Problems with Ponant website

[Big Timber]

I recently booked my first cruise with Ponant.  Later I went to the website to register.  After doing so it indicated that I had no bookings.  I could find no place to enter my booking.  The next day I returned to the website and tried to log in but got a message that my email address and password didn't match or I had no account.  When I tried to reregister I was told that I was already registered.  I sent an email to Ponant about it.  The next day I got a response with a temporary password.  I got onto my account, changed the temporary password to my original one and still it indicated that I had no bookings.  Today I tried to get on my account and again got the message that I was either not registered or that my email address and my password did not match.  Am I the only person who cannot figure out the logistics of the Ponant website?  

[utexplore]

You are not the only one.  Ponant's website is awful.  

[AussieBoyTX]

There was a major refurbishment to the Ponant website on Thursday. There are some broken links and broken functionality. 

[HappyInVan]

Just tried to book a cruise to Iceland. Not just broken links. The order process was designed by monkeys and supervised by idiots.

[Pirateskigirl]

It's a very unfriendly website and hard to navigate.  

[resistk]

Tried to find how to contact them by phone, apparently thay have none in the US.

[utexplore]

4 minutes ago, resistk said:

Tried to find how to contact them by phone, apparently thay have none in the US.

1 888 400 1082

[resistk]

Thanks

[jonikal]

Their new website is as inefficient as the old one - not at all user friendly. Finally gave up and phoned in.  Rule No 1 - make the website functional,  it's an important first impression issue for the company and will avoid frustrated clients. 

[resistk]

us.ponant.com won't load at all on Firefox but works fine on MS.

[resistk]

Are these people still in business?  This is what the website looks like:

 

[AussieBoyTX]

It is working for me on Safari.

 

[Host Jazzbeau]

Works for me on Chrome, Firefox and Safari.  Maybe they only like Les Macs...