Difficulty Paying online?

[HippyandCarrots]

I've been trying to post a payment through my on board account towards our October cruise, but it keeps giving me an alert saying they're unable to process, and that it's an issue on their end.  Is anyone else having this problem?

 

I just noticed today that my cruise booking as a status that says "Paid in full" although it's clearly not the case.

 

Has anyone paid online, or do I have to call in?

[happygolucky62]

I paid in full last week and near the top of my Account page, it said Paid in Full but when I scrolled down a bit, it showed my balance due.

i paid it online. See if there is another area to click on to make the payment.

[garymfreedman]

Their tech on their website is 2nd to none-As the WORST of all time.  Just call Sailor Services and you can make a payment...

[pcalv]

The issue about showing "Paid in full" when it is not paid in full, ie. deposit is known to their team.  They say they are working on a fix sometime in January.  As Gary said,  their sailor services reps are very helpful.

[HippyandCarrots]

I got it to go through yesterday, so it's working now!