kreidy Posted January 19, 2020 #176 Share Posted January 19, 2020 18 hours ago, twonpcb said: We will be sailing on Majesty out of New Orleans on 25 January. As things stand, there will be no diamond event in the VCL. As I understand, 3 drinks from the “approved” alcohol list will be loaded on my card every night. I enjoy a weekly vodka martini every Saturday and only wine other nights. Does anybody know if a vodka martini is included in the “approved” list of my 3 pre-loaded drinks? Just off the Majesty We had a diamond lounge carved out of the VC each night. No munchies. We still had three drinks on our cards after we left the lounge. Link to comment Share on other sites More sharing options...
ericfromri Posted January 19, 2020 #177 Share Posted January 19, 2020 Hi Pinnacle here. I can certify that on empress 3 drinks and 1 table of highest points gets dinner with captain or possibly hotel director one time. That ship was a total waste of time. Not very high quality of people out of Miami smoking drugs in their rooms. I would not ever go back to this ship Link to comment Share on other sites More sharing options...
twonpcb Posted January 20, 2020 #178 Share Posted January 20, 2020 7 hours ago, kreidy said: Just off the Majesty We had a diamond lounge carved out of the VC each night. No munchies. We still had three drinks on our cards after we left the lounge. So do you think they still have the DL event but just don’t advertise it? When you had your drinks in the VCL did they even swipe your card? Link to comment Share on other sites More sharing options...
kruzerci Posted January 20, 2020 #179 Share Posted January 20, 2020 7 minutes ago, twonpcb said: So do you think they still have the DL event but just don’t advertise it? When you had your drinks in the VCL did they even swipe your card? No. He has on the last cruise that had it. Link to comment Share on other sites More sharing options...
Retired LEO Posted January 20, 2020 #180 Share Posted January 20, 2020 They are currently having problems filling the ship. The prices are extremely cheap and the casino is now giving away a lot of cabins on several sailings through June. Link to comment Share on other sites More sharing options...
southeastsun Posted January 21, 2020 #181 Share Posted January 21, 2020 currently on MYJESTY, people are p----, especially d/d=/p in suites, only 3 on seapass card where d/d=/p or suite gets 3 drinks, question is why not suite and statues combined, really a major cluster. At least tonight the mixed drinks were a little more than the min. of 1 oz and 2 inch for wine. A number are looking at switching out to something else( Galvaston) or a couple have fully refundable and may go this route. Lots have emailed Bayley and crown anchor but no response yet. Apparently mgt o/b have not heard anything yet as a few asked me if i heard anything from Miami. Very short sighted unless they want to crush this ship and its customers. Waiters are really hurting as fewer in viking lounge and fewer drinks mean fewer tips. 1 Link to comment Share on other sites More sharing options...
kruzerci Posted January 21, 2020 #182 Share Posted January 21, 2020 10 hours ago, Retired LEO said: They are currently having problems filling the ship. The prices are extremely cheap and the casino is now giving away a lot of cabins on several sailings through June. Not shocked... They had a hard time filling Navigator and Serenade out of there a few years ago. Who wants to spend 7 nights with half of the days being sea days on the Majesty? Not many takers. I’ve never seen a ship with summer rates so low. I was surprised they released more sailings last month. Link to comment Share on other sites More sharing options...
Rare thrifty99 Posted January 21, 2020 Author #183 Share Posted January 21, 2020 On the Majesty now and spoke with C&A ambassador tonight. I asked what the official reason they were giving for eliminating the Happy Hour Event. He was very upset because he was not given any notice or asked for his input on the change. When he pushed back on how this would be received very negatively and potentially hurt sales on this ship, no one even had the courtesy to respond to his concerns. He said he had never seen such a lack of concern for Royal customers and for staff from the main office. The Viking Lounge has been almost empty the past 2 nights. There was a group there tonight that had a bunch of appetizers on individual plates and a large food tray sitting next to them I assumed they brought it all in on. It appeared they created their own Happy Hour event. 1 1 Link to comment Share on other sites More sharing options...
cgncruiser Posted January 21, 2020 #184 Share Posted January 21, 2020 That fits into their new one-way loyalty schemes: just ignore them darned C&A community. We did not receive any answer from our letters to M.Bayley and Director C&A. Communication and customer satisfaction at its best. Obviously Michael Bayley/his office is only interested in Asia/China business and Director C&A only in ""representation"-traveling Alright so they want their "loyal" customers have their own "canapes" fixed at Windjammer and bring it to the various lounges. Hilarious. 1 Link to comment Share on other sites More sharing options...
HSVcruiser01 Posted January 21, 2020 #185 Share Posted January 21, 2020 Finally, after more than a week, I received an answer from Miami, plus an email form M.B. office that they will get back to me ... This on is from office of C&A Director: "Hello xxxxxxx, Thank you for your email. We apologize for the delay in our response. As xxxx members of the Crown & Anchor Society, we especially value your patronage of Royal Caribbean International and appreciate this opportunity to respond to your concerns. Our Loyalty Ambassador, Molly Paolini, is responsible for making sure our Crown & Anchor Society program is running smoothly and is an enjoyable addition to our already amazing cruises. While she is not tasked specifically with assisting our valued guests with general inquires or booking requests, she has each one of you in mind, as she works with her team to maintain and improve our Crown & Anchor Society program. Please accept my most sincere apologies for any disappointment with not having a Diamond Event on the Majesty of the Seas. We realize that guests enjoy this time together, and we regret that we were not able to continue with this event. Rest assured that your feedback is valuable, and I have shared it with our operational teams for an internal review. While the findings of this review will remain internal, your comments will help guide us towards any changes we may make in the future. xxxxx, thank you for choosing Royal Caribbean International. We look forward to welcoming you onboard the Majesty of the Seas next month, and despite this issue, I hope you have a truly outstanding cruise vacation. Sincerely, Kevin Thistle Royal Guest Experience Management" Well, thanks for nothing ! 1 Link to comment Share on other sites More sharing options...
MX-5 Posted January 21, 2020 #186 Share Posted January 21, 2020 2 hours ago, HSVcruiser01 said: we regret that we were not able to continue with this event. "able"? ABLE ?!!!!!! The word should have been "willing". 😞 They are able to continue a nightly Diamond Event - they just aren't willing to continue. And it's not about the Viking Crown Lounge. They could easily host a nightly event in one of three EMPTY conference centers. Two of which offer fantastic ocean views. They hold 65 guests each. 3 Link to comment Share on other sites More sharing options...
MX-5 Posted January 22, 2020 #187 Share Posted January 22, 2020 Maybe RCCL will reconsider the nightly Diamond Event if the outcry from C&A is received en-mass. Anyone Diamond & above has an exclusive phone team at Royal. 800-526-9723 option #9. My call to express my concerns was documented and taken seriously enough to get transferred to the Resolutions Department, where I once again explained my issues to Otto - a senior representative. This isn't about the drinks or snacks, it's about a special place to commune with peers. It's also about tradition and consistency throughout the fleet. Even if the gears turn too slowly for my b/b/b sailings that start in 4 days, maybe it will be a wake-up call for Miami. So..... join me in this quest if you feel as strongly. 2 1 Link to comment Share on other sites More sharing options...
twonpcb Posted January 22, 2020 #188 Share Posted January 22, 2020 45 minutes ago, MX-5 said: Maybe RCCL will reconsider the nightly Diamond Event if the outcry from C&A is received en-mass. Anyone Diamond & above has an exclusive phone team at Royal. 800-526-9723 option #9. My call to express my concerns was documented and taken seriously enough to get transferred to the Resolutions Department, where I once again explained my issues to Otto - a senior representative. This isn't about the drinks or snacks, it's about a special place to commune with peers. It's also about tradition and consistency throughout the fleet. Even if the gears turn too slowly for my b/b/b sailings that start in 4 days, maybe it will be a wake-up call for Miami. So..... join me in this quest if you feel as strongly. I’m going to be on the 25 Jan sailing with you. Thanks for the phone #. I’ll make the call tomorrow..... 3 2 Link to comment Share on other sites More sharing options...
cgncruiser Posted January 22, 2020 #189 Share Posted January 22, 2020 (edited) Please keep us informed here when you guys are onboard And this is the answer from Michael Bayley's office: Hello xxxxx, Thank you for your patience. It is my pleasure to address your concerns on behalf of Mr. Bayley. I truly regret to learn of your concern regarding the Viking Crown Lounge. We sincerely appreciate your loyalty to us and it's never our intention to make you feel otherwise. We understand our guests enjoy this venue and even though it will not be the designated Diamond Club or utilized for Diamond events, guests are still welcome to enjoy their time there and get drinks at the bar. Nonetheless, our goal is to provide our guests the best experience and we appreciate your honest feedback. I apologize for any delay in the response to the email you sent to Molly’s attention. We hope that you can understand that many of our guests reach out to Molly with their feedback and as much as she would love to personally respond to all of our guests, she is not always able to do so. While Molly was not able to respond directly to your email, she did ask for a representative from our Guest Experience Management Department, Kevin Thistle, to respond on her behalf. xxx, thank you for being a xxxx member of our Crown & Anchor Society. We look forward to welcoming you onboard soon. Sincerely, Tiffany Gomez Royal Guest Experience Management Executive Team Blablabla, such letters are masterpieces for a role play in 1st semester human relations seminar. Edited January 22, 2020 by cgncruiser 1 Link to comment Share on other sites More sharing options...
TheSweetPotatoQueen Posted January 22, 2020 #190 Share Posted January 22, 2020 2 hours ago, cgncruiser said: Please keep us informed here when you guys are onboard And this is the answer from Michael Bayley's office: Hello xxxxx, Thank you for your patience. It is my pleasure to address your concerns on behalf of Mr. Bayley. I truly regret to learn of your concern regarding the Viking Crown Lounge. We sincerely appreciate your loyalty to us and it's never our intention to make you feel otherwise. We understand our guests enjoy this venue and even though it will not be the designated Diamond Club or utilized for Diamond events, guests are still welcome to enjoy their time there and get drinks at the bar. Nonetheless, our goal is to provide our guests the best experience and we appreciate your honest feedback. I apologize for any delay in the response to the email you sent to Molly’s attention. We hope that you can understand that many of our guests reach out to Molly with their feedback and as much as she would love to personally respond to all of our guests, she is not always able to do so. While Molly was not able to respond directly to your email, she did ask for a representative from our Guest Experience Management Department, Kevin Thistle, to respond on her behalf. xxx, thank you for being a xxxx member of our Crown & Anchor Society. We look forward to welcoming you onboard soon. Sincerely, Tiffany Gomez Royal Guest Experience Management Executive Team Blablabla, such letters are masterpieces for a role play in 1st semester human relations seminar. 🙄 What an insult to our intelligence. 4 1 Link to comment Share on other sites More sharing options...
TheSweetPotatoQueen Posted January 22, 2020 #191 Share Posted January 22, 2020 Just got off the phone with RC. Total waste of time. I voiced my grievance and gave her my name/email. She said to also say something to the LA on the ship, like that's going to help. Additionally, I asked her why some received email notifications while others(me) did not. And, another tidbit-she said that this is effective only on Majesty, not Empress(I've seen it mentioned on CC) I'll let you know if I receive an email. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted January 22, 2020 #192 Share Posted January 22, 2020 3 minutes ago, TheSweetPotatoQueen said: Just got off the phone with RC. Total waste of time. I voiced my grievance and gave her my name/email. She said to also say something to the LA on the ship, like that's going to help. Additionally, I asked her why some received email notifications while others(me) did not. And, another tidbit-she said that this is effective only on Majesty, not Empress(I've seen it mentioned on CC) I'll let you know if I receive an email. Empress has not had a Diamond event as far as I recall. So they are correct, Empress is not affected. 1 Link to comment Share on other sites More sharing options...
cruisegirl1 Posted January 22, 2020 #193 Share Posted January 22, 2020 Thrifty99- I understand your concerns or disappointment however, I and saddened of your comments of the Loyalty Ambassador conversation. He is a terrific person and I fear your comments may have hurt his reputation within the company. m 1 Link to comment Share on other sites More sharing options...
kruzerci Posted January 22, 2020 #194 Share Posted January 22, 2020 14 minutes ago, cruisegirl1 said: Thrifty99- I understand your concerns or disappointment however, I and saddened of your comments of the Loyalty Ambassador conversation. He is a terrific person and I fear your comments may have hurt his reputation within the company. m Oh please 🙄. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted January 22, 2020 #195 Share Posted January 22, 2020 On 1/18/2020 at 8:54 PM, Another_Critic said: According to the first quote, suites will get 3 drink vouchers. It was that way on Empress this past summer 1 Link to comment Share on other sites More sharing options...
Merion_Mom Posted January 22, 2020 #196 Share Posted January 22, 2020 In the past, swamping Miami with truckloads of letters of dissatisfaction has helped to reverse or alter policy changes. Keep your letter polite and to the point. Do not threaten to “never sail RC again”. They have no motivation to placate a non-customer. For email, mbayley@rccl.com snail mail address is on the website. FB Page is Royal Caribbean International no ranting - it’s counterproductive. 6 Link to comment Share on other sites More sharing options...
Rare thrifty99 Posted January 22, 2020 Author #197 Share Posted January 22, 2020 36 minutes ago, cruisegirl1 said: Thrifty99- I understand your concerns or disappointment however, I and saddened of your comments of the Loyalty Ambassador conversation. He is a terrific person and I fear your comments may have hurt his reputation within the company. m Don’t worry about that... Royal is too busy looking for other ways to cut services & reduce benefits and have no time to read my messages about his comments (not my comments). 2 1 Link to comment Share on other sites More sharing options...
davekathy Posted January 22, 2020 #198 Share Posted January 22, 2020 Also here is the C&A Email address. crownandanchor@rccl.com Link to comment Share on other sites More sharing options...
wl2cruise Posted January 22, 2020 #199 Share Posted January 22, 2020 On 1/20/2020 at 7:14 AM, Retired LEO said: They are currently having problems filling the ship. The prices are extremely cheap and the casino is now giving away a lot of cabins on several sailings through June. As expected. 1 Link to comment Share on other sites More sharing options...
TheSweetPotatoQueen Posted January 22, 2020 #200 Share Posted January 22, 2020 31 minutes ago, davekathy said: Also here is the C&A Email address. crownandanchor@rccl.com Thanks! Just emailed them. Link to comment Share on other sites More sharing options...
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