Cruise Credit & Calculation and use of FCC (merged)

[Grandma Cruising]

AJCM has posted (post #22) in the topic ‘Suspension extended to 11 June’ that they have received an email from Azamara confirming that FCCs can be used for existing bookings.

 

Edited April 19, 2020 by Host Grandma Cruising

[blag]

2 minutes ago, Host Grandma Cruising said:

AJCM has posted (post #22) in the topic ‘Suspension extended to 11 June’ that they have received an email from Azamara confirming that FCCs can be used for existing bookings.

post 

Thanks.

I have asked that AJCM post the content of that email - for the avoidance of doubt. 

[Grandma Cruising]

I have merged a couple of very similar topics.

[hubofhockey]

Azamara could have been more flexible with all cruises booked with FCC.  I booked on board last for a cruise next year.  By my cruise this year on another line was cancelled and they allowed me to move up to a similar itinerary (new ship) next spring.  I asked Azamara for some flexibility with my FCC and they refused other than to say I had to book a new cruise by 12/20.  I just took $75 of my $275 back and they kept my $200.  I think that's kind of cheap and stupid on their part because if they waited one more year, I would have paid full balance on a cruise.  The deal Silversea gave me to move over was worth $thousands.  One line in the same cruise family treated me well.  

[MakingUpForLostTime]

On 3/27/2020 at 12:26 PM, BBMacLaird said:

Hello Makingupforlosttime, per our Travel Advisory and the letters sent to you/your travel agent, the refund should be expected 30-days after you submitted your request. Thus, yours should show up in about 2-weeks or so, depending on when you requested the refund instead of the 125% Future Cruise Credit.

https://www.azamara.com/travel-advisory 

• You can expect to receive your refund 30 days after you submit your request.

 

p.s. I should point out that just because employees are working from home doesn't mean they are not working. I was just asking for a bit of understanding that everyone (worldwide!) is operating in new territory. 

Hey Bonnie, you said on March 27th that I could expect my refund to show up 2 weeks or so which would be Mid-April or so. I expressed many times my annoyance with how RCL was handling Azamara refunds with many people criticizing me for doing so. Some say I was repeating myself too often. I was also ahead of most people suggesting that the reason for delay was a lack of funds as opposed to a lack of people able to process the refunds. With your 2 week or so promise to pay me and it now being over 5-1/2 weeks can you please explain why I have not received my refund?