Cunard's Coronavirus Cancellations/Refunds (Merged threads)

[ATLJC]

2 minutes ago, Canuker said:

I imagine the point made above has already been addressed by someone (if so, my apologies for repetition).
If not, it needs to be said that Cunard's on board accounts are always (repeat, always) kept in US$, regardless of the origin of the passenger or currency of the booking contract. Live in Timbuktu and booked in Greek drachma with a travel agent in Fiji? Your onboard a/c will be in US$.

Good to know - thank you!!

[T5LHR]

2 hours ago, hypercafe said:

Just read where US is thinking of restrictions on travel to and from Europe. So much for the QM crossings

 

Can you post a link or origin for this? 

 

Given that one of the main stays of Cunard business and many people on the Cunard boards discussions is around the TAs, you can't just chuck a statement out like that not say where it has come from. 

[Vogatrice]

2 hours ago, Bedruthen said:

With a saver fare, you don’t get to choose a cabin number

 

oh, that's good then. I did choose our cabin. Well, back to waiting for the next news bulletin. Thanks for the clarity.

[samiam1]

40 minutes ago, T5LHR said:

 

Can you post a link or origin for this? 

 

Given that one of the main stays of Cunard business and many people on the Cunard boards discussions is around the TAs, you can't just chuck a statement out like that not say where it has come from. 

https://www.cnn.com/2020/03/11/politics/cucinelli-us-travel-restrictions-europe/index.html

[Meliador]

1 hour ago, T5LHR said:

 

Can you post a link or origin for this? 

 

Given that one of the main stays of Cunard business and many people on the Cunard boards discussions is around the TAs, you can't just chuck a statement out like that not say where it has come from. 

President Trump, .2 min ago on national TV in the US. . No more flights from EU as of Friday for the next 30 days. UK not impacted for the time being. Situation periodically reassessed.

Edited March 12, 2020 by Meliador

[Canuker]

If / when anyone reads anything definitive from Cunard North America about these or similar concessions and options, do please let us know here at this thread and, if possible, provide a link to the source of the information.
Thank you in advance.

[Meliador]

https://www.cnn.com/world/live-news/coronavirus-outbreak-03-11-20-intl-hnk/index.html

 

https://www.wsj.com/articles/coronavirus-outbreak-prompts-trump-to-question-europe-travel-restrictions-11583971156?mod=hp_lead_pos1

 

 

Edited March 12, 2020 by Meliador

[Canuker]

5 minutes ago, Meliador said:

Pres. Trump, .2 min ago on national TV in the US. . No more flights from EU as of Friday for the next 30 days. UK not impacted for the time being. Situation periodically reassessed.

As if Heathrow wasn't a zoo already.

[JohnoClark]

Option:

40 percent refund and 60 percent credit.

 

Within the 42 day window.  We have trip cancellation insurance which covers us but wondering if they would require taking the credit - versus cancelling the trip and getting a 100 percent refund from the Insurance Company.  Lots of uncertainy what travel will be like in 2021

 

Any insights

[Glamorkat]

10 minutes ago, JohnoClark said:

Option:

40 percent refund and 60 percent credit.

 

Within the 42 day window.  We have trip cancellation insurance which covers us but wondering if they would require taking the credit - versus cancelling the trip and getting a 100 percent refund from the Insurance Company.  Lots of uncertainy what travel will be like in 2021

 

Any insights

What type of insurance? Unless you have Cunard Care or Cancel for Any reason, all other insurance is void once it is issued as a pandemic. Cunard Care ironically will only give you 75% FCC so the 40/60 option is a better deal unless you have a qualifying reason. Cancel for any Reason insurance will pay up to 75% of un-recoved cost if your lucky. I've been fighting battles and weighing options all day today so I'm right there w/ you. 

Edited March 12, 2020 by Glamorkat

[Lakesregion]

2 hours ago, T5LHR said:

 

Can you post a link or origin for this? 

 

Given that one of the main stays of Cunard business and many people on the Cunard boards discussions is around the TAs, you can't just chuck a statement out like that not say where it has come from. 

President of the US announced at 8 pm this evening that as of Friday March 13 all travel to and from Europe except England is prohibited except for US citizens wishing to return home. 

[Vogatrice]

12 minutes ago, Lakesregion said:

President of the US announced at 8 pm this evening that as of Friday March 13 all travel to and from Europe except England is prohibited except for US citizens wishing to return home. 

Not to Europe. Only from Europe.

[Lakesregion]

37 minutes ago, Vogatrice said:

Not to Europe. Only from Europe.

Correct. We are happy to have those wishing to leave the country do so. Only if you need to return that might be difficult.  In addition to what the Federal Government does the states can also close ports and NY and Massachusetts have declared states of emergency. So you may not be able to dock in wither of those two states. Maybe Cunard can change up their scheduled runs to leave from Canada and return there.

[Coathanger]

Cunard have updated their FAQ so the excluded voyages are expanded to QM2 and QV but only apply to the onboard spending money offer. 

 

Given the excellent prices on the extended Australian season for QE this exclusion is fair.

Are there any exclusions to the offer?

The onboard spending money offer is NOT available to guests booked on the following voyages M008A, M008B, M009, M009A, Q009N, Q010N, Q011N, Q012N, Q013B, Q015N, Q015C, Q016N, V009 and V009A.

[lissie]

38 minutes ago, Coathanger said:

Cunard have updated their FAQ so the excluded voyages are expanded to QM2 and QV but only apply to the onboard spending money offer. 

 

Given the excellent prices on the extended Australian season for QE this exclusion is fair.
 

 

 

Now that's interesting - that implies that the ability to cancel the cruise is available to those of us on those cruises - interesting 

[VK3DQ]

22 minutes ago, lissie said:

 

Now that's interesting - that implies that the ability to cancel the cruise is available to those of us on those cruises - interesting 

 

 

Yes I noticed that ,,we are holding out as long as possible we wont get the same cruise at the price again , so we want to go as booked

 

Regards

John

[bazzaw]

Anybody know why some of the QV and QM2  cruises are excluded from this new policy???? I think I understand why the QE cruises have been excluded.

[VK3DQ]

13 minutes ago, bazzaw said:

Anybody know why some of the QV and QM2  cruises are excluded from this new policy???? I think I understand why the QE cruises have been excluded.

Hi 

 

It appears that you can cancel and get a Future cruise credit ..but not cash ..

 

Also you can go as booked but dont get the extra OBC 

 

Thats my take on things

 

Regards

John

[gkbiiii]

So US & UK Transatlantics can continue, just as air travel to the UK?

[Colin_Cameron]

3 hours ago, lissie said:

 

Now that's interesting - that implies that the ability to cancel the cruise is available to those of us on those cruises - interesting 

Unfortunately not.

 

M008A leaves on Saturday. So NO refund, NO future credit, and NO additional obc.

[exlondoner]

5 hours ago, Lakesregion said:

President of the US announced at 8 pm this evening that as of Friday March 13 all travel to and from Europe except England is prohibited except for US citizens wishing to return home. 

I know this may seem pedantic to those from other nations, but the place concerned is the UK, not England, and in this case the difference is important.

[Colin_Cameron]

5 hours ago, Lakesregion said:

President of the US announced at 8 pm this evening that as of Friday March 13 all travel to and from Europe except England is prohibited except for US citizens wishing to return home. 

Looks like any non-US citizens on QM2 World Cruise (to NY) will have to leave in Cape Town as Tenerife and Madeira are both less than 14 days before NY.

[longton]

Cunard may decide to cancel stops in Tenerife (Spain) and Madeira (Portugal) and so go Cape Town - Walvis Bay - Southampton.

 

But the President's order is for 30 days. Stops in Tenerife and Madeira are 13 and 14 April, so just outside. Of course the order could well be extended as things develop.

Edited March 12, 2020 by longton
Forgot something

[sogne]

1 hour ago, longton said:

Cunard may decide to cancel stops in Tenerife (Spain) and Madeira (Portugal) and so go Cape Town - Walvis Bay - Southampton.

 

But the President's order is for 30 days. Stops in Tenerife and Madeira are 13 and 14 April, so just outside. Of course the order could well be extended as things develop.

Funchal Port banning cruise ships apparently

[lissie]

4 hours ago, VK3DQ said:

Hi 

 

It appears that you can cancel and get a Future cruise credit ..but not cash ..

 

Also you can go as booked but dont get the extra OBC 

 

Thats my take on things

 

Regards

John

 

I agree that's my reading of it too. Doesn't seem unreasonable TBH. I'd like to  take  the cruise its crazy cheap -and at the pace of developments at the moment the 9 May is a loooong time away