fisher joe Posted February 12, 2020 #1 Share Posted February 12, 2020 recently sailed..had roommate as a no show...taxes/port fees were reimbursed however was only given 7 C&A points...I thought I read on here you would receive double points...called and was told the only way I could have received double points would be to have cancelled roommate at least 14 days in advance and at that time cruise rate would have been reprice with me paying 200% as a solo...Is this everyones past experience??? Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted February 12, 2020 #2 Share Posted February 12, 2020 17 minutes ago, fisher joe said: recently sailed..had roommate as a no show...taxes/port fees were reimbursed however was only given 7 C&A points...I thought I read on here you would receive double points...called and was told the only way I could have received double points would be to have cancelled roommate at least 14 days in advance and at that time cruise rate would have been reprice with me paying 200% as a solo...Is this everyones past experience??? Call again, I've been a no show twice and wife got points 3 Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 12, 2020 #3 Share Posted February 12, 2020 Make sure that you are calling C&A at 800.526.9723 Link to comment Share on other sites More sharing options...
Rare twangster Posted February 12, 2020 #4 Share Posted February 12, 2020 I have cruised with a noshow companion. Didn't call or cancel. After the cruise I got double points, triple in a suite. Link to comment Share on other sites More sharing options...
molly361 Posted February 12, 2020 #5 Share Posted February 12, 2020 Call again Link to comment Share on other sites More sharing options...
fisher joe Posted February 13, 2020 Author #6 Share Posted February 13, 2020 called again..they still seem to have different rules for a no show as compared to a cancellation...however asked for a supervisor and within 1 minute they gave me the extra seven points...checked account on website ten minutes later and the points were there... 5 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted February 13, 2020 #7 Share Posted February 13, 2020 54 minutes ago, fisher joe said: called again..they still seem to have different rules for a no show as compared to a cancellation...however asked for a supervisor and within 1 minute they gave me the extra seven points...checked account on website ten minutes later and the points were there... Glad you got it sorted out Link to comment Share on other sites More sharing options...
royalnewbie Posted February 13, 2020 #8 Share Posted February 13, 2020 I have this issue as well and spoke to a supervisor and still will not award the additional point per night. Thought I would as the C&A rep onboard the Symphony this coming week. Link to comment Share on other sites More sharing options...
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