New rules on UA schedule-change refunds - 25 hrs!!

[FlyerTalker]

In the past, if UA had a schedule change that resulted in a change of more than 2 hours, you were entitled to a full refund if you wished.  New rules have changed that to 25 hours (and I did not leave out a decimal point) before refunds will be allowed.

 

Full story here:

 

https://viewfromthewing.com/wow-united-making-refunds-harder-to-get-because-of-coronavirus/

[jagoffee]

9 hours ago, FlyerTalker said:

In the past, if UA had a schedule change that resulted in a change of more than 2 hours, you were entitled to a full refund if you wished.  New rules have changed that to 25 hours (and I did not leave out a decimal point) before refunds will be allowed.

 

Full story here:

 

https://viewfromthewing.com/wow-united-making-refunds-harder-to-get-because-of-coronavirus/

Can you still cancel and get a airline credit without a change fee?

[waterbug123]

Oh my, pass the popcorn!

 

[FlyerTalker]

UA is now walking this back a bit, allowing for airline credit.  Still not customer friendly.

 

https://viewfromthewing.com/united-slightly-relaxes-its-new-no-refunds-when-schedules-change-rule/

[txjim09]

Another view on the subject from the Cranky Flier

United Escapes the Cranky ***** Award

[txjim09]

Update; United gets the Cranky Flier Jack*** award after all!