"Cruise With Confidence" query for Bonnie

[BBMacLaird]

36 minutes ago, Baynanno1 said:

 

Thanks for the very recent update Bonnie. (it wasn't there an hour ago)

 

A question arises from this line :

"Simply cancel – for any reason – at least 48 hours before your sailing, and within one week, you’ll receive your Future Cruise Credit."

 

If this can be enacted so quickly, why are we still waiting for refund plus FCC for our cruise cancelled by Azamara on 10 March, as well as FCC for our cruise cancelled by Azamara on 14 March?

 

Thanks,

Trish

Hi Trish, 

I will see if I can find out why some FCCs are slower in arriving than others. 

[Baynanno1]

27 minutes ago, BBMacLaird said:

Hi Trish, 

I will see if I can find out why some FCCs are slower in arriving than others. 

 

Thanks very much Bonnie.

Appreciate your efforts more than ever in these difficult times. ☺️

[aussie travel bird]

5 hours ago, BBMacLaird said:

As the situation with Coronavirus (COVID-19) continues to evolve, we recognize the need for more flexibility during this time. We are extending our temporary Cruise with Confidence cancellation policy. All guests who are currently booked on sailings on or before September 1, 2020 can now cancel their reservation up to 48 hours to departure. Learn more: https://www.azamara.com/cruise-with-confidence

I'll stay tuned too, a Azamara cruiser friend has just told be that they have extented the 'payment due date' another 30 days out for her cruise that is just before our September 10 one.