Monarch

[tcb13]

Hi! My daughter and I are traveling to Europe for the first time for a cruise to the Fjords of Norway. Any advice is appreciated, because we don’t know what we don’t know!

My specific questions for starters:

- Our cruise leaves Berlin on May 30...what weather should we pack for?

- What type of cuisine should we be prepared for?

- I have only ever done Caribbean cruises before...what should I expect to be the same/different?

- Are the walls and doors of the cabins metal?

- Gratuities are included in our all-inclusive package, but how much EXTRA should I plan on for tipping?

 

Thank you in advance!

 

 

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[Plato123]

As far as cuisine goes, it will be good and Spanish accented.  I posted a menu in this forum from a January Caribbean cruise on the Monarch, and I expect it will be the same as a Med cruise because it was marked "Europe" on the back.

The walls and doors are metal.

Tips are up to you, and if service is good we normally tip our cabin attendant and maybe a good dining room waiter, but otherwise we don't.  

[2CoolCanucks]

Has anyone found out yet what Pullmantur has said about the corona virus? 
 

 

[Plato123]

2 hours ago, 2CoolCanucks said:

Has anyone found out yet what Pullmantur has said about the corona virus? 
 

 

From their website translatted by Google:

 

HEALTH PROTOCOLS RELATED TO COVID-19

March 4, 2020

At Pullmantur Cruises we are constantly monitoring the development of Covid-19 in order to adjust the performance protocols: the safety of our passengers and crew members is always our top priority.

Right now, all our efforts are focused on implementing and updating the different preventive measures adopted by the company.

In this way, and following the guidelines and procedures established by our Group and medical team, we have reinforced the protocols carried out to this day. These are based on the indications issued by different organizations, among which are the Centers for Disease Control and Prevention (CDC), the World Health Organization and other public health authorities.

Thus, and following the guidelines and procedures established by our Group and medical team, until further notice and regardless of nationality, we are obliged to cancel the cruise / deny boarding to :

1. All those persons who have traveled in the last 15 days “from”, “to” or “through” China, Hong Kong, Macao, Iran, South Korea and the Italian regions of Lombardy, Veneto and Emilia-Romagna .

2. All those who have been in contact with people who have traveled in the last 15 days “from”, “to” or “through” China, Hong Kong, Macao, Iran, South Korea and the Italian regions of Lombardy, Veneto and Emilia-Romagna.

All those people who feel unwell or have flu symptoms.

The days - counted as full days - will be calculated from the expected date of shipment.

In addition, we will proceed to carry out medical checks before shipment to all those people who in the last 15 days :

1. Have traveled "from", "to" or "through" Japan, Singapore, Thailand and Italy (all regions except Lombardy, Veneto and Emilia-Romagna).

2. Do not be sure if you were in contact with people who have traveled “from”, “to” or “through” China, Hong Kong, Macao, Iran, South Korea, Japan, Singapore, Thailand and Italy.

Boarding will be denied to those who have a fever or have low blood oxygen levels during the medical check-up.

On board we have rigorous medical protocols that we would activate in the event that any of our passengers or crew members were ill during the cruise. These include professional medical treatment, isolation of sick people, intensification of cleaning procedures, air filtration and disinfection.

Denial of boarding / cancellation for any of the above reasons (health protocols related to coronavirus)

We will proceed to reimburse the amount paid to Pullmantur Cruises to all those who cannot make their trip for any of the reasons stated above. To access your refund, you must present the corresponding supporting documents that will be validated by Pullmantur Cruises.

Those who cancel their trip because they feel unwell or have flu symptoms should provide a medical certificate issued by a specialist. Those issued by a family or general practitioner will not be valid.

We ask our clients to follow the guidelines set at all times by the competent health authorities in relation to COVID19 in their place of residence.

We will also offer you a 50% bonus of your reservation (calculated on the cabin rate), provided that the hiring takes place before December 31, 2020.

Both steps will be carried out following the usual procedures.

Cancellation for reasons other than coronavirus related health protocols

All those people who want to cancel their cruise for reasons other than those described above (health protocols related to the coronavirus) must pay the corresponding cancellation fees.

[tcb13]

As far as cuisine goes, it will be good and Spanish accented.  I posted a menu in this forum from a January Caribbean cruise on the Monarch, and I expect it will be the same as a Med cruise because it was marked "Europe" on the back.
The walls and doors are metal.
Tips are up to you, and if service is good we normally tip our cabin attendant and maybe a good dining room waiter, but otherwise we don't.  

Thank you so much!


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[tcb13]

From their website translatted by Google:

 

HEALTH PROTOCOLS RELATED TO COVID-19

March 4, 2020

At Pullmantur Cruises we are constantly monitoring the development of Covid-19 in order to adjust the performance protocols: the safety of our passengers and crew members is always our top priority.

Right now, all our efforts are focused on implementing and updating the different preventive measures adopted by the company.

In this way, and following the guidelines and procedures established by our Group and medical team, we have reinforced the protocols carried out to this day. These are based on the indications issued by different organizations, among which are the Centers for Disease Control and Prevention (CDC), the World Health Organization and other public health authorities.

Thus, and following the guidelines and procedures established by our Group and medical team, until further notice and regardless of nationality, we are obliged to cancel the cruise / deny boarding to :

1. All those persons who have traveled in the last 15 days “from”, “to” or “through” China, Hong Kong, Macao, Iran, South Korea and the Italian regions of Lombardy, Veneto and Emilia-Romagna .

2. All those who have been in contact with people who have traveled in the last 15 days “from”, “to” or “through” China, Hong Kong, Macao, Iran, South Korea and the Italian regions of Lombardy, Veneto and Emilia-Romagna.

All those people who feel unwell or have flu symptoms.

The days - counted as full days - will be calculated from the expected date of shipment.

In addition, we will proceed to carry out medical checks before shipment to all those people who in the last 15 days :

1. Have traveled "from", "to" or "through" Japan, Singapore, Thailand and Italy (all regions except Lombardy, Veneto and Emilia-Romagna).

2. Do not be sure if you were in contact with people who have traveled “from”, “to” or “through” China, Hong Kong, Macao, Iran, South Korea, Japan, Singapore, Thailand and Italy.

Boarding will be denied to those who have a fever or have low blood oxygen levels during the medical check-up.

On board we have rigorous medical protocols that we would activate in the event that any of our passengers or crew members were ill during the cruise. These include professional medical treatment, isolation of sick people, intensification of cleaning procedures, air filtration and disinfection.

Denial of boarding / cancellation for any of the above reasons (health protocols related to coronavirus)

We will proceed to reimburse the amount paid to Pullmantur Cruises to all those who cannot make their trip for any of the reasons stated above. To access your refund, you must present the corresponding supporting documents that will be validated by Pullmantur Cruises.

Those who cancel their trip because they feel unwell or have flu symptoms should provide a medical certificate issued by a specialist. Those issued by a family or general practitioner will not be valid.

We ask our clients to follow the guidelines set at all times by the competent health authorities in relation to COVID19 in their place of residence.

We will also offer you a 50% bonus of your reservation (calculated on the cabin rate), provided that the hiring takes place before December 31, 2020.

Both steps will be carried out following the usual procedures.

Cancellation for reasons other than coronavirus related health protocols

All those people who want to cancel their cruise for reasons other than those described above (health protocols related to the coronavirus) must pay the corresponding cancellation fees.

This is very scary, for those of us traveling from the US. But we are even mor concerned about being quarantined.


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[2CoolCanucks]

Has anyone else read the cancellation policy of Pullmantur? There are some sites saying that they fall under the Royal Caribbean policy, the new one being that one can cancel up to 48 hours  before sailing and get a Full credit. 
Can anyone confirm this?
From a press release dated March 6, 2020 

 

 

 

Edited March 7, 2020 by 2CoolCanucks

[gbearman]

19 hours ago, tcb13 said:

This is very scary, for those of us traveling from the US. But we are even mor concerned about being quarantined.


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In raw numbers, the only port with a virus patient is Costa Rica with one. It's safer than staying in the US.

[jaykayham]

On 3/2/2020 at 4:13 AM, tcb13 said:

- Our cruise leaves Berlin on May 30...what weather should we pack for?

 

Ahh, Berlin is nowhere near the seas... 

 

You may fly in (hopefully) to Berlin - but the cruise is leaving from the port city of Rostock!