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Casino royale cruise and cancelling


Sunshine3601
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I had a cruise on grandeur this month that I booked from cruise certificate I received in casino last fall.  I upgraded from ov to balcony and paid when booked.

Anyone know if they are giving just fcc for the money I paid to upgrade if I cancel?  It would stink to lose the free ov cruise from casino.   My Dh is a transplant recipient on anti rejection meds so he is immune compromised and a high risk for covid.   

If the virus doesnt recede by march 24th we will have to cancel not worth the risk for him.

Would be nice if they say we can pick another cruise for the casino certificate.  I am not referring to the annual prime cruise.  

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On 3/7/2020 at 8:41 PM, Sunshine3601 said:

I had a cruise on grandeur this month that I booked from cruise certificate I received in casino last fall.  I upgraded from ov to balcony and paid when booked.

Anyone know if they are giving just fcc for the money I paid to upgrade if I cancel?  It would stink to lose the free ov cruise from casino.   My Dh is a transplant recipient on anti rejection meds so he is immune compromised and a high risk for covid.   

If the virus doesnt recede by march 24th we will have to cancel not worth the risk for him.

Would be nice if they say we can pick another cruise for the casino certificate.  I am not referring to the annual prime cruise.  

Talked to casino rep today.  Same as you we had a free cruise and we did upgrade.  Rep said we will get back taxes and fees on credit card.    Cruise insurance is lost.  Upgrade fare as future cruise credit.  No reissuing of free cruise certificate. Seems a bummer!  DH has health issues so we have really no choice but to cancel.

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  • 2 months later...

Just got our refund for the June 14'20 Harmony. This one took only 11 days!! Got the port charges And Royal insurance back (in 2 separate refunds).

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53 minutes ago, EZ1 said:

Just got our refund for the June 14'20 Harmony. This one took only 11 days!! Got the port charges And Royal insurance back (in 2 separate refunds).

I definitely have to call tomorrow as I have Not been refunded rcl travel ins. On any of my cancelled cruises.  I was told it was nonrefundable for my march and may cruises.

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20 hours ago, Sunshine3601 said:

I definitely have to call tomorrow as I have Not been refunded rcl travel ins. On any of my cancelled cruises.  I was told it was nonrefundable for my march and may cruises.

Thats strange. On all our 4 cancelled cruises,(2 in March & 2 in June) both the port chgs & ins.amounts were refunded back to our Visa, (separately).  I did ask for the total refund, & did not ask for the future cruise offer of the 125% off(since I didnt pay for the cabins)and  we did not upgrade.

I did hear that then , they might move the insurance to the new booking. 

Post their response after you call.

Edited by EZ1
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