reece.twigg-white Posted January 8, 2020 #1 Share Posted January 8, 2020 Hi Everyone! Just logged into my peninsular club account for the first time since our December cruise, all my previous ones are logged but it is saying I have no future cruises booked, when in reality I have two booked. Is this normal / a glitch / wrong ? Many Thanks in advance! Reece Link to comment Share on other sites More sharing options...
kruzseeka Posted January 8, 2020 #2 Share Posted January 8, 2020 Have the same problem - or it was missing our future cruises when I last looked. Link to comment Share on other sites More sharing options...
Josy1953 Posted January 8, 2020 #3 Share Posted January 8, 2020 I spoke to the P&O call centre yesterday because we have some of our future cruises missing, they said it is a known glitch in the system and sent me an email listing our future cruises. Link to comment Share on other sites More sharing options...
Rupert2251 Posted January 8, 2020 #4 Share Posted January 8, 2020 This was the response from P&O when it was queried a while ago Good Afternoon,I am sorry to hear your future cruises are not reflecting on your account. Unfortunately, we are experiencing some issues and currently do not have a time frame for when this will be fixed.I would like to reassure you that your cruises are reflecting correctly on our system. Kind Regards,Kirsty & Yazzy | My Account Team | Carnival UK100 Harbour Parade | Southampton | Hampshire | SO15 1ST Link to comment Share on other sites More sharing options...
reece.twigg-white Posted January 8, 2020 Author #5 Share Posted January 8, 2020 That is great, thank you so much everyone! I love how helpful this board is :) Many Thanks Reece 1 Link to comment Share on other sites More sharing options...
ann141 Posted January 8, 2020 #6 Share Posted January 8, 2020 We are sailing on Oceana in just over a weeks time although our next cruise on our account according to P and O is Aurora in March!It also states on the cruise personaliser that there will be 14 casual evenings on the cruise on Oceana and on the itinerary lists a day at sea as 'arriving early morning and departing afternoon'!!I suspect that they have had to organise the new cruises on Oceana very quickly so there will be some admin errors.I am still taking my posh frocks! Link to comment Share on other sites More sharing options...
jeanlyon Posted January 8, 2020 #7 Share Posted January 8, 2020 My two cruises for 2020 are showing but 2 more for 2021 are missing. Link to comment Share on other sites More sharing options...
kruzseeka Posted January 8, 2020 #8 Share Posted January 8, 2020 (edited) 2 hours ago, ann141 said: We are sailing on Oceana in just over a weeks time although our next cruise on our account according to P and O is Aurora in March!It also states on the cruise personaliser that there will be 14 casual evenings on the cruise on Oceana and on the itinerary lists a day at sea as 'arriving early morning and departing afternoon'!!I suspect that they have had to organise the new cruises on Oceana very quickly so there will be some admin errors.I am still taking my posh frocks! Our friends were recently questioning formal nights on their Britannia cruise in April as it was showing every night as smart casual on the CP. A check on the P&O faq site brings up the list for each ship/cruise and it's the CP which is a mess across the board and not just a particular ship. Edited January 8, 2020 by kruzseeka Link to comment Share on other sites More sharing options...
ann141 Posted January 8, 2020 #9 Share Posted January 8, 2020 18 minutes ago, kruzseeka said: Our friends were recently questioning formal nights on their Britannia cruise in April as it was showing every night as smart casual on the CP. A check on the P&O faq site brings up the list for each ship/cruise and it's the CP which is a mess across the board and not just a particular ship. Thanks.I thought it was perhaps just Oceana but obviously not! Link to comment Share on other sites More sharing options...
Rupert2251 Posted January 8, 2020 #10 Share Posted January 8, 2020 Don't get your My PO Cruises which is the old CP mixed up with your My Account, they are two different things!! Link to comment Share on other sites More sharing options...
jeanlyon Posted January 9, 2020 #11 Share Posted January 9, 2020 Yes but that's Cruise Personaliser, not your Account. The fact remains that all my cruises should be listed in my Account not just the upcoming 2. Link to comment Share on other sites More sharing options...
Les_ldh Posted January 9, 2020 #12 Share Posted January 9, 2020 1 hour ago, jeanlyon said: Yes but that's Cruise Personaliser, not your Account. The fact remains that all my cruises should be listed in my Account not just the upcoming 2. It’s the same for me Jean. Only this years two are showing and nothing for next year. Hopefully they’ll fix it.... eventually. Les. 1 Link to comment Share on other sites More sharing options...
Spike11 Posted September 24, 2020 #13 Share Posted September 24, 2020 Just gone on to my account and all future cruises now show - they seem to have updated the software. There are still some slight anomalies, but still progress - at last! 2 1 Link to comment Share on other sites More sharing options...
jaydee6969 Posted September 24, 2020 #14 Share Posted September 24, 2020 (edited) 7 minutes ago, Spike11 said: Just gone on to my account and all future cruises now show - they seem to have updated the software. There are still some slight anomalies, but still progress - at last! Well that's an improvement, much cleaner page and all past and future cruises listed. Well done P&O/Carnival IT team. added. Mind you I did expect to be taken to the my.pocruises link for the future cruises. Perhaps that will be editied in the future. Edited September 24, 2020 by jaydee6969 Link to comment Share on other sites More sharing options...
jeanlyon Posted September 24, 2020 #15 Share Posted September 24, 2020 It has been like it for 18 months. My 2021 cruises are not showing. Link to comment Share on other sites More sharing options...
jaydee6969 Posted September 24, 2020 #16 Share Posted September 24, 2020 Mind you, it has stopped working for me already.🤣 Link to comment Share on other sites More sharing options...
Spike11 Posted September 24, 2020 #17 Share Posted September 24, 2020 Unfortunately stopped working for me as well. Looks like we’ve broken it! 1 Link to comment Share on other sites More sharing options...
terrierjohn Posted September 24, 2020 #18 Share Posted September 24, 2020 45 minutes ago, Spike11 said: Unfortunately stopped working for me as well. Looks like we’ve broken it! I no longer have a listing for future cruises, only Details, Preferences, Loyalty and Cruise History, and the latter 2 both say, "something happened please try later". Link to comment Share on other sites More sharing options...
Manx buoy Posted September 24, 2020 #19 Share Posted September 24, 2020 2 hours ago, jeanlyon said: It has been like it for 18 months. My 2021 cruises are not showing. I looked earlier and was showing next years cruises including the one that’s been cancelled 🤦♂️ Link to comment Share on other sites More sharing options...
jaydee6969 Posted September 24, 2020 #20 Share Posted September 24, 2020 (edited) Looks like it is temporarily working again for me. Edited September 24, 2020 by jaydee6969 Link to comment Share on other sites More sharing options...
terrierjohn Posted September 24, 2020 #21 Share Posted September 24, 2020 Still not working for me. Link to comment Share on other sites More sharing options...
purplesea Posted September 24, 2020 #22 Share Posted September 24, 2020 Just checked mine. I have 2 booked for 2021, August and November, but only the November 1 is showing. Link to comment Share on other sites More sharing options...
Bin man Posted September 24, 2020 #23 Share Posted September 24, 2020 Just had a look at mine .Seems they have changed the site again see my details ok but there is nothing on the past cruises part and no future cruises listed guess they are working on the new set up Link to comment Share on other sites More sharing options...
Spike11 Posted September 25, 2020 #24 Share Posted September 25, 2020 Seems to be back working again now - with all future and past cruises showing in the new format. I did have to log out and back in again though. Link to comment Share on other sites More sharing options...
Bin man Posted September 25, 2020 #25 Share Posted September 25, 2020 Yes checked it on my pc this morning and is up and running so checked my tablet and it looks as if everything is up and running correctly so job done Link to comment Share on other sites More sharing options...
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