options...
hpeabody Posted December 9, 2019 #14 Share Posted December 9, 2019 3 hours ago, Cruise Raider said: I tried but was on hold for too long so gave up ... too impatient. Funny thing is, I checked it on my iPad instead of my laptop and got right in and checked in, booked my air and my internet package ... also looked at some excursions but nothing thrilled me. BTW, it still won't work on my laptop using Chrome or Edge ... but it works without fail on my iPad. I'm so not techie ... so this just baffles me. Hmmmmmm. Interesting. I just tried my iPad and could log in as well. And, now the pricing is there. I just don't get it. Boggles my mind Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted December 9, 2019 Author #15 Share Posted December 9, 2019 2 minutes ago, hpeabody said: Hmmmmmm. Interesting. I just tried my iPad and could log in as well. And, now the pricing is there. I just don't get it. Boggles my mind Odd, huh?? I tried different browsers when some of the comments eluded that it might work. It didn't for me .. but I saw a great price on air and didn't want to miss out on it, so I just went out on a limb and tried logging in on my iPad. So glad it worked ... for me and for you! Link to comment Share on other sites More sharing options...
Rare Shelly97060 Posted December 9, 2019 #16 Share Posted December 9, 2019 Cannot get on the Princess site with my iPad. Link to comment Share on other sites More sharing options...
Thrak Posted December 9, 2019 #17 Share Posted December 9, 2019 (edited) Weird. Just tried to get on. Firefox gives me the technical difficulties popup box. Chrome worked fine. Very strange for sure. I always use Firefox. Edit: Okay. This is weird. I used my VPN to say I was in Hong Kong. Got in with Firefox. Logged out. Turned off VPN. Refreshed. Went back and logged in with Firefox. Either they just now fixed it or logging in from Hong Kong changed something or... I have no clue. Edited December 9, 2019 by Thrak Link to comment Share on other sites More sharing options...
Gracie115 Posted December 9, 2019 #18 Share Posted December 9, 2019 Still down this morning... Link to comment Share on other sites More sharing options...
pauon Posted December 9, 2019 #19 Share Posted December 9, 2019 Still down. Link to comment Share on other sites More sharing options...
Gitmo Posted December 9, 2019 #20 Share Posted December 9, 2019 "Houston (Princess)...we have a problem." Link to comment Share on other sites More sharing options...
riffatsea Posted December 9, 2019 #21 Share Posted December 9, 2019 Site is still down with Firefox. I don't use lots of different browsers so it better get fixed! Link to comment Share on other sites More sharing options...
rocklinmom Posted December 9, 2019 #22 Share Posted December 9, 2019 Oh for Pete's sake the website is still down this morning! Princess needs a better tech team. 2 Link to comment Share on other sites More sharing options...
Rare grouchomarx Posted December 9, 2019 #23 Share Posted December 9, 2019 Still busted. I wanted to print some luggage tags. Oh well. Link to comment Share on other sites More sharing options...
GottaLuvCruising Posted December 9, 2019 #24 Share Posted December 9, 2019 I had hoped Princess' tech team worked overnight so we could access their site this morning, but not yet. Link to comment Share on other sites More sharing options...
pms4104 Posted December 9, 2019 #25 Share Posted December 9, 2019 No go with Chrome Ok with Duck Duck Go Link to comment Share on other sites More sharing options...
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