Problem receiving notifications

[Blizzard54]

On 6/22/2020 at 9:39 AM, CC Help Jenn said:

At this time we are having an email provider issue. The issue appears to be limited to hotmail/outlook/yahoo accounts that use a shared email blocklist. We have a ticket in with our email provider who are currently working on the concern and hope to have it resolved soon.

I have not received any email notices for a couple weeks now.  I have a comcast account. 

[Dixe Lee]

Since first posting this thread I had several weeks without any notifications and in the meantime I had changed my email to my husband’s, started getting notifications and then recently changed my email back to mine and am now getting notifications. It is great 😁 but not sure what or why this is now working for me.

[ranchette]

I am not receiving notifications on my email.  How can I fix this?

[LuCruise]

Notifications started working again last week, but as of yesterday stopped again.  Anyone else?

[Dixe Lee]

This is the first I have gotten in a week but saw posts that I should have been notified of and did not.

[CC Help Jenn]

From what I understand the same email provider issue mentioned prior may have cropped up again.

 

I will update when I have more info

[ranchette]

I have not received any notifications in my emails in a very long time

[h20skibum]

None of mine started again.  Haven’t received any since June 10th. 

[Stickman1990]

On 6/1/2020 at 12:47 AM, Stickman1990 said:

I am not receiving notifications - is anyone else having the same problem? 

I gave up trying to resolve this with CC earlier this year - and lo and behold yesterday the notification emails have restarted

No changes at my end so I wonder what CC has done at their end

Hopefully it stays working going forward 

[Host Kat]

3 minutes ago, Stickman1990 said:

I gave up trying to resolve this with CC earlier this year - and lo and behold yesterday the notification emails have restarted

No changes at my end so I wonder what CC has done at their end

Hopefully it stays working going forward 

 

See Jenn's post on another thread:

 

Perhaps they started "tinkering" with it yesterday.  

 

Edited September 2, 2020 by Host Kat
Typo due to fat fingers & skinny laptop keys!

[CC Help Jenn]

We were tinkering the other day and what we did could have started some notifications back up.

 

Since they are currently working let's try to keep them that way.  I suggest having your notifications so that they do not overwhelm your email provider --- part of the problem is email providers marking or treating our email as spam due to certain behaviors.

 

This could include:

A person deleting multiple emails without reading them

Marking the email as spam (even if by accident)

Possibly receiving many emails in a short period of time (think instant notification - active thread) they may kick the email back

 

My suggestion to start, if you normally receive many many notifications:

• First Make sure that our email is added to your safe senders list.  cruisecritic@invisioncloudcommunity.com and community@cruisecritic.com 
• If it works for you, Choose the notification setting that states: Only send one email notification for content I follow until I revisit the community.  You can find your settings here: https://boards.cruisecritic.com/notifications/options/
• Make sure you open and read some of the emails 😉  Deleting without reading can make the email provider think that you don't want those emails

Hope this helps