“Cruise With Confidence”- cancellations up to 48 hours before sailing

[dkjretired]

New Press release just received which applies to Celebrity.

 

With COVID-19 adding uncertainty to travel plans around the world, Royal Caribbean Group said it will give guests greater control over their vacation decisions, allowing guests to cancel cruises as late as two days before departure.

The "Cruise With Confidence" policy allows guests on Royal Caribbean International, Celebrity Cruises, Azamara and Silversea to cancel up to 48 hours before a sailing. Guests will receive a full credit for their fare, usable on any future sailing of the guest's choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

"Our previous policy set earlier deadlines for guests to cancel their cruises, and that added unnecessary stress," said Richard Fain, the company's chairman and CEO. "Trying to guess a month or more in advance where areas of concern about coronavirus might be is challenging for medical experts, much less a family preparing for vacation.

"When circumstances are as fast-changing as they have been recently, it's good to know you have the option to take a rain check," Fain said. "We think putting more control in our guests' hands helps them make informed decisions about whether to keep their existing vacation plans or trade out for a more convenient time or itinerary."  

In addition to easing concerns for booked guests, Fain said the policy would also give consumers more confidence in making new bookings, knowing that they could later adjust their plans without penalty.

The policy applies to all cruises with a sailing date on or before July 31, 2020, and will be offered by the company's global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea. Full details of the "Cruise with Confidence" policy can be found at the respective brand websites.

Royal Caribbean Cruises Ltd. (NYSE: RCL) is a global cruise vacation company that controls and operates four global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea Cruises. We are also a 50% joint venture owner of the German brand TUI Cruises and a 49% shareholder in the Spanish brand Pullmantur Cruceros. Together these brands operate a combined total of 61 ships with an additional 17 on order as of December 31, 2019. They operate diverse itineraries around the world that call on all seven continents. Additional information can be found on www.royalcaribbean.com, www.celebritycruises.com, www.azamara.com, www.silversea.com, www.tuicruises.com, www.pullmantur.es, or www.rclinvestor.com.

 

[Arubalisa]

https://presscenter.rclcorporate.com/press-release/72/royal-caribbean-group-adopts-ldquocruise-with-confidencerdquo-policy-allowing-cancellations-up-to-48-hours-before-sailing/

"The policy applies to all cruises with a sailing date on or before July 31, 2020, and will be offered by the company’s global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea. Full details of the “Cruise with Confidence” policy can be found at the respective brand websites."

Edited March 6, 2020 by Arubalisa
addtl info

[fun4us2]

Thank you for posting. 

[sandc4e]

Just saw that too - they should also match the Carnival policy for those folks who are not cancelling, as an incentive.

 

[Tomato53]

3 minutes ago, sandc4e said:

Just saw that too - they should also match the Carnival policy for those folks who are not cancelling, as an incentive.

 

What is Carnival offering?

[cruisestitch]

 

[sandc4e]

 

[Hllb]

This makes me VERY happy.

[NJ Gal]

23 minutes ago, Arubalisa said:

https://presscenter.rclcorporate.com/press-release/72/royal-caribbean-group-adopts-ldquocruise-with-confidencerdquo-policy-allowing-cancellations-up-to-48-hours-before-sailing/

"The policy applies to all cruises with a sailing date on or before July 31, 2020, and will be offered by the company’s global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea. Full details of the “Cruise with Confidence” policy can be found at the respective brand websites."

I could not find this on Celebrity's website.  I have made several phone calls and have been told  with my Celebrity  insurance, I will lose 25% up to one month prior to sailing  ( two weeks from now)  and after that 100% will be lost.  Where is this new policy listed? 

Evelyn

[sandc4e]

13 minutes ago, NJ Gal said:

I could not find this on Celebrity's website.  I have made several phone calls and have been told  with my Celebrity  insurance, I will lose 25% up to one month prior to sailing  ( two weeks from now)  and after that 100% will be lost.  Where is this new policy listed? 

Evelyn

 

Emails just being sent this morning - it's all over FB too.  

 

Edited March 6, 2020 by sandc4e

[Arubalisa]

2 minutes ago, NJ Gal said:

I could not find this on Celebrity's website.  I have made several phone calls and have been told  with my Celebrity  insurance, I will lose 25% up to one month prior to sailing  ( two weeks from now)  and after that 100% will be lost.  Where is this new policy listed? 

Evelyn

 

HERE is the link on the PRESS site for RCCL. https://presscenter.rclcorporate.com/press-release/72/royal-caribbean-group-adopts-ldquocruise-with-confidencerdquo-policy-allowing-cancellations-up-to-48-hours-before-sailing/

[mahdnc]

thanks for posting

[helen haywood]

That is WONDERFUL news!!

[hrhdhd]

7 minutes ago, NJ Gal said:

I could not find this on Celebrity's website.  I have made several phone calls and have been told  with my Celebrity  insurance, I will lose 25% up to one month prior to sailing  ( two weeks from now)  and after that 100% will be lost.  Where is this new policy listed? 

Evelyn

 

It was just announced this morning.

[Gracie115]

This IS wonderful....wish that Princess was using it...they have a 30 day deadline instead of 48 hours.

[luckyinpa]

yyipeeeeeee party time. now i thought my CFAR insurance was a waste but i still need all the other facets of the insurance. but now i worry insurance companies wont be selling much cfar insurance . i hope they still make some money.

[luckyinpa]

i wonder if they will apply retro back to people that 'just canceled' and took the hit. talk about bad timing

[AidenL]

Great move, allows us to watch and wait without worry. 

[az_tchr]

27 minutes ago, NJ Gal said:

I could not find this on Celebrity's website.  I have made several phone calls and have been told  with my Celebrity  insurance, I will lose 25% up to one month prior to sailing  ( two weeks from now)  and after that 100% will be lost.  Where is this new policy listed? 

Evelyn

It at this point is a Royal Caribbean press release from about 2 hours ago. Will take a bit to get things sorted.

[silkismom]

Such a relief, thanks for posting, we are on an expensive Silversea crossing in 3 weeks. Now I can relax and stop stressing over every little mention on the darn virus. 

[Buckeye94]

I wonder how air booked through Celebrity ChoiceAir will be handled? 

 

Royal Caribbean has information posted on their website https://www.royalcaribbean.com/cruise-with-confidence but no mention of air travel booked through them.  

 

[stlgasman]

The phone line backed up. Any email options?

[LMaxwell]

We have family due to leave TOMORROW.  What are their options? 

 

I am due to leave in 2 weeks and will monitor another week and decide 

[mandream]

Just made it by the skin of our teeth for our July 30 cruise.

[Andie 49]

I have been gloating about getting three perks ( drink pkg, gratuities and obc ) if we have to cancel due to the corona and I for one will hold out til the last minute, will we most likely have to start out from stage one with no credits. We go in June to Alaska so hoping this could be a non issue by then. I guess that is anybodies guess.?